How OneHorizyn works

OneHorizyn shows where your hotel loses guests and money: to booking sites that sell your rooms for less than your website, to competitors, on Google and Google Maps, and in the answers AI assistants such as ChatGPT give guests. Then it says what to do about each, what matters most first.

It reads what any guest can see in public, for your hotel and the competitors you are compared with, so there is nothing to install. It suggests, drafts and reminds: nothing is sent to anyone outside your hotel, posted or changed until someone on your team presses the button for it.

The menu down the left of every page starts with Home, your month at a glance, Goals, what you are working towards this quarter, and the Action plan, every to-do in one list. Then come eight areas, each a row that opens on its pages (an area with one page, such as Demand, opens it at once):

Revenue management (your prices against booking sites and competitors, price suggestions, screenshot proofs, emails to booking sites, and where you rank on Google Hotels), Reputation (reviews, replies, what guests want fixed, guest surveys and your restaurant), Search (Google Maps, and searches for your hotel's name on Google), Website (its health, page speed, the guest questions it answers, your facts and your photos), AI (what AI assistants say about you, whether they can read your website, and what to fix), Marketing (social media, ads, offers, a content calendar, your photo library, posts and articles), Demand (how busy the coming nights are, and the busy periods ahead) and Outreach (travel agents, groups, companies and operators abroad that could send you guests).

At its foot are the square with your initial, which opens your account, the book that opens these docs, the cog for Settings, and the moon or sun that switches between the Day and Night looks.

Everything is read again in full at the start of each month, starting on the night of the 1st. Some things are read every week: prices, your newest Google reviews and Rankings early on Monday, prices again early on Thursday, screenshot proofs on Monday and your website's audit on Tuesday. Monday's reading is left out when the monthly one ran in the five days before it, as that has just read the same things.

A new hotel is read for the first time as soon as it is added: prices and Google search in a few minutes, reviews in about 10 minutes, your website in about 15 and AI answers in about 30.

Every figure says the day it was read. A page with nothing read yet says so in words, and says what will fill it in.

Money figures, such as what a cheaper booking site costs you a month, are worked out from six numbers of your own: your rooms, your average rate a night, how full you are, the share of nights you sell on your website and on booking sites, and the commission booking sites charge. They are filled in for you when your hotel is added, each saying where it came from.

Until you check them and save them as yours, the Action plan shows every to-do as High, Medium or Low, with no sums of money. Revenue impact, on Revenue management › Analytics, works from the figures filled in for you and says so.

Every Monday morning, everyone in your group who has signed in gets a summary of the week for each hotel they can open: prices, ideas to post, your website's health, your goals and the first things on your Action plan, each with a button to its page.

Once OneHorizyn's team has switched alerts on for your hotel, it also emails when something cannot wait: a new review of 1 or 2 stars as soon as it is read, and one of 3 stars in an email at 8 in the morning, your hotel's time; a booking site you have a contract with 5% or more below your website in the next 14 nights; your website's own price gone from Google Hotels; or one of your restaurants gone from Google Maps.

Ask OneHorizyn is a chat about your hotel, on a page of its own: "Ask OneHorizyn" in the menu, or the button at the bottom right of every page. Ask it what to do today, how your hotel is doing or what changed this month, and it answers from what has been read for your hotel, with the charts from Home and the to-dos from your Action plan.

The ready-made questions come with any feature. Typing your own questions is Ask OneHorizyn, a feature of its own on Billing, with 1,500 typed questions a month for your hotel's team. Without it, the box says where it is added and the ready-made questions are answered as before.

On a new chat, "Your day" above the box shows the date and up to three things for today, each in a line with the page it is on, as "What do I do today?" lists them: tonight's or tomorrow night's price first when Price suggestions say to change or check it, then the to-dos due or late, then those most worth starting. Press a line for the whole answer to "What do I do today?". For someone who can change your hotel, it also shows the one thing that answer offers to do, such as ticking a busy period's late step, with its yes button and "Not now"; someone who can only view your hotel sees the lines alone. An email is never offered there: ask "What do I do today?" to read it in full first. It is worked out by OneHorizyn itself, with no AI, and costs nothing. Opening it keeps nothing: a yes or "Not now" starts a new chat, with the day's answer, the offer and what came of it.

