Revenue management
Are guests booking at the right price, with you? Your prices against booking sites and competitors, a suggested price for each night, the proof, the emails to send, and where you rank on Google Hotels.
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Analytics
Your prices on Google Hotels for the coming nights, set against every booking site that sells your rooms and against your competitors. It is in up to four numbered parts: "Revenue impact", "Booking sites against your website", "Your own listing on Google Hotels" and "Your price against competitors".
A part with nothing read for it is left out. What to do about each finding is on your Action plan, one line from the top of the page.
- Your rooms and the rest of Settings › Your numbers: "Revenue impact" is worked from them. With no number of rooms it shows no money, and until you save them it says it uses figures filled in for you.
- Your competitors, in Settings › Competitors. Every competitor figure is about the ones listed there.
- If your website's bookings go through DJUBO, OneHorizyn's team can connect it with your agreement: your website's own price is then read from DJUBO each night, room by room with its tax, in place of the one Google shows, with how many rooms you have left. Nothing is booked or changed in DJUBO, and no guest's details are read.
Google Hotels' prices for your hotel on your own website and on each booking site, and each competitor's lowest price on any site, for the next 90 nights. Read in full at the start of each month, then again early every Monday and Thursday. Every price is for 1 night and 2 adults (1 guest for a hostel). For a hotel in India the GST is taken off, so every price is without tax.
"No prices collected yet" until the first reading of Google Hotels. It fills in by itself.
A competitor showing no price is either sold or not on sale, and the page cannot tell which. When Google shows no price from your own website, the page cannot say which sites are cheaper, but still compares you with competitors.
- 1
Read "Revenue impact": what booking sites selling below your website cost you a day and a month, with the sum it is worked from under it. The link at its foot opens the numbers it uses in Settings.
- 2
Under "Booking sites against your website", read on how many nights ahead a booking site sells your rooms for less. Press a site's name over the chart to draw its price against your website's, night by night; "Cheapest site" draws the lowest site each night.
- 3
Under "Each site that was cheaper", press "Email ready" beside a site. The email asking it why its price is below your website is written, with up to three nights and both prices. Check it, copy it or send it, then press "I have sent it".
- 4
Beside it, the row says whether a screenshot proves the lower price: "Proof" opens that site's booking page photographed next to your own price, and otherwise it says why there is none, such as "no screenshot yet" or "this site blocks screenshots".
- 5
In "Every night, every site", press a price to open that offer, or a night to open it on Google Hotels.
- 6
Under "Your own listing on Google Hotels", see who is listed first on your own listing, who pays to be, and where your own price stands among the sites selling your rooms.
- 7
Under "Your price against competitors", press a competitor's name over the chart to set its price against yours alone. "All competitors" draws them all again.
- 8
Look at "Nights a competitor looks sold": a night when competitors show no price is a night to hold your price, or raise it. Then open that night on Price suggestions.
- Read on
- The day the prices on the page were read from Google Hotels. Every figure on the page comes from that one reading.
- things to do about prices are on your Action plan
- How many to-dos about your prices are still open, planned or under way on your Action plan. Press the line to open them.
- lost a day
- Revenue impact: the commission you pay on bookings that would have come to your website and went to a cheaper booking site instead, spread over every night your website had a price. "a month" under it is the same for 30 days. Until you confirm your numbers in Settings it is an estimate, and the figure itself says so: "About" before it, and "estimated from suggested numbers" after the month.
- lost on a night a site is cheaper
- The sum under Revenue impact: the bookings your website would take in a night, times the share who book the cheaper site instead (75% unless another share is set for your hotel), times the commission on one booking (your average rate times your commission). A night on which two sites are cheaper is counted once.
- nights ahead, a booking site sells your rooms for less than your own website
- Such as "10 of 42": the nights from today on, of the latest reading, on which at least one booking site showed a price more than 1% below your own website's, out of every night read. A site can only be set against your website on a night Google showed your website's price, so when it showed none on some nights the line says the count is of the nights it did, such as "every night your website had a price, a booking site sold your rooms for less". When none did, it says your own website is the cheapest place to book.
- Your website's price against a booking site
- Your website's price and one site's, night by night: red between the lines where the site is below you, green where it is above. The sentence over it says on how many nights the site was below you, and by how much on average.
