Home, Goals and Action plan
Home is your hotel's month in charts. The Action plan is every to-do in one list, in the order to do them, and Goals are what you are working towards this quarter.
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Home
Home is your hotel's month in charts, the same charts in the same order for every hotel. At the top, a sentence and a tile for each section say how each part of your hotel stands. Your goals are on Goals and your to-dos on the Action plan.
Then each section opens on its main chart, with the others under it: Revenue management, Reputation, Search, Website, AI, Marketing, Competitors and Demand. Home is for reading: what you do about a figure is done on its own page and on your Action plan.
- Check your competitors in Settings › Competitors: every comparison on Home is against them.
Home reads nothing of its own. Each figure is worked out the way its own page works it out, from the same readings, so a number on Home is the number on its page. Prices on booking sites are read every Monday, and again on Thursday when you have Revenue management; new reviews every week; your website's audit every Tuesday; and the rest at the start of each month (When things are read).
While a new hotel is read for the first time, a panel at the top says what is ready and updates by itself every 20 seconds: prices and Google search in a few minutes, reviews in about 10 minutes, your website in about 15 and AI answers in about 30. Until the first section arrives, the top says "Your first reading is on its way."
There is no month to pick: Home shows what was read most recently. Outreach is not on Home, and nor are its goals: they are on Goals.
- 1
Read the top: the month, the day prices were read, and one sentence on how your sections stand, such as how many are losing you guests or money.
- 2
The tiles give one number for each section, with its verdict, such as "Losing money", "Needs attention" or "Good". Press a tile to jump to its section further down.
- 3
Under "Every section, chart by chart", each section opens on its main chart, with a big figure or a sentence on what it shows beside it, and its other charts under it, each with its title. Point at a chart to see its figures, and point at a competitor to pick it out in every chart.
- 4
Press the link at the top of a section, such as "Open Revenue management", to go to its own page, where you act on it.
- 5
Press "Change your competitors" at the top of Competitors to choose who you are compared with, in Settings.
- 6
At the foot, "Read for you this month" counts everything Home is drawn from.
- prices without tax
- The line over your hotel's name gives the month shown, the day prices were last read, and that every price on Home is before tax.
- The sentence under your hotel's name
- How the sections with a verdict stand: how many are losing you guests or money, how many need attention and how many are good. Competitors has no verdict, so it is not counted.
- "Losing money", "Losing guests", "Losing bookings"
- A section that is costing you, as its own area works it out: the same mark stands beside it in the menu. Money for Revenue management, bookings for Demand, guests for the rest.
- "Needs attention" and "Good"
- A section with something to put right, and one with nothing pressing. A section with no verdict yet shows none.
- Revenue management
- The tile: on how many of the nights ahead a booking site is more than 1% cheaper than your website, out of the nights ahead that were read. When your website had a price on fewer of them, it says so, since a site can only be set against your website on those. When your website's own price could not be read, your usual price a night instead.
- Reputation
- The tile: your rating on Google out of 5 and, where replies were read, how many of your latest Google reviews have one.
- Search
- The tile: your average place on Google Maps across the searches near you, for a guest in another city where that was read, otherwise outside your door. A search that does not show you at all is not averaged in.
- Website
- The tile: your website's health score out of 100, from the weekly audit. Before the audit is read, how many guest questions your website answers clearly.
- AI
- The tile: the share of this month's AI answers that name you. Before any answer is read, how many of the readers AI companies send can open your website.
- Marketing
- The tile: your Instagram followers.
- Competitors
- The tile: your usual price a night, with your website's own in brackets, and where it falls among you and your competitors, cheapest first, with how many are compared. It has no verdict.
- Demand
- The tile: the days to the next busy period, and its name. "Now" when one has begun and none is coming after it. Without either, how much the search rising most is up on the same weeks last year, or the month searches peak.
- Your monthly briefing
- Once AI is switched on for your account: a short page written each month from what was read, with what changed, what is working and the things to do first. It sits under the tiles.
- Every section, chart by chart
- How many charts Home holds. The sections stand in the menu's order, with Competitors before Demand, and a section with nothing read yet is left out. Each opens with its number, its name, its verdict and the link to its page.