A new answer is typed out as it comes, in a moment and never more than about 3 seconds, its words first, then its charts, to-dos and offer. Press anywhere on it to see all of it at once. With motion turned down on your device, an answer is there at once, and so is every answer in a chat you open again. A screen reader is given the whole answer at once, not word by word.

Under each answer, "Copy" copies its words as plain text, with the names of the pages it comes from and no links or marks, ready to paste into an email or a message. Under an answer to a question you typed, "Ask again" asks the same question again, and the new answer comes under it. The questions under the box have none, since their answers are the pages' own figures, and nor has a yes or "Not now". Press the thumbs up, "Helpful", or the thumbs down, "Not helpful", to say how an answer did. After "Not helpful" you can say in a line what was wrong, and press "Send". Press the same one again to take it back. Each is kept with the answer in your chat, and goes with it.

Each to-do comes with what is ready for it, such as "The email to Cleartrip is written.". Press the button under it to read the email and send it from your mailbox, copy a correction, tick a busy period's steps or make a post. Nothing is sent or changed until you press it.

An answer can also offer to do one thing for you, one at a time: mark a to-do that is in hand as done, tick a busy period's step whose day has passed, or draft replies to the reviews waiting on Reply. For example, it asks whether "Write the page" is done for Diwali, now that its day has passed, and offers to tick it. It does it only when you say yes. Then it says what it did and on which day, with a button to where it shows, and "Undo" puts a to-do or a step back as it was.

Asked "Which reviews need a reply?", it offers first to draft replies to your reviews rated 3 stars or lower that have no reply and no draft yet, up to 5 at a time, in the order Reply lists them. Under the answer, which says how many have no reply, it asks: "The oldest is from 2 October 2026. Shall I draft replies to them? Nothing is posted: you read each one first." On a yes, the Reply agent drafts them as "Draft a reply" on Reply does, and keeps each one under its review there. Nothing is posted: you read each draft, change it and post it yourself.

Its answers name the dates, the numbers and the people. "Which nights should I raise or lower?" gives each night by its day and date, such as "Saturday 24 October 2026", with what to do, from which price to which, and why, with what your competitors charge that night: the 8 most worth acting on first, then how many more there are. "How did my team do this week?" names each person in your group who has to-dos, whoever is most behind first and why, with what they marked done this week and since the 1st of the month, what they have in hand, what is late, by how many days, and how long a to-do with no due day has been in hand, then last week and last month. Asked "Who did not do well last week?", it starts with last week. Ask "why?" after any answer, and it gives that answer's reasons from your hotel's figures.

It can also offer to send one email for you from your hotel's own Gmail, one email each time: an email a to-do has written, such as the one to Booking.com about its lower price or the one to your web team, or the next email to a company on Outreach, such as the introduction. The whole email is on the offer, open: who it goes to and from, its subject, every word and the screenshots attached, then what its card says to check before it goes, such as the day its prices were read and what the booking site's page showed when it was photographed, with "Once sent it cannot be unsent." under it. It goes only when you say yes. A to-do's email goes to the address saved for whoever it is for, and with none saved the offer asks for it first. A company's email goes to the address it publishes on its own page, or to the person you saved for it; the company is then marked Contacted, and the next company is offered.

Asked "Which emails are ready to send?" or "Who sells cheaper than my website?", it offers a to-do's email first. Asked "Which companies should we email this week?", or when you type "email the travel agents" or "write to" and a company's name, it offers a company's email. With no Gmail connected, it says so, with "Connect your Gmail": press it to sign in with Google, and you come back to the chat. Type "connect my Gmail", or ask "How do I connect Gmail?", to get the same button.

