Terms and conditions

OneHorizyn is a service of Ascendus Private Limited, a company registered in India. In these terms "we" and "us" mean Ascendus Private Limited.

"You" means the person who signs up and the business they sign up for. By creating an account you agree to these terms on behalf of that business, and you confirm that you may act for each hotel you add.

For each hotel you add, OneHorizyn checks how it is doing where guests decide: its prices on booking sites, its reviews and ratings, how it appears on Google and Google Maps, its own website, what AI assistants say about it, its social accounts and ads, and what its competitors offer. It shows what it finds in a dashboard and checks again regularly.

We add to the service and change it over time. If we take away something that is part of what you are paying for, we tell you first.

• You sign in with your email address. Keep your sign-in to yourself, and tell us at once if you think someone else has used it.
• You can invite colleagues to your group and choose what each may do. You are responsible for what the people you invite do there.
• Give us details that are true, and keep them up to date.

A hotel you add yourself has its first look free for 7 days from the moment it is added, with nothing to pay: it is read, and what was found is shown on one page. After that it is locked until it is paid for: only Billing and Team & hotels open, and nothing more is read for it.

Your group's admins choose each hotel's features on its Billing page, which shows what each costs for one hotel for a month. However many are chosen, a hotel never pays more than Billing's price for every feature together. A new choice of features starts on the day the time already paid for ends.

To pay by bank transfer, an admin asks on the Billing page for an invoice for 1, 3 or 12 months. The hotel stays open until the end of the months paid for, and nothing renews by itself: in their last 14 days, a line above every page reminds your admins to ask for the next invoice.

A group of hotels, Premium, or anything else is agreed with you instead, usually on a call: we confirm the price, the hotels it covers and the period in writing, then send an invoice, and the hotels open once it has been paid, or on the day we agreed.

Prices are before tax. Where a tax applies, such as GST in India, it is added to what you pay.

Your hotels stay open for the period paid for, and close when it ends unless the next one has been paid. Nothing more is deleted when a hotel closes than while it is open: no weekly screenshot of a booking page is kept longer than 3 months, a competitor you took off is deleted about a month after you took it off, and a chat with Ask OneHorizyn 12 months after its last question.

If we change the price you pay, we tell you by email at least 30 days before the new price applies to you.

How to stop depends on how a hotel is paid for. Stopping and refunds says more.

• Paying by bank transfer: nothing renews by itself. Don't ask for another invoice, and the hotel stays open until the end of the months already paid for.
• Anything agreed with us: write to hello@onehorizyn.com before the next period starts, from the email address you sign in with. No further invoice is sent, and the hotels stay open until the end of the period already paid for. Not paying the next invoice has the same effect.

Each period is paid in advance, and every payment is final. We do not give refunds: not for time that has been paid for and not used, not when you stop part-way through, and not for any other reason. When you stop, your hotels simply stay open until the period already paid for ends.

Each invoice, and the Billing page before you pay, names the hotels, the amount and the period it pays for. Please check all three before you pay.

If something about a payment looks wrong, write to hello@onehorizyn.com with the hotel's name and the date of the payment, and we will look into it.

What you add to OneHorizyn is yours: your hotel's details, the facts you confirm, your notes and to-dos, and any files you upload. You allow us to store and use it to run the service for you.

What we collect from public pages about your hotel and its competitors, such as prices, reviews, search results and screenshots, we keep and use to run the service and to make it better. The weekly screenshots of booking pages are kept for 3 months at most.

We never sell your data. The privacy policy says what we hold about you, who else handles it and how to have it deleted.

Please use OneHorizyn for your own hotels and your own business. In particular, do not:

• add a hotel you have no right to act for;
• share your sign-in outside your business, or sell or pass on access to the service;
• copy the service's data in bulk by automated means, or try to get at parts of it that are not yours to see;
• use it to break the law or anyone else's rights.

We may pause or close an account that does any of these. Where we can, we tell you first and give you the chance to put it right.

The figures in OneHorizyn come from public pages and from other companies' services. Those change without notice and are sometimes wrong, so a figure can be out of date or mistaken. We show where each figure came from, and when, so that you can check it.

Where the service uses AI to read or write something for you, it says so. Read anything written by AI before you use it.

OneHorizyn informs your decisions. The decisions themselves, such as what to charge, what to reply to a guest and what to spend, are yours.

We aim to keep OneHorizyn available and its data fresh, and we fix problems as quickly as we can. We cannot promise that it will never be interrupted: collecting data depends on other companies' websites, which can change or refuse access.

We provide the service with reasonable care and skill. As far as the law allows:

• we are not liable for lost profit, lost revenue, lost bookings or any other indirect loss;
• our total liability to you is limited to what you paid us in the twelve months before the claim arose.

Nothing in these terms limits any liability that the law does not allow to be limited.

You can stop using OneHorizyn at the end of any period paid for. We may close an account that breaks these terms or stays unpaid, and we give notice first where we can.

When the period paid for ends, the hotels' pages close and their data is kept in case you return, apart from screenshots of booking pages, none kept longer than 3 months, competitors you took off, deleted about a month later, and chats with Ask OneHorizyn, deleted 12 months after their last question. To have it deleted, write to hello@onehorizyn.com.

We may update these terms. The date at the top of this page is the date of the latest version. If a change matters to you, we email the people who manage your group at least 14 days before it takes effect.

These terms are governed by the laws of India, and its courts decide any dispute about them.

Write to hello@onehorizyn.com. Contact us has everything else.