Hear what guests say, and whether anyone is answering
OneHorizyn reads the Google and Tripadvisor reviews of your hotel and every competitor. It shows how often each hotel replies, the praise and complaints that keep coming back, and the low ratings still waiting for an answer.
Guests read reviews, and how a hotel answers them, before they book. In the case study, the hotel answered none of its Google reviews, while three of five competitors answered almost all of theirs.
- Read from
- Google and Tripadvisor reviews, and the Booking.com score
- How often
- New reviews every week, all of it every month
- Compared with
- Every competitor
- You connect
- Nothing
What you see about your reviews
Reply rates against competitors
How often each hotel answers its reviews, yours against every competitor's.
Ratings side by side
Google, Tripadvisor and Booking.com ratings for you and every competitor.
What keeps coming back
Themes from every review, such as staff, rooms, food, spa and location, for you and each competitor.
Low ratings waiting for a reply
The unanswered reviews that need you first, each with a link to answer it.
Scores by guest type
How your rating changes with the kind of traveller, their country and the room they stayed in.
What to fix first
The problems guests raise, ranked by how far each pulls your rating down, and whether your competitors hear the same complaint.
How the review check works
- 1
Collect the reviews
Recent Google and Tripadvisor reviews for your hotel and each competitor, plus the Booking.com score.
- 2
Sort them by theme
Each review is sorted by what it talks about, so praise and complaints that keep coming back stand out.
- 3
Check who replies
Whether each review got an answer from the hotel, for you and every competitor.
- 4
List what needs an answer
Low ratings with no reply, with a link to each one.
A five-star hotel in New Delhi
Rated 4.6 on Google and 4.8 on Tripadvisor. This is what its first monthly check found.
Read the case studyof the hotel's Google reviews had a reply. Three of five competitors answered almost all of theirs.
low ratings from the last four months were still waiting for an answer.
of its reviews praised the staff and service.
Every part of it, on its own page
- Review repliesEvery review still waiting for an answer, low ratings first, with a reply drafted in one click.Read more
- Reply add-on for ChromeReply to a guest review on any site, from the site's own page: the draft goes straight into the reply box.Read more
- Staff guests nameWho guests thank by name in your reviews, how often and in their words, and anyone a complaint names.Read more
- What to fixThe problems guests raise in reviews, in the order they pull your rating down, in their own words.Read more
- Guest surveysYour own three-question survey, on a link and a QR code, and what guests answer, the day they say it.Read more
- RestaurantYour restaurant as its own business: its Google listing, its place among restaurants nearby, and what guests say about the food.Read more
- RatingsYour ratings on Google, Tripadvisor and Booking.com against every competitor, and by kind of guest.Read more
- What guests sayWhat guests praise and complain about most, for you and every competitor.Read more
Questions about reviews
Which review sites are included?
- Google and Tripadvisor reviews, and the Booking.com score, for your hotel and every competitor.
Why do review replies matter?
- Travellers read the replies as well as the reviews: an answer to a complaint shows that the hotel listens and what it did about it. And unlike a rating, a reply is something you can fix this week.
Does OneHorizyn post replies for us?
- No. It shows which reviews still need an answer and links to each one, and you reply yourself, in your own words.
How often is it updated?
- New reviews are read every week and everything every month, with each month kept, so you can see your reply rate and ratings change.
More of what OneHorizyn checks
- Booking-site pricesSee who sells your rooms below your own websiteRead more
- AI search & your websiteFind out which hotels AI assistants recommend, and whyRead more
- Competitor trackingSee what your competitors advertise and promoteRead more
- FeaturesEvery feature, area by areaRead more
- Case studyA five-star hotel in New Delhi: what its first check foundRead more
Grow your hotel's revenue, starting this month
Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.