Know which reviews to answer, and which complaints to fix
Front office hears the complaints first, but rarely sees them counted. OneHorizyn lists every review still waiting for a reply, low ratings first, shows which complaints cost your rating the most, and gives you a three-question survey that tells you what went wrong the day a guest says it.
A complaint fixed and a review answered keep your rating up, and a rating guests trust keeps the bookings coming.
- Reviews waiting for a reply
- Low ratings first
- The complaints that cost your rating
- Your own guest survey
- For
- Front office and guest relations
- Reviews
- New ones every week, all of them every month
- Surveys
- Seen the day a guest answers
- You connect
- Nothing
What front office sees
Reviews waiting for a reply
On Google and Tripadvisor, low ratings first, each with a link to answer it.
A draft for each
A reply drafted for any review, ready to edit and post where the review is.
What to fix first
The complaints guests raise, ranked by how far each pulls your rating down, in their own words.
What guests praise
What your own guests love, worth keeping as it is while you fix the rest.
Your own survey
Three questions on a QR code at the desk. A low score is listed the day it is given.
Your restaurant
What guests say about the food, and how your restaurant stands on Google.
Your facts, right everywhere
Check-in time and policies checked on every listing, so guests don't arrive expecting something else.
The features behind it, each on its own page
- Review repliesEvery review still waiting for an answer, low ratings first, with a reply drafted in one click.Read more
- What to fixThe problems guests raise in reviews, in the order they pull your rating down, in their own words.Read more
- Guest surveysYour own three-question survey, on a link and a QR code, and what guests answer, the day they say it.Read more
- What guests sayWhat guests praise and complain about most, for you and every competitor.Read more
- RestaurantYour restaurant as its own business: its Google listing, its place among restaurants nearby, and what guests say about the food.Read more
- Facts across the webYour check-in time, policies and facilities, checked on every listing and in AI answers.Read more
From your hotel's name to the reviews that need you
- 1
Type your hotel's name
OneHorizyn finds it on Google with its address, rating, photos and website.
- 2
Confirm what it suggests
Your competitors, your guests' questions and the searches that matter are filled in for you. Untick what doesn't fit.
- 3
Read the short list
Each month, what to fix first, most impact for the least effort, each with the evidence behind it.
A five-star hotel in New Delhi
Rated 4.6 on Google and 4.8 on Tripadvisor. This is what its first monthly check found.
Read the case studyout of 30, a major booking site sold the same rooms about 9% below the hotel's own website, on identical cancellation terms.
of Google reviews got a reply, while three of five competitors answer almost all of theirs.
of AI answers named the hotel, first of seven in its set. OneHorizyn also shows what to protect.
Questions from front office & guest relations
Does OneHorizyn post replies for us?
- No. You edit the draft and post it yourself, on Google or Tripadvisor, so every reply goes out under your name.
Which reviews come first?
- Low ratings from the past year, then every other review still waiting for an answer.
Do guests need an app for the survey?
- No. A guest scans the code or opens the link and answers on their phone, with no app and no sign-in.
What does a drafted reply cost?
- Nothing more: drafting replies is included, and one already drafted is there to read again.
Also on OneHorizyn
- Who it's forGeneral managersFor the general manager: what is costing bookings this month, what to do first, and whether last month's fixes worked.Read more
- Who it's forRevenue managersFor revenue managers: which booking sites undercut your website, a price for each coming night, and the proof to send.Read more
- Who it's forMarketing & e-commerceFor marketing and e-commerce: your visibility on Google, in AI answers, on your website and on social media, against competitors.Read more
- FeaturesEvery feature, area by areaRead more
- Case studyA five-star hotel in New Delhi: what its first check foundRead more
Grow your hotel's revenue, starting this month
Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.