- Which booking sites are cheaper than you, and when
- One row for each site and one square for each night: red where the site is cheaper than your website, green where it is dearer, grey where it is the same price (within 1%), striped where it showed no price. Point at a square for its two prices.
- Each site that was cheaper
- Up to six sites, the one cheaper on most nights first: its lowest price and the night of it, on how many nights it was cheaper, how much less on average, and what it costs you a month once your numbers are saved. "same cancellation terms" means its cheaper price had the same free cancellation as yours; "likely a price with no refund" means yours had free cancellation and its did not. A cost a month is given for the first four sites cheaper on two nights or more. Any site past the first six is named under the rows, "Also cheaper on some nights", with its nights and how much less.
- Every night, every site
- Every night ahead, with your website's price and each site's. Red is cheaper than your website, grey the same price (within 1%), plain more expensive, and "none" where the site showed no price that night.
- Your own listing on Google Hotels
- On how many nights a booking site is listed above your own website on your own Google listing. A reading that did not keep Google's order counts the nights a booking site paid for the first price instead.
- Who pays for the top of your listing
- Shown in place of the order when a reading did not keep it: on how many nights each booking site, and your own website, paid for the first price on your own listing. Several sites can pay on the same night. "Email ready" beside it is the email asking for your own website's price to be advertised there.
- The order Google lists them in on your listing
- Each site's place on your listing night by night, ranked by how often it is first: green where it is first without paying, amber where it paid for its place, red where it paid and its price was below yours. "Email ready" beside it is the email asking for your own website's price to be advertised there.
- Where your own price stands on your listing
- Among every site selling your rooms on Google that night, counted from the cheapest: such as "2nd cheapest of 4" on a typical night, and on how many nights your website was the cheapest place to book you.
- what your competitors charge, on a usual night
- How far your usual price is below or above the middle of your competitors' usual prices, over the nights from today on. Like for like: your usual price is the middle of your cheapest price each night, on your website or a booking site, as each competitor's is the middle of its lowest on any site. "Your price against your competitors" under it gives both figures, with your website's own usual price in brackets beside yours. Home, the Action plan, Goals, Rankings and Ask OneHorizyn give the same figures.
- Your price against your competitors
- Your usual price a night, with your website's own in brackets, against what your competitors charge, then each competitor's price night by night beside yours: each at its lowest on any site, and yours at your lowest on your website or a booking site. The sentence over the chart says how many of your competitors are cheaper than you on a usual night.
- Every night, every competitor
- One row for each competitor: red where it is cheaper than you that night (your lowest price on any site), green where it is dearer, grey where it is the same, striped where it shows no price.
- Nights a competitor looks sold
- The nights a competitor that Google prices on most nights shows no price at all, which nearly always means it is full. Each night says how many of your competitors look sold, and your website's price against its usual, the price Price suggestions works from. A competitor priced on fewer than two thirds of the nights is left out of the count and named under it.
- Your price by day of the week, against competitors
- Your average price on each day of the week over the coming nights, against all your competitors on average or one you pick by name.
Why is a price here different from the one on the booking site?
These are the prices Google Hotels showed on the day they were read, for 1 night and 2 adults, as each site sends them to Google. A site's own page can show a price for members only, another room, or a price that has moved since. Screenshot proofs photographs the sites' own pages for the nights that matter most.
How often are prices read?
In full at the start of each month, then again early every Monday and Thursday, for the next 90 nights (every day on Premium, arranged with us). The top of the page says the day of the reading shown.
What counts as cheaper?
A price more than 1% below your own website's on the same night. Within 1% either way is the same price.
Why does Revenue impact show no money?
It needs the number of rooms you sell, in Settings › Your numbers: until then it asks for it. Until you save your numbers it works from figures filled in for you, and the figure says it is an estimate: "About" before it, and "estimated from suggested numbers" under it. With no booking site below your website it is left out, as nothing is lost.
Why is my usual price lower than my website's?
Your usual price is the middle of your cheapest price each night, wherever it is cheapest, as a guest comparing you with your competitors finds it and as each competitor's is measured. A booking site often sells you for less than your own website, so it can be lower: your website's own usual price is given beside it. Until 23 October 2026 your usual price was your website's, which set your dearest price against your competitors' cheapest.
