Reputation
What do guests say, and do you answer? Your ratings and reviews against your competitors, a reply drafted for each review, what to fix first, how to get more reviews, and your restaurant.
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Analytics
What guests score and say about your hotel on every site, against your competitors, in numbered parts: Ratings, New reviews, What sets you apart, Staff guests name, Replies and What goes wrong, then Types of guest where your reviews say who wrote them. Reviews that need attention today, when there are any, come first, above them. Each part opens on one sentence with its figure, and the detail is under it.
Every comparison is a share of each hotel's newest reviews, about 100 on Google and 100 on Tripadvisor, never a total. A part with nothing read for it yet is left out, and the others keep their numbers in order.
- Reviews & ratings switched on for your hotel. Without it, Analytics, Reply, What to fix, Guest surveys and Restaurant are not in your menu: ask your group's admins to add it.
- Your competitors: every comparison on the page is made against them.
- Nothing else. Your Tripadvisor page is found by your hotel's name in your town.
Your newest reviews on Google and on Tripadvisor, about 100 on each, and each competitor's, read in full at the start of each month. Every Monday between the monthly readings, your newest 50 Google reviews and each competitor's newest 30 are read again, with your 60 lowest-rated Google reviews. The low ratings counted are those read, rated 3 stars or lower in the past year: Google's own count of them can be higher. Google's rating is read from Google Hotels with your prices, and Tripadvisor's with the monthly reading. Once the AI agents are switched on for your hotel, new reviews are read for what they praise and complain about and for the staff they name, each only once.
"No reviews or ratings collected yet" until the first reading. It fills in by itself.
Reviews on booking sites such as Booking.com are not read; one you answer with the Chrome add-on is kept beside your Google reviews. A booking site's rating shows only where the OneHorizyn team has brought it in for you. Types of guest shows only when the team has brought in an export of your reviews that says who wrote them.
- 1
Read Ratings first: your rating on the site where you stand best, how many reviews it is from, and your place among your competitors. The strips under it set every hotel on one scale.
- 2
Press "Every rating, every site" for each hotel's rating on each site, with the number of reviews it is from.
- 3
Under New reviews, see about how many new reviews a month come in for you, and your own month by month. Where your competitors' reviews are read, a card for each site sets them beside you.
- 4
Under What sets you apart, read what guests praise more often at your hotel than at your competitors, and what they praise more often at theirs, each with a guest's own words. Staff guests name says who guests thank by name, and who they complain about.
- 5
Under Replies, see how many of your newest reviews on each site have a public reply, against your competitors. Press the line under it to answer the rest on Reply.
- 6
Under What goes wrong, read each review we read that was rated 3 stars or lower in the past year, as the guest wrote it. Press "Reply to the N with no answer" to answer them on Reply. When none is known to be without a reply, it says "Read them on Reply".
- 7
Under Types of guest, see how each kind of traveller, country and room rates you out of 10 against your average, and its main complaint. A group of fewer than 15 reviews is marked "too few to rely on".
- 8
When the top of the page says how many things to do about reviews are on your Action plan, press it to work through them on the Action plan.
- 9
Press "How this is calculated" at the foot of the page for how each figure is worked out.
- Reviews read up to
- The day of the newest review held, at the top of the page. It says how fresh your reviews are.
- Ratings
- Your rating on the site where you stand best, out of 5 on Google and Tripadvisor and out of 10 on a booking site, with how many reviews it is from and your place among the hotels. Hotels with the same rating to one decimal share a place, said "joint". The line under it names another site where more than half of your competitors are rated higher than you.
- Your rating on each site, against your competitors
- Every hotel on one scale, so 4.5 out of 5 sits where 9 out of 10 does. The scale starts above nothing so that the gaps can be seen.
- Every rating, every site
- Every hotel's rating on every site, with the number of reviews each is from. "not listed" means no rating was read for that hotel there.
- New reviews
- About how many new reviews a month you get on Tripadvisor, or on Google where Tripadvisor has too few of yours to say: up to your newest 90 there, over the days from the oldest of them to the newest review read there for any hotel. "too few" means fewer than 10 reviews, or less than a fortnight of them.
- Your new reviews, month by month
- Your own new reviews on Google and Tripadvisor in each month. A month is counted on a site only when the reviews held reach back to its first day, and this month is counted to the newest review.
