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Reply to reviews where they are, on any site

Most booking sites let nobody but the hotel answer its reviews, so a reply has to be written on each site in turn. The OneHorizyn add-on for Chrome works on the site's own page, in your own account. Highlight a review, and it drafts a reply and puts it in the site's reply box. You read it, change it and press the site's own button.

How it grows your revenue

A reply that takes seconds gets written, so every review has its answer, and the guests reading them see a hotel that listens before they book.

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See every feature
In your dashboard
The add-on
  1. 1The review you highlighted
  2. 2The guest's score
  3. 3The reply, to read and change
  4. 4Put it in the reply box
  5. 5Kept with your other reviews
Works on
Booking.com, MakeMyTrip, Goibibo, Agoda, Hostelworld and any other site
Reads
Only the words you highlight
Costs
Nothing extra: included
You connect
Nothing but a code from your Reviews page: no password
Reputation

What you see

  • On the site's own page

    It works where you already answer reviews, signed in to your own account on the booking site.

  • Into the reply box

    The draft is put in the box you clicked in. You read it there and press the site's own button.

  • Nothing posted for you

    The add-on never presses a button on the site. Every reply goes out by your own hand, under your name.

  • Only what you highlight

    It reads the words you highlighted, and only when you open it. Not the rest of the page, not your other tabs.

  • Reviews kept in one place

    Each review you reply to is kept beside your Google reviews: its words, its score and the site.

  • No password held

    It is connected by a code made on your Reviews page. A new code stops the old one.

Reply add-on for Chrome

How it works

  1. 1

    Connect it once

    Make the code on your Reviews page and paste it into the add-on.

  2. 2

    Highlight a review

    On the booking site's own page. Leave the guest's name out.

  3. 3

    Read the draft

    Type the guest's score, and a reply is drafted for you to change.

  4. 4

    Post it yourself

    Click in the site's reply box, put the reply in, and press the site's own button.

Questions

Questions hotels ask

Which sites does it work on?

Any site with a reply box on its page. It knows Booking.com, MakeMyTrip, Goibibo, Agoda, Hostelworld, Tripadvisor, Expedia, Hotels.com, Trip.com and Google by name, and keeps a review from any other under that site's own address.

What does it send to OneHorizyn?

The words you highlighted, the name of the site and the score you typed. Nothing else on the page, and never your password for the booking site.

Does it post replies by itself?

No. It puts the draft in the reply box. You press the site's own button, so nothing goes out that you have not read.

How do we get it?

It is on its way to the Chrome Web Store. Until it is there, write to us and we send it to you with how to add it.

More in reputation

Grow your hotel's revenue, starting this month

Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.

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