Why does it say Google shows no price from my own website?
Google Hotels showed no price from your website for those nights, so no booking site can be set against it. Most often the connection between your booking engine and Google has stopped: ask whoever runs your booking engine to check it. Competitors are still compared.
Is there a goal for this?
Yes. "Cut undercut nights" on Goals counts the nights ahead on which a booking site sells more than 1% below your website, the same nights as "Booking sites against your website" here. It aims to halve them by its date, or to none when 3 or fewer are left.
Price suggestions
A price for each of the coming nights, worked from three things together: how busy the night is, what your competitors charge, and what booking sites already sell you for. A chart sets your price against your competitors' range, and a calendar marks each night to "Raise", "Lower" or "Check", or keeps it.
Every price is for your cheapest room on sale that night, for 2 adults (1 guest for a hostel), and without tax in India. Nothing is changed for you: you copy the changes into your own booking system.
- The lowest and highest you sell each room for, in Settings › Rooms and prices. A suggestion never goes below the lowest of your cheapest room, or above its highest. The rooms read from your website hold no price until you save them.
- Your booking sites in order, with the line under the ones that sell you a lot, in Settings › Booking sites. A suggestion matches a cheaper site only when it is above the line; one below it is named and never followed. Until you put them in order, no site is matched.
- Your commission, in Settings › Your numbers: a cut to match a booking site goes no deeper than the commission you pay it.
The same reading of Google Hotels as Analytics, for the nights from today on. Nothing more is fetched for it. Your answers on how a night is filling are kept with your hotel, and every night is worked again each time the page opens.
"No prices collected yet" before the first reading. With too few competitors priced, or too few nights with both your price and theirs, it says which, and fills in with the next reading of prices.
It cannot see your bookings, which is why it asks how a night is filling. One suggestion moves a price by 30% at most. A night whose cheapest room on sale is another room than usual gets no suggestion, as it is not like for like: Google names the room, or where it names none, your website's booking link shows it. "Copy these changes" is not shown on a phone.
- 1
Read the line at the top: the day prices were read. If that was more than 7 days ago, it says to treat the suggestions as a starting point.
- 2
Point at a night on the chart, or tap it, to see your price, the suggested price, what your booking sites sell you for and your competitors' range that night.
- 3
On the calendar, find the nights marked "Raise", "Lower" or "Check". A warm square is busier than usual and a grey one quieter, with how far competitors are from their usual in its corner.
- 4
Press any night to see why: how busy it is, what each competitor charges and what booking sites sell you for, with the part that settled the price marked. "Night before" and "Night after" step through the nights.
- 5
Say how the night is filling: "Filling fast", "As usual" or "Slowly". The price changes at once. A night filling fast is never lowered, and one filling slowly is never raised. Your answer is kept for 7 days, then asked again, and "Take it back" undoes it.
- 6
Press "Copy these changes" for every night to raise or lower as a list, each with the price now and the new one, and the nights to check with their price now.
- 7
Put the new prices into your own booking system and channel manager. OneHorizyn changes nothing for you, and the next reading of prices shows what you changed.
- Prices were read on
- The day of the reading the suggestions are worked from. When it is more than 7 days old, the line adds how many days ago and says to treat the suggestions as a starting point.
- Your price
- Your own website's price each night, as Google Hotels showed it. Where Google shows it on fewer than half the nights, your lowest price on any site is used for every night instead.
- Competitors, cheapest to dearest
- The grey band, from the cheapest to the dearest competitor that night, each at its lowest price on any site. The dashes through it are "Their middle price".
- What your booking sites sell you for
- The lowest price a booking site you have a contract with showed for you that night.
- Suggested price
- The price to move to on a night to raise or lower. It is never more than 30% from the price now, and is rounded to a price you would set.
- A night to check
- Your own price is at least 10% away from your usual while competitors' prices do not explain it. It may be filling, or it may be a mistake: the suggestion is the price that would put you back in step, and your answer on how the night is filling settles it.
- to raise, to lower, to check
- Over the calendar: how many of the coming nights have each call. "Nothing to change" when none has.