- What sets you apart
- The share of your written reviews that praise something, against your competitors' average share. It sets you apart when at least 4 of your reviews praise it and your share is at least 40% above theirs. "Everything guests praise, at every hotel" lists every topic for every hotel.
- Praised more often at your competitors
- Up to 3 things your competitors' guests praise, on average, at least 40% more often than yours, where at least 4 reviews at each of two competitors praise it, with the competitor it comes up at most and one of its guests' own words.
- Staff guests name
- How many of your written reviews thank someone on your staff by name, and who is thanked most. "Named in a complaint" lists anyone a guest complained about by name.
- Replies
- Of your newest reviews on the site you answer least, how many have a public reply, and your place among your competitors. A hotel needs at least 10 reviews on a site whose replies could be read to be counted there.
- What goes wrong
- How many of the reviews we read were rated 3 stars or lower in the past year, and how many of them have no reply. We read your 60 lowest-rated Google reviews and the newest on each site, so Google may hold more. Where the site did not say whether one has a reply, it says "not known". The 8 newest are listed as the guest wrote them, each marked "Replied", "No reply" or "Reply not known", and the title says when there are more. "Open them on" links to Google's and Tripadvisor's own pages of your reviews.
- What guests complain about, against your competitors
- The share of each hotel's written reviews that complain about each thing: yours against your competitors' average. A complaint is counted as What to fix counts it, so a topic is the same reviews on both pages: any complaint in a review of 3 stars or lower, a clear one at 4 stars, none at 5.
- Types of guest
- Each kind of traveller, country and room, with its rating out of 10 against your average and its main complaint. A group of fewer than 15 reviews is marked "too few to rely on".
- Reviews that need attention today
- Reviews the Review agent found to be about safety, hygiene, health, theft, discrimination or harassment, each with its reason in one sentence. Shown only when there are any.
- Things to do about reviews
- How many open to-dos about reviews and replies are on your Action plan, said at the top of the page.
Why is my rating here different from the one Google shows today?
It is the rating the site showed on the day it was read, to one decimal: Google's with your prices, Tripadvisor's at the start of the month. A few reviews since can move the site's own figure.
Why are only my newest 100 or so reviews used?
So that every hotel is compared the same way. The newest 100 reviews of a busy hotel cover a few weeks and those of a quieter one several months, so every comparison is a share of each hotel's reviews, never a total.
Why is my Google rating missing from Ratings?
Google's rating is read from Google Hotels with your prices. When Prices on booking sites is not switched on for your hotel, Ratings shows Tripadvisor's alone.
Why are What sets you apart, Staff guests name or Replies missing?
A part is left out until it has something to say. What sets you apart needs at least 20 written reviews of yours and of a competitor's. Staff guests name needs the AI agents switched on for your hotel and a guest who thanks someone by name. Replies needs at least 10 of your reviews on a site whose replies could be read.
Where do I see my place in Tripadvisor's list for my town?
On Rankings, under Revenue management, with Prices on booking sites switched on, once the OneHorizyn team has connected Tripadvisor.
Where are my goals for reviews?
On Goals: "Grow Google reviews", "Reply to every Google review" and "Lift your Google rating", each when there is room to move.
Reply
The reviews from the past year that wait for an answer from you: the low ratings first (3 stars or lower), those with no reply at the top, then the newest rated 4 or 5 stars. A reply is drafted for each when you press for it, or when you say yes to Ask OneHorizyn's offer to draft them. You read it, change it and post it yourself.
At the foot of the page is the Chrome add-on, for answering on Booking.com, MakeMyTrip and other sites from their own page.
- To post to Google with one press, connect your listing in Settings › Google reviews. Without it you copy the reply into Google.
- To reply on other sites from their own page, add the Chrome add-on and connect it with the code made at the foot of this page.
The reviews read for Analytics, from the past year, and those kept from the Chrome add-on. Whether a review has a reply is as the site showed it when your reviews were last read. One kept from the add-on stays among those waiting, as OneHorizyn does not see the reply you post there.
"No reviews collected yet" until the first reading. Once every review has an answer, each list says so.
40 drafts a day for each hotel, shared with the Chrome add-on and Ask OneHorizyn, and 60 replies posted to Google a day. While Ask OneHorizyn is drafting a review's reply, "Draft a reply" under it says so, and the draft shows once it is back, a minute or so later. Only Google reviews can be posted from OneHorizyn. The page shows up to 12 low ratings, those with no reply first, and the 6 newest other reviews waiting; reviews more than a year old are left out.
