Ask every guest three questions, and hear the answer that day
Each hotel gets its own short survey: a link and a QR code to put where guests see it. A guest answers three questions on their phone in half a minute, with no app and no sign-in. You see your score month by month, what they liked and what to put right, the day they say it, and every guest is then invited to review you on Google. The page opens on why it matters: how many new Google reviews you got in the last 30 days, against each of your competitors.
A guest who tells you what went wrong the day it happens is a problem fixed before it becomes a low review that costs you bookings.
- Asked
- Three questions, in half a minute
- Shared by
- A link and a QR code of your own
- Seen
- The day a guest answers
- You connect
- Nothing
What you see
Three questions
“How was your stay?”, with a score from 1 to 5, “What did you like most?” and “What should we put right?”
A link and a QR code of your own
A card for the reception desk ready to print, a checkout message already written with your link in it, and the code on its own for the room.
A code straight to your Google reviews
A second code, card and message that open Google's own page for writing a review of you, in one step. It is for every guest too, never only the happy ones.
New reviews against your competitors
How many new Google reviews you got in the last 30 days, and how many each competitor got, counted from the reviews read for each.
Your score, month by month
The average of the answers given each month, out of 5.
Low scores, the day they are given
A score of 3 or lower is listed first, so it is seen the day it is given.
Every guest invited to review you
After answering, every guest is invited to say the same on Google, whatever score they gave. Google does not allow asking only happy guests, so the survey never does.
Nothing kept that isn't needed
A guest who would like a reply can leave an email or a phone number. Nothing else about them is asked for or kept.
How it works
- 1
Open the page
Your survey exists the first time you open it. There is nothing to build.
- 2
Put it where guests see it
Print the card for reception, save the code for the room, or copy the message into the one you already send at checkout.
- 3
Read the answers
Each answer arrives the day it is given, with the month's score beside it.
Questions hotels ask
Do guests need an app or an account?
- No. A guest scans the code or opens the link and answers on their phone, with no app and no sign-in.
Why is every guest invited to review us, not only the happy ones?
- Google does not allow a business to ask only its happy guests for reviews. The survey invites every guest, whatever score they gave.
What is kept about a guest?
- Their answers, and an email or a phone number only if they choose to leave one for a reply.
More in reputation
- OverviewHear what guests say, and whether anyone is answeringRead more
- Review repliesEvery review still waiting for an answer, low ratings first, with a reply drafted in one click.Read more
- Reply add-on for ChromeReply to a guest review on any site, from the site's own page: the draft goes straight into the reply box.Read more
- Staff guests nameWho guests thank by name in your reviews, how often and in their words, and anyone a complaint names.Read more
- What to fixThe problems guests raise in reviews, in the order they pull your rating down, in their own words.Read more
- RestaurantYour restaurant as its own business: its Google listing, its place among restaurants nearby, and what guests say about the food.Read more
- RatingsYour ratings on Google, Tripadvisor and Booking.com against every competitor, and by kind of guest.Read more
- What guests sayWhat guests praise and complain about most, for you and every competitor.Read more
- FeaturesEvery feature, area by areaRead more
Grow your hotel's revenue, starting this month
Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.