- Revenue management's main chart
- The big figure counts the next nights on which a booking site is cheaper than your own website, out of every night read, and says so when your website had a price on fewer of them; beside it, which site is cheaper most often and by how much on average, and your usual price a night (your website's in brackets) against your competitors'. The chart is your website's price each night (the sun-coloured line) against the cheapest booking site's (red where it is below you). Point at a night for both prices.
- Every night, on every booking site
- A square for each night on each booking site: red where the site sells below your website, deeper red for a bigger gap, grey where it is the same, green where it is dearer, and striped where the site had no price that night.
- Your price by day of the week, against competitors
- For each day of the week, your middle price against your usual price, beside the same for your competitors, so you see the days they charge more and you don't.
- Your price inside your competitors' range
- The grey band runs from the cheapest to the dearest competitor each night, with the middle dashed. Your line is your cheapest price each night, on your website or a booking site, as each competitor's is. The big figure is how far above or below that middle you are on a usual night.
- Each hotel's price
- Your website's price beside each competitor's, night by night, without tax. Its title says how many nights; point at a line to pick it out.
- Reputation's main chart
- The big figure is your rating on Google out of 5, with your place among your competitors, such as "2nd of 6", how it compares with the middle of them and how many reviews it comes from. The chart is your rating beside each competitor's, with the middle of your competitors marked.
- Who answers their guests
- How many of your latest Google reviews have a reply, beside the share each competitor answers.
- Your latest Google reviews, by stars
- How many of your latest Google reviews have 5, 4, 3, 2 and 1 stars; the title says how many were read. Before any Google review is read, it counts your latest reviews from every site and its title says "reviews". A score out of 10 is 3 stars or lower at 6 or less, as on every other page. The ones at 3 stars or lower are the ones a guest reads first.
- What guests praise, and what they complain about
- How often each topic is praised (to the right) and complained about (to the left) in your latest reviews.
- What guests say about the food
- Shown when guests talk about food: the share of each place's reviews that praise it, yours among them.
- Search's main chart
- The big figure is your average place on Google Maps across the searches near you, for a guest in another city where that was read, otherwise outside your door, with the other average beside it and how many searches do not show you at all. The chart is your place in each search, at your door and, where it was read, from another city. Under it, on how many searches for your name your website is the first result.
- What decides your place on Google Maps
- Each thing Google weighs, and whether you are behind, level with or ahead of the places shown above you.
- How far from your door guests still see you
- One search, made from four spots at each distance from your door. A distance counts when at least half of them show you among the first 10, Google Maps' first screen.
- Website's main chart
- Your website's health: your score out of 100 and its grade from the weekly audit, how many of the things checked need fixing, and the share that fail in the four parts with the most to fix. Under it, how many guest questions your website answers clearly.
- What each fix is worth to your website's score
- The faults that take the most off your score, each with the points it costs.
- Guest questions your website answers, by type of trip
- For each kind of trip, the guest questions your website answers clearly, weakly or not at all.
- AI's main chart
- The big figure is the share of this month's AI answers that name you, with your place among you and your competitors by how many answers name each, as AI's tile "AI answers that name you" gives it: "joint" when a competitor is named in as many answers, such as "joint 1st of 9", and no place when no answer names you. Beside it, how often the competitor named most is named. The chart is a bar for you and each competitor. Under it, how many guest questions a competitor wins, and the share of answers naming you that send guests to a booking site. Every other place the answers name is in AI's report and under each question.
- By type of trip: you against the hotel AI names most
- For each kind of trip, how often AI assistants name you beside the hotel they name most.
- Your place in the answer, when you are named
- Your usual place in an answer that names you: 1 is named first, and lower down is read less.
- Question by question: who AI names
- The guest questions asked so far this month: whether each answer names you, in what place, and who it names instead. The first 10 are shown, with how many more there are.
- Sites AI assistants take their answers from
- How many times each site is linked in this month's answers, with your website and competitors' own websites marked.
- Where the links go, in answers that name you
- The links in those answers: to your website, to booking sites and to other sites. A guest who follows any but the first books somewhere else.