- 1
Start with the tiles. "Low ratings with no reply" is the number to bring down to nothing.
- 2
Under the low ratings, those with no reply first, press "Draft a reply". A reply is written for you and kept.
- 3
Change the words in the box until they are yours.
- 4
Press "Copy and open Google" or "Copy and open Tripadvisor": the reply is copied and the page where you answer reviews opens, to paste it in. "Copy" copies it alone. With your Google listing connected, press "Post to Google" and it is posted under the review as it stands in the box.
- 5
Further down are the reviews rated 4 or 5 stars still waiting, the newest first. A short thank-you is enough.
- 6
For Booking.com, MakeMyTrip and other sites, press "Make the code" under "Reply on Booking.com, MakeMyTrip and other sites", paste it into the Chrome add-on and press "Connect". It is shown once. "Make a new code" replaces it, and the old one stops working.
- 7
On the site, highlight one review's words, leaving the guest's name out, and open the add-on. Give the guest's score and what it is out of, and press "Draft the reply". Click in the site's reply box, press "Put it in the reply box", read it, change it and press the site's own button.
- Low ratings with no reply
- Of the reviews we read rated 3 stars or lower in the past year, how many have no public reply, with how many were read under it, such as "of the 14 we read rated 3 stars or lower in the past year". We read your 60 lowest-rated Google reviews and the newest on each site, so Google may hold more. "Not known" when the site they were read from did not say whether they have a reply.
- Other reviews waiting
- Your reviews rated 4 or 5 stars in the past year that have no reply yet. Reviews whose reply is not known are not counted here, and the card says how many there are.
- Reviews you replied to
- The share of your reviews from the past year that have a public reply, with each site's share under it. "Not known" when no site's replies could be read.
- Replies drafted and kept
- How many replies have been drafted for your hotel. Each is kept, so opening it again costs nothing and does not count towards the day's 40.
- Replied, No reply and Reply not known
- Whether the review had a public reply when your reviews were last read. "Reply not known" when the site it was read from did not say, as with reviews brought in from a file.
- Posted on Google
- Shown once a reply is posted from here to your Google listing. The review is marked as replied at once.
I replied on Google. Why does the review still say "No reply"?
A reply posted on the site itself shows here once your reviews are next read: Google's every Monday, Tripadvisor's at the start of each month. One posted with "Post to Google" is marked as replied at once.
What does a drafted reply say?
40 to 90 words in the review's own language. It thanks the guest for something they wrote, apologises for a complaint and says the team will look into it, invites them back, and is signed with your hotel's name. It never offers a discount, a refund or a promise. Once the Review agent has read your reviews, it writes in your hotel's own voice.
Can OneHorizyn post my replies to Tripadvisor or Booking.com?
No. Only Google lets a reply be posted from here, once your listing is connected in Settings › Google reviews. For Tripadvisor, "Copy and open Tripadvisor" copies the reply and opens your page there. For Booking.com, MakeMyTrip and the rest, the Chrome add-on puts the reply in the site's own box and you press its button.
Who can draft and post replies?
Your group's admins and editors. A viewer can read the reviews and copy a draft already written, but cannot draft, post or make the add-on's code.
Will I hear about a bad review straight away?
Once alerts are on for your hotel, OneHorizyn emails about a new review of 1 or 2 stars at once, and one of 3 stars the next morning; your newest 20 Google reviews are then read every morning. Otherwise new reviews are read every Monday.
How do I get the Chrome add-on?
It is on its way to the Chrome Web Store. Until then, ask the OneHorizyn team for it and how to add it.
What to fix
The problems guests raise in their reviews, in the order they pull your rating down. Each says how many reviews raise it, what it costs your average in stars, guests' own words, and whether your competitors hear the same.
Then how often your competitors' guests complain about the same things, what their guests praise that yours do not, and what your guests love.
- Nothing of its own. Your competitors are the hotels it compares you with.
The reviews already read for Analytics: yours from the past year, the low ratings read apart, and your competitors' newest. Nothing more is collected. Once the AI agents are switched on for your hotel, the Review agent names the problems from your written reviews each month.
"No reviews collected yet" until the first reading. Then, until at least 10 of your reviews from the past year are held, it says how many it holds.
