See how your ratings compare, site by site and guest by guest
OneHorizyn puts your ratings on Google, Tripadvisor and Booking.com next to every hotel you compete with, with the number of reviews behind each. It also shows how your score changes with the kind of traveller, where they come from and the room they stayed in.
Guests compare ratings before they compare prices. Yours against every competitor's, by kind of guest, shows which bookings you are losing, and to whom.
- Read from
- Google, Tripadvisor and Booking.com
- How often
- Every month
- Compared with
- Every competitor
- You connect
- Nothing
What you see
Ratings side by side
Google, Tripadvisor and Booking.com ratings for you and every competitor, with how many reviews each is based on.
Your place on each site
Where you rank among the hotels you compete with, and their typical score.
Scores by guest type
How your rating changes with the kind of traveller, their country and the room they stayed in.
Month by month
Each month's ratings are kept, so you can see them move.
How it works
- 1
Read each listing
Your rating and number of reviews on Google, Tripadvisor and Booking.com, and each competitor's.
- 2
Rank and compare
Where you place on each site, against the hotels you compete with.
- 3
Split by guest
Reviews that say who the guest was are grouped by kind of traveller, country and room.
Questions hotels ask
Which review sites are compared?
- Google, Tripadvisor and Booking.com, for your hotel and every competitor.
What are scores by guest type?
- Your rating split by who wrote the review: couples, families, business travellers and others, their country, and the room they stayed in, wherever the review says so.
How often are ratings updated?
- Every month, with each month kept so you can compare.
More in reputation
- OverviewHear what guests say, and whether anyone is answeringRead more
- Review repliesEvery review still waiting for an answer, low ratings first, with a reply drafted in one click.Read more
- Reply add-on for ChromeReply to a guest review on any site, from the site's own page: the draft goes straight into the reply box.Read more
- Staff guests nameWho guests thank by name in your reviews, how often and in their words, and anyone a complaint names.Read more
- What to fixThe problems guests raise in reviews, in the order they pull your rating down, in their own words.Read more
- Guest surveysYour own three-question survey, on a link and a QR code, and what guests answer, the day they say it.Read more
- RestaurantYour restaurant as its own business: its Google listing, its place among restaurants nearby, and what guests say about the food.Read more
- What guests sayWhat guests praise and complain about most, for you and every competitor.Read more
- FeaturesEvery feature, area by areaRead more
Grow your hotel's revenue, starting this month
Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.