Stopping and refunds

How to stop depends on how a hotel is paid for. Anyone who manages your group can do it.

• Paying by bank transfer: nothing renews by itself. Don't ask for another invoice, and the hotel stays open until the end of the months already paid for.
• Anything agreed with us: write to hello@onehorizyn.com before the next period starts, from the email address you sign in with. No further invoice is sent, and the hotels stay open until the end of the period already paid for. Not paying the next invoice has the same effect.

Either way, the hotel closes once the time paid for has run out.

Each period is paid in advance, and every payment is final. We do not give refunds: not for time that has been paid for and not used, not when you stop part-way through, and not for any other reason. When you stop, your hotels simply stay open until the period already paid for ends.

Each invoice, and the Billing page before you pay, names the hotels, the amount and the period it pays for. Please check all three before you pay.

If something about a payment looks wrong, write to hello@onehorizyn.com with the hotel's name and the date of the payment, and we will look into it.

This is part of our terms and conditions, in the same words.

Nothing on this page takes away a right that the law gives you and does not allow to be set aside.

OneHorizyn is an online service: nothing is shipped. You use it in your browser.

• A hotel you add yourself is read at once, and its first look opens free for 7 days. Its other pages open once its features are paid for.
• A hotel we set up with you after a call opens once the first invoice has been paid, or on the day we agreed.
• Either way, the first prices and search results arrive within minutes, and the rest within about an hour.

A hotel whose period has ended is closed, not deleted. Its data is kept, and paying for it again opens it with everything still there, apart from screenshots of booking pages over 3 months old, competitors you took off, and chats with Ask OneHorizyn 12 months after their last question. To have it deleted instead, write to hello@onehorizyn.com.