Find out what guests praise, and what keeps going wrong
Every review is sorted by what it talks about: staff and service, rooms, food, cleanliness, location and more. OneHorizyn shows what guests praise most and complain about most, for you and each competitor, and what your low ratings are really about.
What guests praise is what to sell, and what they complain about is what costs you bookings. Seeing both, against every competitor, tells you which is which.
- Read from
- Google and Tripadvisor reviews
- How often
- Every month
- Compared with
- Every competitor, theme by theme
- You connect
- Nothing
What you see
What guests praise most
The themes that come up most in good reviews, and how often.
What guests complain about most
The themes behind low ratings, so you fix the cause, not one review.
Against your competitors
Each theme for every hotel you compete with, side by side.
What low ratings are about
Your low ratings from the past year, grouped by theme, such as how staff treated guests or house rules and extra charges.
How it works
- 1
Read every review
Recent Google and Tripadvisor reviews for your hotel and each competitor.
- 2
Sort by theme
Each review is tagged with what it talks about, so praise and complaints that keep coming back stand out.
- 3
Compare
The same themes for every competitor, so you see where you lead and where you trail.
A five-star hotel in New Delhi
Rated 4.6 on Google and 4.8 on Tripadvisor. This is what its first monthly check found.
Read the case studyof a five-star hotel's reviews praised its staff and service: the strength to build on.
Questions hotels ask
Which themes are tracked?
- Rooms, cleanliness, staff and service, food and drink, location, value for money, amenities, check-in and check-out, noise and sleep, maintenance, rules and charges, and celebrations.
How is this different from reading reviews myself?
- It reads every review, for you and every competitor, every month, and counts what keeps coming back, so one loud review doesn't set your priorities.
More in reputation
- OverviewHear what guests say, and whether anyone is answeringRead more
- Review repliesEvery review still waiting for an answer, low ratings first, with a reply drafted in one click.Read more
- Reply add-on for ChromeReply to a guest review on any site, from the site's own page: the draft goes straight into the reply box.Read more
- Staff guests nameWho guests thank by name in your reviews, how often and in their words, and anyone a complaint names.Read more
- What to fixThe problems guests raise in reviews, in the order they pull your rating down, in their own words.Read more
- Guest surveysYour own three-question survey, on a link and a QR code, and what guests answer, the day they say it.Read more
- RestaurantYour restaurant as its own business: its Google listing, its place among restaurants nearby, and what guests say about the food.Read more
- RatingsYour ratings on Google, Tripadvisor and Booking.com against every competitor, and by kind of guest.Read more
- FeaturesEvery feature, area by areaRead more
Grow your hotel's revenue, starting this month
Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.