A cost is the rating you would have had from the same guests without that complaint, not a forecast. Your competitors are set beside you only when you and at least two of them each have 20 reviews read (15 when AI has read them), and a problem only when it falls under one of the topics every hotel is read for.
- 1
Read the tiles: what your newest reviews average, what they would average without the problems listed, and how many five-star reviews make up for one 1-star review.
- 2
Start with "Fix these first", the costliest first. Each problem says how many reviews raise it, what it costs your average, and what your average would be without it.
- 3
Read guests' own words under each problem, and the reasons they name. "Rare at your competitors" means it is mostly yours; "Your competitors hear it too" means it is common in your town.
- 4
Press "Reply to the N with no answer" under a problem, or the "Low ratings with no reply" tile, to answer those reviews on Reply.
- 5
Under "The same complaints at your competitors", see the share of each hotel's reviews that complain about each problem.
- 6
Last, read what your competitors' guests praise that yours do not, and "What your guests love": keep those as they are while you fix the rest.
- Your newest reviews average
- The average, in stars out of 5, of your reviews from the past year. Under it, your newest Google reviews against your Google rating: 0.1 stars or more below says your rating is on its way down, 0.1 or more above that it is on its way up, and anything closer that it is in line. With too few newest Google reviews to say, it gives your Google rating alone.
- Without these problems
- What the same reviews would average with every review that raises a problem in "Fix these first" left out.
- To make up for one 1-star review
- How many five-star reviews it takes to stay at your Google rating: your rating less 1, divided by 5 less your rating.
- Low ratings with no reply
- Of the reviews we read rated 3 stars or lower in the past year, how many have no reply. Press it to answer them on Reply.
- Fix these first
- Up to 6 problems, the costliest first. Each says how many of your newest reviews raise it, how many in the past year, what those reviews average, and the day of the newest.
- What each costs
- How much higher your newest reviews would average, in stars, without the ones that raise the problem, with your average without it beside it. "Costs nothing now" when those reviews are rated like the rest, or none of your newest raises it.
- Rare at your competitors and Your competitors hear it too
- Rare at your competitors: at least 3 of your reviews complain about it, and your share is at least twice the middle competitor's. Your competitors hear it too: it comes up in at least 5% of the middle competitor's reviews, and not much more often in yours.
- Guests name
- The reasons guests give for a problem, each with how many reviews give it.
- Also mentioned
- Complaints inside reviews that are happy on the whole, or raised by one guest some time ago: listed, not ranked.
- The same complaints at your competitors
- The share of each hotel's reviews that complain about each problem, yours first. The deeper the red, the larger the share.
- What their guests praise that yours do not
- Up to 3 things your competitors' guests praise clearly more often than yours, with the share at the competitor praised most and one of its guests' words.
- What your guests love
- What your own guests praise most, with how many reviews do.
- need attention today
- Reviews the Review agent found to be about safety, hygiene, health, theft, discrimination or harassment. Shown only when there are any, and the line leads to them on Analytics.
Is this the same as What to fix under Website or AI?
No. This one is about what guests complain about in their reviews. Website's What to fix is about your website's pages, and AI's is about what would get you into more answers of AI assistants.
Why does a problem many guests mention cost so little?
Its cost is how much higher your newest reviews would average without the ones that raise it. When those guests still rated you like everyone else, it costs your average nothing now, and says so.
Why don't the costs add up to "Without these problems"?
A review that raises two problems counts under both, so each cost is worked out on its own. "Without these problems" leaves out every review that raises any of them, once.
Where do the problems come from?
When the Review agent has read your written reviews within 45 days of your newest one, the problems are the ones it named, each counted from the reviews it points to. Otherwise each review is read sentence by sentence for a fixed list of topics, and a topic is listed when at least two reviews complain about it. A complaint counts under a topic only when its words stand beside the topic's own, in the same part of the sentence: "the room was dirty but the staff were lovely" is a complaint about the room, not the staff. A restaurant's or lounge's own name, such as Capital Kitchen, is not a topic, and waiting counts under check-in only when it is at the desk or for the room.
Why does it say it needs more reviews?
It takes at least 10 of your reviews from the past year to say what they average and what a problem costs. It fills in as reviews are read.
Guest surveys
Three questions your guests answer on their phone in half a minute: "How was your stay?" with a score from 1 to 5, "What did you like most?" and "What should we put right?". Every guest who answers is then invited to review you on Google, whatever score they gave.