- Busier than usual
- A warm square: competitors charge at least 10% more than they usually do that night. A grey square is "Quieter than usual", at least 10% less. The figure in its corner, such as "+35%", is how far.
- Raise
- Competitors charge at least 10% more than usual that night and your price has not followed, so the suggestion is at least 8% higher; or you said the night is filling fast.
- Lower
- Competitors charge at least 10% less than usual and the suggestion is at least 8% lower; or a booking site that sells you a lot is at least 5% under your website; or you said the night is filling slowly. Lower only while the night still has rooms to sell.
- Keep
- Nothing to change: the night is not busy or quiet enough to move your price, or the three come to a price close to yours. Where they come to a little more or less, the night says so and leaves it to you. The square shows your price alone, and the night still opens to say why.
- Demand: how busy the night is
- How far your competitors' prices that night are from their own usual prices, the middle of them, with any event on your list and any competitor that shows no price. On its own it moves your usual price as far, by no more than 30% at a time.
- Competition: what your competitors charge
- The cheapest to the dearest competitor that night, each one's price and yours, and your place among them. Where you are usually priced among them, a rise stops at the dearest and a cut at the cheapest.
- Booking sites: what they sell you for
- The lowest price a booking site you have a contract with shows for you that night, or "No price shown". A cheaper site that sells you a lot is matched, never deeper than its commission and never on a busy night; any other is named, to put right with the site.
- So:
- What the three come to, in a sentence or two, and your own lowest or highest for the room where that stopped the price.
- Your rooms that night, the same move
- Where your website listed several rooms that night: each with its price now and its price after the same move.
- Where to start
- Once AI agents are on for your hotel, a card that begins "Where to start" appears: the Price agent reads the suggestions with your events, ratings and reviews after each monthly reading, and says which nights to start with. The prices are the page's own.
How is the suggested price worked out?
From your website's usual price over the coming nights, the middle one, since a suggestion is a price for your website (your lowest on any site when Google shows your website's price on fewer than half the nights). It moves as far as your competitors have moved from their own usual prices that night, by 30% at most, rounded to a price you would set. Then it is kept inside your competitors' range where you usually sit inside it, matched to a cheaper booking site that sells you a lot, and held between your own lowest and highest for the room.
Why is a night marked "Raise" when it is not filling?
Price suggestions cannot see your bookings: it reads a busy night from your competitors' prices. Open the night and press "Slowly". A night filling slowly is never raised.
Why does it say there is nothing to compare with?
A suggestion needs at least two competitors priced on a night, each priced on at least five of the nights, and at least five such nights. It fills in with the next reading of prices.
Who can say how a night is filling?
Your group's admins and editors. Anyone else sees what your hotel said. An answer is kept for 7 days and then asked again, because bookings move on.
Does it change my prices?
No. It suggests, and you put the prices into your own booking system. The next reading of prices shows what you changed.
Screenshot proofs
Photographs of the booking pages a guest actually sees for a few of the coming nights: Google Hotels, your own website and each booking site's own page for your hotel. The price is read off each page and set against your own price that night: "Cheaper than you", "Same price" or "More expensive". It is the proof behind the price figures, to show a booking site when you write to it, and "Compare with your own price" puts one site's page beside yours.
- Nothing of its own. It picks its nights from the prices already read.
Taken every Monday morning, for up to five nights 3 to 30 days ahead on which the most booking sites sell below your website; with none below it, the Saturday a week ahead, the Wednesday after and the Saturday after that. Each night, Google Hotels, your website, Booking.com, Cleartrip and Goibibo are photographed, with MakeMyTrip where its page for you is known and up to four other sites that sell below you most. Only nights still to come are shown, each from the newest run that photographed it.
"No screenshot proof for the coming nights yet." New screenshots are taken every Monday morning.
A few dozen pages a week at most: booking sites forbid taking many at once. A site that blocks the check is recorded and left alone. A price that cannot be read is never guessed, and only nights still to come are shown.
- 1
Read the summary at the top: when the pages were photographed, how many nights and sites, and which sites showed a lower price than yours.
- 2
Under each night, look at the cards: each site's page, the price read off it, and whether it is cheaper than you. Press a screenshot to open it full size.
- 3
On a site's card, press "Compare with your own price": its page and yours side by side, with the difference in money. Beside "Compare another site for this night", press another site's name to set its page against yours, or press "All screenshots" to go back.