- Sites AI assistants read that list your competitors, not you
- Up to 6 sites the answers take from that name your competitors and never you. Completing your listing on each is what gets you named.
- Can AI assistants read your website?
- Each reader AI companies send, and whether it can open your website. A reader that is blocked cannot recommend what it cannot read.
- Marketing's main chart
- The big figure is your Instagram followers, with how many your competitors typically have, and the chart your followers beside each competitor's. Under it, how often a typical reel of yours is played against theirs, how many Google ads you run and how many of your competitors advertise.
- How hard each account's posts work
- Likes and comments on a typical post for every 1,000 followers. A small account can work harder than a big one.
- How many times a typical reel is played
- The middle of each account's recent reels.
- Competitors' main chart
- Each competitor beside you on usual price a night, Google rating and Tripadvisor rating, where they were read, with your usual price against the middle of theirs under it. A usual price is the middle of a place's price over the nights ahead: its cheapest each night, wherever it is cheapest, yours as well, with your website's own beside yours.
- Where you stand, measure by measure
- Each measure with every place in order, yours coloured, and your place on it, such as "joint 2nd". The title says how many places are compared.
- Demand's main chart
- The big figure is the days to the next busy period, or "Now" when one has begun and none is coming after it, and the chart the busy periods of the next 200 days on a line. Under it, a search that has risen on the same weeks last year.
- Does your price follow demand?
- Grey is how strong demand is on each of the coming nights, and the line is your price. Where the grey rises and the line does not, you are leaving money.
- Read for you this month
- Everything Home is drawn from, counted: prices read, guest reviews, Google Maps searches, Google results, pages of your website, guest questions, booking pages checked, social accounts, weeks of search demand and AI reader checks. Only those with a count are shown.
- About this data.
- The note at the foot: the data is fetched using AI tools, which can make mistakes, so review and verify a figure before you use it.
Why is a section missing from Home?
A section is drawn once something for it has been read, and a chart whose reading has not been made yet is left out, so a new hotel sees a shorter page that fills in. A section for something your hotel does not have is left out too, as its pages are left out of the menu. Marketing needs Instagram followers read for you and for at least one competitor.
How often does Home change?
Whenever one of its readings is read again: prices on booking sites every Monday, and again on Thursday when you have Revenue management; new reviews every week; your website's audit every Tuesday; and the rest at the start of each month. The line at the top says the day prices were read, and each page says when its own figures were read.
Is my usual price my website's price?
No. Since 23 October 2026 it is the middle of your cheapest price each night, on your website or a booking site, measured as each competitor's is: a competitor's own website price is not read, so its usual price is its cheapest anywhere, and yours is set against it like for like. It is the same figure on every page, from Analytics to the Action plan and Goals, and your website's own usual price is given beside it. Price suggestions works from your website's usual price, since what it suggests is a price for your website.
Can I change what Home shows?
Not its layout: Home is the same charts in the same order for every hotel, so it reads the same way each month. What it compares you with is yours to change: your competitors in Settings › Competitors, and your goals on Goals.
Who sees Home?
Everyone who can open your hotel sees the same Home. Only your group's admins and editors see "Change your competitors".
Goals
What your hotel is working towards by the end of the quarter, one result at a time, area by area in the menu's order. The page opens on the revenue your goals bring once they are reached. Each goal has its number, its date, where it started and how much is left, how much it moves your revenue beside the others, and says "New", "On track", "Behind", "Reached" or "Date passed".
Every goal with room to grow is there from the start of each quarter, worked out from what was read, and in each area the one worth most comes first. Each is the next step up and not the top, such as halving the nights a booking site is cheaper than your website, or all of something within reach, such as replying to every Google review waiting. You change a goal's number or date, remove it, or add a goal of your own.
- Confirm your numbers in Settings › Your numbers, so the revenue at the top is worked out from yours and not from the numbers filled in for you.
Each goal's number comes from its own area: undercut nights, your price against competitors and the nights priced in step with them, your website's ad on Google Hotels and replies to Google reviews move with each week's reading, and your website's health with each Tuesday's audit; Google reviews, your rating, Google Maps, Google search, searches for your name, guest questions, photos, facts, offers, AI answers and the AI readers let in with each month's; busy periods as you tick their steps; Outreach as you mark companies "Partner now"; and a goal of your own when you update it. The revenue at the top is worked out from your numbers in Settings › Your numbers.