The page opens on how many new Google reviews you got in the 30 days to the day your reviews were last read, against your competitors, gives you the codes to put in front of guests, and shows what they answered.
- Nothing. Your survey's link, its card and its QR code are made the first time the page is opened.
- The code that goes straight to Google is added once your listing on Google Maps has been found by its name, at your own spot on the map.
Each answer is kept the moment a guest sends it. The count of new Google reviews comes from the reviews read for Analytics.
"No answers yet." until a guest answers, with the day your link was made.
Up to 600 answers a day for each hotel, and 60 from one internet connection; past that a guest is asked to try again tomorrow. How many guests opened the link without answering is not counted, nor how many used the code that goes straight to Google.
- 1
Read the line at the top: how many new Google reviews you got in the 30 days to the day your reviews were last read, such as "in the 30 days to 24 September 2026". Where your competitors' Google reviews are read, it says how they did, with a bar for each, and it names any competitor whose Google reviews are not read. Asking every guest is how it grows.
- 2
Under "Put it in front of every guest", the phone shows the survey as a guest sees it.
- 3
Choose a way to ask: "Straight to a Google review", one step for the guest, or "Three questions first, then Google", so you hear what to put right the same day.
- 4
Press "Print the card" for the front desk, "Copy the message" to paste into the message you send at checkout, or "Save the QR code" to use it anywhere. One way to use both: the Google code on the desk card, the three questions in your checkout message.
- 5
Press "See it as a guest does" to open your survey as a guest sees it.
- 6
Read the answers under "What guests answered": the answers and the score this month against last month, and how the scores spread from 1 to 5.
- 7
Answer those under "To look at first" the same day: every score of 3 or lower. A guest who would like a reply has left an email or a phone number beside their answer.
- new Google reviews for you in the 30 days to
- Counted from the Google reviews held for your hotel, over the 30 days to the newest review read for you or a competitor. Reviews are read once a month, so the 30 days end on that day, not today, and the line names it. When every review held is from those 30 days, the true figure may be higher, and it says "or more".
- New Google reviews in the 30 days to, you against your competitors
- The same count, over the same 30 days, for each competitor whose Google reviews are read, the most first.
- Answers in
- How many guests answered this month, with last month's count under it.
- Score in
- This month's average score, out of 5, and how far it moved from last month. "None yet" before the month's first answer.
- To look at
- The newest answers that scored 3 or lower, up to 10: the ones listed under "To look at first". It never counts more than 10.
- How your guests score you
- How many answers gave each score, from 5, Excellent, to 1, Poor.
- The latest answers
- The 20 newest, each with what the guest liked most and what to put right, the day, and their email or phone number when they asked for a reply.
Can we send only our happy guests to Google?
No. Google does not allow a business to ask only its happy guests for reviews, so every guest who answers is invited to Google, whatever score they gave, and the code that goes straight to Google is for every guest too.
Will I be told when a guest gives a low score?
It shows here under "To look at first" the moment it is sent. No email is sent for it, so look at the page each day.
What is kept about a guest?
Their score and their two answers, and an email or a phone number only if they leave one to get a reply. Nothing else is asked for or kept.
Why is there no "Straight to a Google review" code?
It is added once your hotel's listing has been found on Google Maps by its name, at your own spot on the map. Until then the three questions end by inviting the guest to find you on Google Maps.
Does it count how many guests opened the link?
No. Nor does it count the guests who use the code that goes straight to Google: that code does not pass through OneHorizyn.
Restaurant
Your restaurant as a business of its own, judged against the restaurants around it rather than other hotels: its rating on Google, where Google Maps shows it to someone who searches "restaurants near me" at your door, and whether it can be found on Google Maps, Zomato and Swiggy.
Then what your own guests say about the food, and up to three things to do. The page is in the menu once your hotel has a restaurant, named by you or found on your website.
- Check the names in Settings › Restaurants: up to four, filled in from your website when it gives a restaurant a page of its own. If you have none, remove them all and save.
Read once a month, with the monthly reading: the 20 restaurants Google Maps shows for "restaurants near me" at your door, each of your restaurants' own listing on Google Maps within 1.5 km of you, and whether Google's results show a page for it on Zomato and Swiggy. What guests say about the food comes from your own reviews.