- 4
Press "Open this page now" to check a site's page yourself: prices change.
- 5
Use "All prices read" at the foot for every night and site in one table.
- 6
Open "How this is calculated" for how the nights and pages are chosen, how tax is handled and what is never shown.
- 7
To send the proof, open that site's email on Emails: its screenshot is there to attach, and goes with it when you send from Gmail.
- Checked
- When the latest pages were photographed, how many nights were checked and how many sites.
- showed a lower price than yours
- The headline: the sites whose own page was cheaper than your own price, and on how many of the nights checked. The lines under it give each site's average gap, and name any page that did not say whether tax was in its price.
- Cheaper than you
- The site's page showed a price more than 1% below your own price that night. "Same price" is within 1%, "More expensive" more than 1% above. A site that blocked the check, or whose page gave no price, has no card that night.
- Can't tell: tax not stated
- The page did not say whether its price includes tax, and it was just above yours, so it is not counted either way.
- What the guest sees
- Google Hotels' own page for the night, with every site's price on it as a guest sees them.
- Compared with your own price that night
- The price every card that night is set against: your website as Google Hotels listed it, checked against your website's own page (a rate with breakfast is not used) or Google Hotels' prices that day.
- Your own price that night couldn't be read
- Said over a night's cards when neither Google Hotels nor your website's own page gave your price that night: the prices read that night are shown, but not compared.
- % less
- How far the site's price is below your own price; "% more" is how far above.
- What the Proof agent saw on the screenshots
- Once AI agents are on, the Proof agent reads each new screenshot after the run: prices the page reading missed, and what a cheaper price is for, such as members only, another room, no refund or breakfast.
- All prices read
- Every night and site in one table, with your own price first. Red where the site was cheaper.
- vs your own price
- On Compare: one site's page and yours for one night, and how much cheaper or dearer the site is in money, both from the same check.
Why are there no screenshots?
They are taken every Monday morning, and only nights still to come whose pages gave a price are shown. When the last run was of nights that have passed, or of pages whose price could not be read, the page says so.
Why is a booking site I sell on missing?
Google Hotels, your website, Booking.com, Cleartrip and Goibibo are tried every time, MakeMyTrip where its page for you is known, and up to four other sites only when they sell below you. A site that blocks the check, or whose page gives no price, has no card. Its row on Analytics and Emails, where it has one, says "this site blocks screenshots" or "photographed, no price to read".
Why does a screenshot's price differ from Analytics?
Analytics shows the prices Google Hotels showed on the day of the reading; a screenshot is the site's own page on the Monday it was photographed, and prices move between the two. A price far from your usual level, such as a total for several nights, is not counted, and a price that cannot be read is left out rather than guessed.
Are these prices with tax?
Every price is compared like with like. In India the GST is taken off a page that shows a price with tax, and a page that does not say whether tax is in its price counts as cheaper only when it is below your price as shown.
Can a particular night be photographed?
The OneHorizyn team can start a run for chosen nights by hand. Ask your account manager.
Emails
Every email about your prices that is written and ready: one to each booking site selling below your website, with the nights, both prices and its proof where there is one, and the others your Action plan asks for. Each says "Not sent yet" or "Marked as sent". They are the same emails that open from Analytics and from the Action plan.
With Gmail connected, under an email is the last time that site was sent an email from here, to whom and by whom.
- To send from inside OneHorizyn, connect your Gmail in Settings › Email sending and fill in who signs. Without it you copy the email, or open it in your own email.
Written from the latest reading of prices, the same one as Analytics, and written again with each new reading. Screenshots come from Screenshot proofs.
"No email is needed today" when no booking site was below your website on the nights ahead, or before prices are read.
Nothing is sent without you. Sending from inside OneHorizyn needs Gmail connected, and stops at 40 emails a day.
- 1
Look down "To booking sites selling below your website": each row says who it is to, on how many nights the site was below your website and by how much, and whether it is sent.
- 2
At the end of each row, see whether a screenshot proves the lower price: "Proof" opens both pages side by side, and otherwise the row says why there is none, such as "no screenshot yet".
- 3
Press "Open the email". Check the nights and prices first: they were read on the day it names, and prices change.