A part with nothing read yet has no goal, and neither does one with nothing left to reach, such as no booking site cheaper than your website. Until there are numbers to work from, or while no goal has a plain way to money, the top shows the days to go in place of the revenue.
Outreach goals count the companies you mark as working with you: OneHorizyn can't see a contract signed. A goal of your own moves only when you update it, and is not counted in the revenue at the top. Reaching a goal shows the number and the work moved together; it can't prove one caused the other.
- 1
Read the band at the top: the days this quarter's goals run over, the revenue your goals bring once they are reached, the days to go, and how many goals there are and how many are on track, behind or reached.
- 2
Each card is one goal: its area, its impact ("High impact", "Medium impact" or "Low impact") and how it stands, then its name, its target and date, where it started and how much is left. The bar fills as the number moves. Once the number has been read again, a thin mark on the bar shows where it would be by today.
- 3
Press "Edit" on a goal to change its number or its date, and press "Save". The goal keeps where it started.
- 4
To drop a goal you don't want, press "Edit" and then "Remove this goal". It stays off until the next quarter, unless you open "Add a goal" and press "Put back" beside it: it then starts from where its number is that day. A goal of your own is deleted when you remove it.
- 5
To add a goal of your own, open "Add a goal" and fill in "Your own goal": what it is, its area, what it counts, where it is now, the number to reach and the date. Press "Add this goal". Its number moves only when you say so: press "Edit or update" on its card, change the number now and press "Save".
- 6
Do the work on your Action plan: its to-dos are what move these numbers. Monday's email says how each goal stands.
- This quarter
- The first and last days this quarter's goals run over, the days to go, how many goals there are, and how many are on track, behind, reached or past their date. The line under it shows how much of the quarter has gone.
- More revenue when these goals are reached
- The big figure at the top, with the day it runs to: the revenue your goals bring by then once they are reached, from low to high. It adds up each goal with a plain way to money, worked out from your numbers. "From numbers filled in for you" means your numbers have not been confirmed yet: admins and editors press "Confirm yours" beside it to check them. Your own goals, and goals already reached, are not counted.
- "High impact", "Medium impact", "Low impact"
- On each goal: how much it moves your revenue beside your other goals. High is 12% or more of what they bring together, medium 4% or more, and low the rest, a goal with no money figure among them.
- Important
- On a goal of your own, in place of its impact, with "Its revenue is hard to track yet": OneHorizyn cannot tell what it is worth.
- The big number on a goal
- Its target and what it counts, "by" its date.
- The bar
- How far the number has come, from where the goal started to its target. The thin mark is where it would be by today if it moved evenly.
- "From" and "to go"
- Under the bar: where the goal started, such as "From 6,319", what is left, such as "123 to go", and the days left. On a goal of your own, once you have updated it, the number now in place of where it started.
- New
- Set today, or its number has not been read again since it was set.
- On track
- No more than a quarter of the way behind a straight line from where it started to its target by its date.
- Behind
- More than a quarter of the way behind that line, or gone the wrong way.
- Reached
- At or past its target.
- Date passed
- Its date has gone and it was not reached.
- Cut undercut nights
- The nights ahead on which a booking site sells more than 1% below your website. It starts at half of them, or none when 3 or fewer are left, and is held to the same share when more or fewer nights are read.
- Close your price gap
- Your price level with competitors rated as well as you, from how far below them you are now. Only its date can change.
- Price in step with competitors
- Every night ahead that Price suggestions says to raise, priced in step with your competitors. Only its date can change.
- Win your Google Hotels listing
- The nights read on which your website's own ad shows on your Google Hotels listing: as many as the booking site that advertises there most, or one more than now.
- Grow Google reviews
- Your number of Google reviews, raised by the new reviews the Google Maps page asks you to win each month, for each month to its date.
- Reply to every Google review
- Google reviews waiting for a reply; the big number counts the replies to make. Offered once at least 5 of your latest Google reviews are read.
