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Answer every review, starting with the ones that hurt

Guests read your replies as well as your reviews. OneHorizyn lists every review still waiting for an answer, low ratings first, shows what they're about, and drafts a reply you can edit and post. You also see how often each competitor replies.

How it grows your revenue

Guests read how a hotel answers its reviews before they book. Answering every one, low ratings first, gives the next guest one less reason to choose a competitor.

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See every feature
Reviews waiting for a reply, low ratings first, each with a reply drafted
Read from
Google and Tripadvisor reviews
How often
New reviews every week
Compared with
Every competitor's reply rate
You connect
Nothing: you post each reply yourself
Reputation

What you see

  • Low ratings first

    Reviews rated 3 stars or lower in the past year, with what they're about, so the ones that hurt get answered first.

  • Everything still waiting

    Every other review without a reply, on Google and Tripadvisor, with a link to answer it.

  • A reply drafted in one click

    A draft for any review, ready to edit, copy and post where the review is. Copy and open takes you to the page you answer it on.

  • On every other site too

    On Booking.com, MakeMyTrip, Goibibo, Agoda, Hostelworld and the rest, the Chrome add-on drafts the reply on the site's own page and puts it in the reply box.

  • Your reply rate against competitors

    How often you answer on Google and Tripadvisor, against each hotel you compete with.

Review replies

How it works

  1. 1

    Read the reviews

    Recent Google and Tripadvisor reviews for your hotel and every competitor.

  2. 2

    Check for a reply

    Whether the hotel answered each one, for you and every competitor.

  3. 3

    Put the urgent first

    Low ratings from the past year first, grouped by what they're about.

  4. 4

    Draft, edit, post

    Draft a reply in one click, change what you like, and post it on Google or Tripadvisor yourself.

From a real check · September 2026

A five-star hotel in New Delhi

Rated 4.6 on Google and 4.8 on Tripadvisor. This is what its first monthly check found.

Read the case study
0%

of a five-star hotel's Google reviews had a reply. Three of five competitors answered almost all of theirs.

5

low ratings from the last four months were still waiting for an answer.

Questions

Questions hotels ask

Why reply to reviews at all?

Travellers read the replies as well as the reviews. An answer to a complaint shows that the hotel listens and what it did about it, while an unanswered one is often the first thing a guest sees.

Does OneHorizyn post the replies?

No. You edit the draft and post it yourself, so every reply goes out under your name. On sites such as Booking.com and MakeMyTrip, the Chrome add-on puts the draft in the site's reply box, and you press the site's own button.

Which reviews come first?

Low ratings from the past year, then every other review still waiting for an answer.

What does a drafted reply cost?

Nothing more: drafting replies is included, and one already drafted is there to read again.

More in reputation

Grow your hotel's revenue, starting this month

Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.

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