- 4
Press "Copy the email" to paste it into your own email, or "Open it in your email" to start one with the subject and words in place. The line under the email's heading says whom to send it to.
- 5
With Gmail connected, fill in "To" under the email, press "Send from" your address, then "Send now". It goes from your own Gmail with the screenshots attached, and the address is kept for next time.
- 6
Once it is sent, press "I have sent it". That site's row says "Marked as sent", and the other sites' emails stay to send. Its to-do moves to In progress on the Action plan.
- emails are written and ready about your prices
- How many emails are ready, from the prices read on the day it names.
- below your website on
- Under each site's name: on how many of the nights ahead it sells your rooms below your website, and by how much on average.
- Not sent yet
- Shown until that site's email is sent: someone presses "I have sent it" on it, or on its to-do's card on the Action plan, or it goes from your Gmail. Then the row says "Marked as sent" for 30 days, after which it asks again, as the prices have moved on. Each site's email is marked on its own.
- Proof
- The night a screenshot shows that site cheaper; pressed, both pages side by side. Without one: "no screenshot yet", "this site blocks screenshots" or "photographed, no price to read".
- marked as sent, on your Action plan
- How many of the emails here are marked as sent, each booking site's on its own. Pressed, it opens the Action plan.
- Other emails about your prices
- Emails that belong to other to-dos about prices on the Action plan, such as asking for your own website's price to be advertised on your Google Hotels listing.
Does OneHorizyn send these for me?
Only when you say so. You open each email, check it and send it, from inside OneHorizyn once Gmail is connected, or from your own email. Ask OneHorizyn can send one too, shown in full first, when you say yes to it: its to-do then moves to In progress. Marking it as sent is yours to do when you send it from your own email, or from here.
Whom do I send it to?
Each email says. A large booking site you have a contract with is asked where the lower price comes from: send it to your account manager there, or through the messages in your partner account. A smaller site is asked which company supplies your rooms at that price: send it through its contact page.
Why is there no email to a site I know is cheaper?
An email is written for each site that was more than 1% below your website on at least one night of the latest reading. A site that was cheaper after that day shows up with the next reading.
Who can mark an email as sent?
Your group's admins and editors. Anyone who can see the hotel can open and copy the emails.
How many can I send from Gmail?
40 emails a day from your mailbox. Every email can still be copied, or opened in your own email.
Rankings
Where your hotel sits in each list a guest sees when they look for a place to stay in your town: Google Hotels' list for every hotel in your town, the one guests search, and for hotels of your star class; MakeMyTrip, Goibibo, Booking.com and Agoda's own lists, of the whole town and of your star class (Hostelworld and Booking.com's lists of hostels, for a hostel); and Tripadvisor's ranking. Each list has a card saying what was searched, your place (1st is the top), how it moved since last week, who is just above you and where your competitors are, with a chart of them; from the third reading, your place week by week. Under the cards, "What moves you up": your Google and Tripadvisor review figures set against the competitors above you, each with the page that helps; and for each booking site, your place and an email asking your market manager there what would move you up.
- Nothing to set. Your town is the one given when your hotel was added, and your star class comes from its Google listing: ask your account manager if either is wrong.
- Your competitors, in Settings › Competitors: each has a column of its own.
Read every week, for a hotel with Rankings on booking sites, a feature of its own on Billing: the booking sites' lists late on Sunday, and Google Hotels' early on Monday with your prices. Google's lists are a rough guide: Google shuffles them from one search to the next, so each list is searched 5 times the same day, as a guest anywhere in your country would, with no dates chosen, and each place is the middle of the 5, a search a hotel was not in counting as below the list; a hotel counts as in the list when it was in at least 3 of them. A move of 10 places or more on Google is coloured, 3 on Tripadvisor; a move into or out of an ad never is. A place marked "Ad" paid Google for its spot, and a hotel with an ad that is also in Google's own order is counted at its own place. The booking sites' lists are searched without logging in, for one night: the first Wednesday at least two weeks ahead, for 2 adults (1 guest at a hostel). MakeMyTrip and Goibibo are searched as a guest in India would; Booking.com, Agoda and Hostelworld from outside India, with the browser set to India's language and time. MakeMyTrip, Goibibo and Hostelworld are read for a hotel in India. Each list is searched 3 times the same day and used only when all 3 were read; each place is the middle of the 3, and each list is read 150 places deep. A move of 5 places or more is coloured. A hotel listed both as an ad and in the site's own order is counted at its own place. A place each site marks as paid for (MakeMyTrip's "Sponsored" and Spotlight, Goibibo's "Ad", Booking.com's "Ad" and "Featured", Agoda's "Promoted") is marked "Ad". A list a site turns away, or that does not load far enough, is said under the cards: its last reading stays, and it is tried again the next week. Tripadvisor's ranking is read once the OneHorizyn team has set up its key. Ratings and review counts come from your reviews readings.