- Lift your Google rating
- Your Google rating a tenth higher, offered only when the five-star reviews it takes are within reach by its date. Its bar counts reviews gained against those needed, since a rating shows one decimal.
- Reach Google Maps' top three
- The searches near you on which you are in Google Maps' top three, one more than now.
- Reach Google's first page
- The searches for hotels like yours on which your own website is among Google's first 10 results, one more than now.
- Top of Google for your own name
- Every search for your hotel's name with your website above every booking site. Only its date can change.
- Answer guest questions
- The guest questions your website answers clearly, of those its pages should answer: a quarter more of the unanswered ones, and at least 5 while that many are left.
- Raise your website's health
- Your website's health score, 10 points higher, up to 100. Offered while it is under 90.
- Describe every photo
- Every photo on your website with a description. Only its date can change.
- Get every fact right
- Every fact the same on your website and your listings wherever it is checked. Only its date can change.
- Get named by AI assistants
- The guest questions on which an AI assistant names you, one more for each month to its date.
- Open your website to AI assistants
- Every reader AI companies send let into your website and booking pages. Only its date can change.
- Match your competitors' offers
- The kinds of stay your competitors sell an offer for that you have an offer for too, two more than now.
- Offers live for busy periods
- Each of the busier periods in the next two months that has not begun, with its page ticked done in its plan on Demand. Only its date can change, and it is never later than the day before the next of them without its page begins.
- "Sign travel agent networks", "Sign group travel companies", "Sign corporate travel companies", "Sign tour operators abroad"
- Two more companies of each kind marked "Partner now" on Outreach. Each kind is offered while Outreach lists companies of it you are not working with yet.
Where do the goals come from?
At the start of each quarter, the first time Home or Goals is opened, every goal with room to grow is set from what was read, apart from one you removed this quarter. A goal that comes into reach later, such as a busy period read or a booking site now cheaper, joins the next time Home or Goals is opened. An area with nothing read, or nothing left to reach, has none, and a goal whose page your hotel does not have is left out.
How is the revenue at the top worked out?
From your numbers: rooms, usual price, how full you are, the share you sell on your website and on booking sites, and the commission you pay. Each goal with a plain way to money gets a low and a high share of it: cutting undercut nights keeps the commission they cost, a place on Google's first page brings bookings to your website, a better rating carries a higher price. Each counts from today to its date, and the figure at the top adds them up. Closing your price gap and pricing in step with competitors raise the price of the same nights, so where the price gap has a figure the two are counted once. The shares are cautious on purpose. It shows the goals and the money moving together, not that one caused the other.
When does a goal end?
At the end of the quarter, or of the next one when fewer than six weeks of this one are left. Under "Edit" you can choose any day from tomorrow to a year ahead.
Can I set my own number?
Yes, under "Edit", within a range that starts one step beyond where you are now. A goal for all of something (every photo, every fact, each busy period) keeps its number, and only its date changes. A changed goal keeps where it started, except "Lift your Google rating", which counts again from the day you change it. For a number OneHorizyn does not read, add a goal of your own under "Add a goal".
Why are Outreach goals not on Home?
Home leaves Outreach out. Its goals are here on Goals and in Monday's email, and they count the companies you mark "Partner now" on Outreach.
Who can change the goals?
Your group's admins and editors see "Edit", "Add a goal" and, on a goal of your own, "Edit or update". Everyone who can open your hotel sees the goals, on Goals, on Home and in Monday's email.
Action plan
Everything worth doing for your hotel, from every area, in one list. Each to-do is a card that you move from Open to Planned, In progress and Done, numbered by impact for the least effort, so number 1 is the one to do first. Many come with the email, the text or the steps already written.
Under the board: who is doing each to-do and by when, whether the finished ones worked, what changed since last month, and this month's findings with the evidence behind each. A line at the top leads to your Goals.
- Confirm your numbers in Settings › Your numbers, so to-dos show the money at stake a month and not only high, medium or low.
- To send a card's email from your own address, connect your Gmail in Settings › Email sending.