With no restaurant named or found, it says so, with "Name your restaurant in Settings". A restaurant you have just named says "not read yet" until the next monthly reading.
Zomato and Swiggy ratings, menus and orders are not read. Up to four restaurants.
- 1
If your restaurant is not found, press "Name your restaurant in Settings" and name it. It is read with next month's reading.
- 2
Read the line at the top: your restaurant's rating on Google, and where Google Maps shows it to a guest who searches "restaurants near me" at your door.
- 3
Set it against the restaurants Google shows at your door, in Google's order. The bar is how many reviews each has.
- 4
Check where it can be found: Google Maps, Zomato and Swiggy, each "Listed" or "Not found". Google Maps gives its rating there; Zomato and Swiggy have a link to its page where there is one.
- 5
Read "What your own guests say about the food": how many of your latest reviews praise it and how many complain about it, with a guest's own words.
- 6
Work through "What to do", the first first: at most three things, such as more Google reviews for the restaurant or a page on Zomato.
- rating on Google
- The opening line: your restaurant's rating on Google with how many reviews it is from, and where Google Maps shows it among the restaurants at your door. "No listing" means no Google Maps listing with its name was found within 1.5 km; "Not rated" means it has a listing with no reviews.
- against the restaurants Google shows at your door
- The restaurants Google Maps shows for "restaurants near me" at your door, in Google's order: all of them when there are 12 or fewer, otherwise the first 12 of up to 20. Each has its rating, and its reviews as the bar. Yours is marked "yours", or set under them as "Shown 15th" or "Not shown".
- the middle one
- Put the restaurants shown at your door in order of how many reviews they have: the middle one is what yours is counted against, because a few very large restaurants would make an average look out of reach.
- Listed and Not found
- For Google Maps, its own listing near you. For Zomato and Swiggy, whether Google's first results show a page for it there.
- praise it and complain about it
- How many of your latest reviews praise the food, and how many complain about it.
- What to do
- Up to three things, the first first: the food itself comes before where the restaurant is listed.
Why is Restaurant not in my menu?
It is there once your hotel has a restaurant: one with a page of its own on your website, or one you name in Settings › Restaurants.
How often is it read?
Once a month, with the monthly reading. A restaurant you name now is read at the start of next month.
Why does it say "Not found" on Zomato when we are listed there?
Zomato and Swiggy do not let their pages be read, so "Listed" means Google's first results show a page for it there. A page Google does not show among its first results is "Not found".
Why does my restaurant say "No listing"?
No Google Maps listing carrying its name was found within 1.5 km of your hotel, or its listing is marked closed. If it is open, claim its listing on Google. If it has closed, take its name off in Settings › Restaurants, or off your website when that is where it was found.
What changed
Reply, Analytics and What to fix count your low ratings as "of the 14 we read": your 60 lowest-rated Google reviews and the newest on each site are read, and Google's own count of low ratings can be higher.
Guest surveys counts new Google reviews over the 30 days to the day your reviews were last read, and says that day, rather than the 30 days before today. A competitor whose Google reviews are not read is named as not known.
Reply and Analytics say "not known" for a review whose reply the site did not say, rather than "No reply" on one page and "every one with a reply" on the other.
Analytics: "most of your competitors are rated higher" is said only when more than half of them are; "Open them on" links to Google's and Tripadvisor's own pages, and the low ratings list says when it shows 8 of more.
Reviews are put under a topic only when they are about it: a restaurant's or lounge's own name is no longer Facilities, waiting for food is no longer check-in, and praise beside a complaint is no longer counted as one. Analytics and What to fix count the same complaints.
Reply: Ask OneHorizyn can draft replies to your low ratings with no reply, up to 5 on one yes. Each draft waits under its review here, and nothing is posted.
Reputation's five pages go with Reviews & ratings: when it is not switched on for your hotel, they leave the menu, your reviews and your restaurant are no longer read, and no reply is drafted or posted from Reply.
Reply: post a drafted reply to Google with one press, once your listing is connected.
Reply drafts are written whenever you ask, with nothing to count.
Analytics is in numbered parts, each opening on one sentence with its figure, and every comparison is a share of each hotel's newest reviews.
Guest surveys gives a code that goes straight to your Google review page.
Reputation is five pages: Analytics, Reply, What to fix, Guest surveys and Restaurant.
The Chrome add-on: reply on Booking.com, MakeMyTrip and other sites from their own page.