"No rankings read yet", with the night of your first reading. With one reading, how you moved shows from the next one.
Nobody at Google or Tripadvisor can be asked to move you: Google says no hotel can pay to change its place in its list, and Tripadvisor works its ranking out from reviews. Google's lists move from one search to the next, so a small move means little. A booking site's list is for one night: another night, or a guest who is logged in, can see a different order.
- 1
Read the first line: your place in Google Hotels' list of every hotel in your town, and how it moved since last week. Your place among hotels of your own star class follows it.
- 2
Open the list under a card to see the places a guest sees above you: all of them when you are in the first 21, else the first 20 and your competitors. If one is a real competitor, add it in Settings › Competitors.
- 3
Under "What moves you up", follow the link beside each figure where you are behind: Guest surveys for more Google reviews, Reply and What to fix for your rating.
- 4
Where ads are above you, press "Email ready" for an email asking whoever runs your Google ads what one would cost.
- 5
Under "On the booking sites, a person can help", press "Email ready" on a site's card for an email to your market manager there, saying where you are and who is above you, and asking what would move you up.
- 11th of 61
- Your place in a list, and how many places the list held that day. 1st is the top. On Google Hotels both are the middle of 5 searches; a list read to 100 places or more was cut off there, so its length is not given and your place is written alone, as "44th". On a booking site the place is the middle of 3 searches, and the length is the site's own count, or the places it showed where its list was read to the end.
- 8 places higher than last week (was 19th)
- How your place moved since the reading a week before, said in words. It is green or red only for a move of 10 places or more on Google, 5 on a booking site and 3 on Tripadvisor; a smaller one is within how much a place moves from one reading to the next. A move into or out of an ad is never coloured.
- Not listed: not in the first 114
- You were not in the list in at least 3 of the 5 searches (2 of the 3 on a booking site), or not among the places read. A short list says "not among the 36 places listed" instead. On a booking site, "not in the first 150 of 2,506": the first 150 were read, of the 2,506 the site says it lists.
- Just above you
- The place directly above yours. Where places between you were not kept, it says "The nearest competitor above you" instead.
- an ad
- That place was paid for: Google showed it as an ad in most of the searches that listed it. A hotel that is also in Google's own order is counted at its own place, and its ad left out. On a booking site, the site marked it as paid to be shown there.
- 2 of 5 review figures
- Under "What moves you up": how many of your Google and Tripadvisor review figures are behind the competitors above you, set at 0.2 of a star for a rating and four tenths under their middle for a count.
Why is my place different from what I see when I search?
Google shapes each person's list by where they search from, the dates they ask for and what they searched before, and shuffles it from one search to the next. Rankings searches each list 5 times the same day, as a guest anywhere in your country would, with no dates chosen, and gives the middle of the 5. That is why Google's lists are called a rough guide: a search of your own can put you higher or lower.
Why is a move of a few places not coloured?
The same search moments apart can move a hotel by ten places or more on Google, and a booking site's order moves with the night and from one search to the next. So a move is green or red only when it is 10 places or more on Google, 5 on a booking site, or 3 on Tripadvisor, whose ranking does not shuffle. The words still say any move, such as "3 places higher than last week".
Can I pay to move up?
Not in Google's own order: Google says no hotel can pay to change its place in it, and Tripadvisor works its ranking out from guests' reviews. Google does sell ads in the list, apart from its order; where ads sit above you, "Email ready" asks whoever runs your Google ads what one would cost. The booking sites do sell higher places, for a fee or a higher commission, and each orders its list its own way: your market manager there can say what would move you up, and "Email ready" on its card asks.