The to-dos are worked out from the latest readings each time the page is opened, so a to-do goes once a new reading no longer finds what it was about. "What changed" compares this month's reading with last month's. "Did it work?" compares the number a to-do should move in the month before it was done with the months 30, 60 and 90 days after.
"No priorities yet" until the first readings of AI answers, your website's pages and your prices arrive; it fills in by itself. "Who is doing it, and by when" says "Nothing is in hand yet", and how to give a to-do to someone, until one is planned or in progress. "Done: did it work?" appears once one is done.
OneHorizyn does nothing for you on its own: it writes the email, the text or the steps, and you send or post them, from the to-do's card or by saying yes when Ask OneHorizyn offers to send an email for you. Nothing is posted for you. An action of your own is listed under "Who is doing it, and by when" but has no card on the board, so it cannot be moved to Done yet. "Did it work?" shows the number and the work moved together; it can't prove one caused the other.
- 1
Start with the four tiles at the top: how many open to-dos are high impact, how many are low effort, the money at stake a month (or, until a to-do has a money figure, how many are time-sensitive), and how many are in hand. Press "High impact", "Low effort" or "Time-sensitive" to show only those.
- 2
Or use the filters over the board: All, High impact, Low effort, Time-sensitive and In hand, each with how many it holds, Mine: the to-dos you have, and the new ones in what you look after, and one for each person with something on the plan.
- 3
Read a card: its number and area, what was found, and "What to do". Open "Why it matters" for the reason, and press the card's title to open the page it comes from.
- 4
Press the button under "What to do" on a card, such as "Email ready to send" or "2 corrections ready to send", to see what is already written for it: an email, a text, a list or steps to tick. Copy it, or send it, then press "I have sent it" ("I have sent them" when there are several emails) or "I have started it", and the card moves to In progress.
- 5
Drag a card to another column, or choose "Move to" under it. Planned and In progress put it in hand, and Done starts the checks of whether it worked. To hand a card to someone, choose them under "Give it to…" on it: it goes to In progress with them, with a day to be done by (3 days for low effort, a week for medium, two weeks for high, and no more than 3 days for a time-sensitive one), which you can change under "Due" on the card. They are emailed about it a few minutes later, with anything else given to them meanwhile. "Remove" takes a card that is not for your hotel off the plan; it is listed under the board, where "Put back" returns it.
- 6
Under "Who is doing it, and by when", choose who has each to-do in hand from your people, and its date, and press "Save". Someone newly chosen is emailed about it. A name typed before your people were listed stays as it was typed.
- 7
Open "Add an action of your own" for something you are doing that is not on the list: what you'll do, the kind of work, the number it should move and which way, the effort, who has it and when it is due. Press "Add it". It is listed under "Who is doing it, and by when"; a date under "Already done on" does not start the checks.
- 8
Check "Done: did it work?" for each finished to-do, checked 30, 60 and 90 days after it was done.
- 9
At the foot, "What changed" lists the unusual moves since last month, and "Findings" this month's findings with the evidence for each. Press one to open it.
- 10
At the very foot, open "How this is calculated" for how the order, the money, "What changed" and "Did it work?" are worked out.
- The number beside Action plan in the menu
- How many to-dos are open: not done and not removed.
- Goals
- The line over the tiles: how your goals for the quarter stand, such as "13 goals, new", and the day they run to. Press "Open your goals" to see them on Goals.
- High impact
- Open to-dos whose impact is high, out of all open ones. Press it to show only those.
- Low effort
- Open to-dos that are quick to do. Press it to show only those.
- Money at stake
- Shown once your numbers are confirmed: the range a month at stake across the open to-dos that have a money figure.
- Time-sensitive
- Shown in place of Money at stake until a to-do has a money figure: to-dos to act on within weeks, such as a busy period coming or prices on the next nights.
- In hand
- To-dos that are planned or in progress, with how many are in progress and how many are done.
- Everything worth doing
- Every open to-do, numbered from 1 by impact for the least effort, in four columns: Open, Planned, In progress and Done, each with how many it holds.
- "High impact", "Medium impact", "Low impact"
- How much a to-do is worth doing, on each card. Until your numbers are confirmed, this is all a card says about its worth.