You can also ask it in words to do one of these things for you, such as "write a post for Diwali", "draft a page about parking", "mark the Cleartrip to-do done", "give the reviews to-do to Priya", "tick the organiser step" or "send the email to Booking.com". It answers with that offer, ready for your yes, and does nothing until you say yes. It writes a post's caption and hashtags, never its picture, which you make on Posts from your own photo; it drafts a page for your website, kept on Articles for you to fill in and publish; and it gives a to-do only to one of your people on Team & hotels. A post or a page is only about something Posts or Articles offers: a busy period, a guest's words, the questions guests ask, or companies and groups. When it cannot do what you ask, it says what you can do instead and where, and never that it was done.

It also answers questions about OneHorizyn itself, such as "How do price suggestions work?" or "How do I add a competitor?", from these docs, with a link to the part it comes from. Ask in any language and it answers in that language.

A question you type can also look things up while it is answered, for the hotels this is switched on for by OneHorizyn's team: every booking site's price on any night, as Prices shows them; Price suggestions for any run of nights, or one night in full with why; and your reviews, or a competitor's, by site, stars, dates, reply or words, such as "What did guests rating us 3 stars or lower say in September?". It looks up only the features in your hotel's plan, and links the night or the review its answer comes from, such as that night's square on Price suggestions or the review on Reply. What guests wrote is passed on in short parts, and never an email address.

It can also look up your hotel's own work, as each page shows it: your Action plan, its to-dos by stage, area or impact, one to-do in full with its evidence and what is ready for it, who has each one, whether what you did moved its number, what changed this month and this month's findings; your Goals, each with where it stands, and what reaching them brings with whose numbers that is worked out from; Social, your content calendar, what Posts and Articles have written, competitors' Offers and the Ads; and the companies on Outreach, such as "Which travel agents have not answered?" or one company in full. It names whoever has a to-do as the Action plan does, gives an email by whom it is to and its subject, never its words, and gives money on the Action plan only once your hotel's numbers are confirmed. The address a company publishes is given only when you ask about that company, and the person you saved for it and the emails sent to it only to someone who can change your hotel. Each answer links the to-do, the goal, the day or the company it comes from.

It can look up more the same way, each as its page shows it: each booking site that sells below your website, on how many nights, by how much, its lowest night and its screenshot proof, as Prices lists them; your competitors' prices each night, your usual price against theirs and the nights a competitor looks sold, on Prices; your own Google Hotels listing, and your place in each list on Rankings with what moves you up; the pages photographed on Screenshot proofs, night by night; the busy periods and their plans, how busy the coming nights are, the places that bring guests and the searches on Demand; and what is at stake, as Goals, your Action plan and Prices each say it, with the features your hotel has. Someone who can change your hotel can also ask about your numbers, booking sites and rooms in Settings. A money figure worked out from numbers filled in for you always says so. An event's organiser's email address is given only when you ask about that one event, such as "Who runs the food festival, and how do I write to them?", and no other address is.

It can also look up, each as its own page shows it: your rating on every site beside your competitors', new reviews a month, replies and your reviews counted by stars, site or month, on Reviews; what guests praise and complain about, what to fix first as What to fix orders it, the staff guests thank and the types of guest; the reviews waiting on Reply, your guest surveys' answers and your Restaurant; where you are shown on Google Maps, for each search, and what would move you up; what a guest sees when they search your name on Google search, with Google's prices as Google shows them, usually with tax; what AI assistants say about you on AI, with each assistant's answers when your hotel has What AI says; and your website's check, its pages, speed, searches, guest questions, facts and photos, as Website shows them. Ask, for example, "Which searches on Google Maps are we not shown for?" or "What do AI assistants say we are not good at?". What others wrote, guests, other websites, Google and AI assistants, is passed on in short parts, marked as theirs. A guest's way to be reached from a survey is never given, only that they left one, and a complaint about one of your staff only when you ask about that person by name.

Everyone who uses OneHorizyn for your hotel belongs to your group with one of three roles. An admin can do everything, including adding and removing people, changing roles and looking after billing; an editor can change things, such as Settings, the Action plan and your goals; a viewer can only read. Editors and viewers see all the group's hotels, or only the ones they are given.