Why is a booking site missing this week?
A booking site can turn a search away, and some answer an automated search with a check for robots. Rankings does not get round such checks: the site's last reading stays, the line under the cards says why it was not read, and it is tried again the next week.
Is this my place on Google Maps?
No. Rankings is the lists of places to stay that Google Hotels, the booking sites and Tripadvisor give for your town. Where Google Maps shows you when guests look for a place to stay near you is on Google Maps, under Search.
Why is there no list for my star class?
A hostel is read in Google Hotels' list of the town alone: Google Hotels files hostels among hotels, and lists nothing for "hostels in" a town. On Hostelworld and Booking.com it is read in their lists of hostels. A hotel with no star class on Google, or one outside 2 to 5 stars, is read in the town's list alone too.
Why is Tripadvisor missing?
Tripadvisor's ranking is read once the OneHorizyn team has set up its key. Until then Google Hotels and the booking sites are shown.
I added a competitor after this week's reading. Does it show?
Yes, where the list has it. A competitor added after a list was read is found in it by its name, so its card gives its place in that reading, as the list under the card does. From the next reading it is read as one of your competitors.
What changed
A hotel whose website bookings go through DJUBO can have its website's own price read from DJUBO, room by room with its tax, with how many rooms it has left, once OneHorizyn's team has connected it.
Rankings finds a competitor you added after a list was read by its name in that list, and gives its place, rather than saying it was not among the places listed.
Your usual price is like for like with your competitors': the middle of your cheapest price each night, on your website or a booking site, as theirs is, with your website's own usual price beside it. Until now it was your website's, your dearest place to book, set against their cheapest.
Revenue impact says it is an estimate in the figure itself, "About" and "estimated from suggested numbers", until you confirm your numbers in Settings.
The nights a booking site is cheaper are counted out of every night read, and say so when your website had a price on fewer of them. Until now they were out of only the nights it had a price, which read as if those were all the nights there were.
Price suggestions gives no price for a night your website's booking link shows is for another room than usual, as it does where Google names the room.
Rankings, Home, the Monday email and Ask OneHorizyn lead with your place in Google Hotels' list of every hotel in your town, the list guests search, and give your place among your own star class after it.
Emails: "I have sent it" marks only that booking site's email as sent. The other sites under the same to-do stay to send.
Prices are read early every Monday and Thursday as well as at the start of each month, and Rankings on Google Hotels every Monday.
Nights already passed are no longer counted as nights ahead, and the emails to booking sites quote only nights still to come.
Your usual price is one figure on every page: your own website's, over the nights ahead, set against your competitors' on the same nights.
Emails: Ask OneHorizyn sends a booking site's email from your Gmail when you say yes to it, shown in full first, and this page no longer says nothing is sent from here.
Rankings: MakeMyTrip, Goibibo, Booking.com and Agoda's own lists (Hostelworld's for a hostel), read every week, with an email to your market manager at each.
Rankings: each place is the middle of the 5 searches with the ones a hotel was not in counted, your own ad is never taken for your place, and only the lists still read are shown.
Rankings: a card for each list saying what was searched, your place and how it moved in words, a chart of you and your competitors, and what moves you up. Google's lists are labelled a rough guide.
Emails: a booking site's email says when it was last sent to that site from your Gmail, and by whom.
In the Day look, "Revenue impact" on Analytics is a white card like the rest of the page. Night keeps it dark.
Each place on Google Hotels in Rankings is the middle of 5 searches made the same day for one night two weeks ahead, as Google shuffles its list from one search to the next. Only a move of 6 places or more is coloured.
Rankings says a move as "3 places higher than last week", reads a hostel among its town's hotels and your star class with Google's own filter, and gives a short list's own length, such as "16 of 61".
Rankings: where you sit in Google Hotels' list for your town, and in Tripadvisor's, against your competitors and the week before.
Prices are read early every Thursday as well as at the start of each month.
Prices are read for the next 90 nights, not 30.
Price suggestions: the chart, then the calendar. Any night opens why, and your answer on how it is filling changes its price at once.
Analytics in four parts: what lower prices cost, booking sites, your Google Hotels listing, and competitors.
Prices are read every week as well as in full every month.
