Contact us
The quickest way to reach us is by email. A person reads every message.
Last updated 16 October 2026 · Ascendus Private Limited
Write to us
Invoices
The same address. Tell us the hotel's name, and the invoice's date if it is about one.
The company
Ascendus Private Limited, India
To start with OneHorizyn
Try it free for 7 days: find your hotel and see its first look, then choose what to keep in the app.
Book a call: pick a time on the call page, or write to hello@onehorizyn.com with your hotels, where they are and a time that suits you, and we set one up. On the call we look at your hotels together and set them up with you. A group agrees its price on the call.
If you already have an account
- To ask about an invoice, a payment or anything agreed with us, write to us.
- To invite a colleague or change what someone may do, open Team & hotels.
- For anything else, write to us from the email address you sign in with, so that we know which account you mean.
When we answer
We aim to answer within two working days, and a request about your personal information within 30 days.
Our policies
The detail, when you need it
Our terms, what we do with your information, and how cancelling and refunds work.