- "Low effort" and "Time-sensitive"
- On a card: quick to do, and to act on within weeks. A time-sensitive to-do counts 40% more in the order.
- The amount a month on a card
- Once your numbers are confirmed, what a to-do is worth a month where it can be worked out plainly: commission saved when a booking moves to your website, commission lost when a booking site sells for less, or room price you could add when your reviews are stronger than your price.
- "With" a name, and "due" a day
- Who has a to-do in hand, by their name on Team & hotels, and the day it is due, once they are set with "Give it to…" or under "Who is doing it, and by when". Once its day has passed, it says in red how many days late it is, counted as My work counts it, such as "With Priya Sharma, 3 days late, due 10 Oct".
- "For" a name, "who looks after" something
- On an open card in no one's hands: the people responsible for what it is about on Team & hotels. It is for them until someone has it, and it is on their My work.
- removed from the plan
- How many to-dos you removed, listed under the board, each with "Put back".
- Should move
- The number a to-do should move, such as how often AI assistants name you, with its impact and effort. Under "Done: did it work?" it also says whether higher or lower is better.
- Done: did it work?
- How many to-dos are done, how many were checked 30 days after, and how many made a clear difference, typically within how many days.
- "Improved", "No clear change", "Worsened"
- How a done to-do's number moved by its last check, with the move it would have made anyway taken off.
- "Too early" and "No data"
- Not judged yet: no check has fallen due, or the checks so far show no clear move and a later one is still to come; or the number was not read in the months it needs.
- Before, Change, Anyway, Due to the action
- Before is the last full month before the to-do was done. Each check gives the number then, its change, the change in a similar number it did not touch (Anyway), and what is left: the change due to the action.
- What works, by kind of action
- For each kind of work, how many were done, checked and made a difference, and the usual days to an effect. It is reliable after about 8 checked actions.
- What changed
- The unusual or meaningful moves this month against last month, up to 8: a green dot for good news, red for serious, amber for the rest.
- "Costing you money now", "Worth acting on this month", "Good news and context"
- This month's findings in three groups, in the order they matter: problems costing money now, concrete jobs that are not urgent, and what is working.
- Checked on the live sites
- On a finding: it was checked on the booking sites themselves, with the day and the screenshot proof.
- At stake
- On a finding: the money a month it puts at stake, once your numbers are confirmed.
How is the order decided?
Each to-do's impact (high, medium or low) is weighed against its effort, and a time-sensitive one, such as a busy period coming or prices on the next nights, counts 40% more. A to-do with a bigger money figure moves up a little. The numbers on the cards follow that order, and Home's three are the first three.
Why does a to-do say high, medium or low and not an amount?
Money is shown only once your numbers are confirmed in Settings › Your numbers, and only where it can be worked out plainly: commission saved, commission lost to a cheaper booking site, or room price you could add. Every other to-do shows its impact instead.
Does a card move by itself?
No. A card moves when you drag it, choose "Move to", give it to someone with "Give it to…", or press "I have sent it" or "I have started it" in what is ready for it. A new card in something someone looks after stays in Open, marked for them, until it is given to someone. A to-do leaves the list when a new reading no longer finds what it was about, and a busy period's card leaves once every step is ticked.
How does "Did it work?" decide?
It takes the number the to-do should move in the last full month before it was done, and again 30, 60 and 90 days after. Where a similar number the to-do did not touch moved anyway, that move is taken off. "Improved" means the change beat both the usual wobble from month to month and a set minimum (5 points for shares, 2 places for ranks, 0.2 for ratings), and was still at least half that minimum at the last check.
Where do I see how each person is doing?
Each person sees their own on My work, and your group's admins see how many each has in hand, late and done this month on Team & hotels. Ask OneHorizyn's "How did my team do this week?" counts it from your Action plan: each person in your group named under "Who is doing it, and by when", what they marked done this week and since the 1st of the month, what they have in hand and what is late, by how many days, then last week and last month. A to-do given to someone after its due day had passed is late for them only from the day they were given it.
What happens to who has a to-do when I move it back to Open?
Who has it and its due day are cleared: it is no longer anyone's. Planned again later, it has no one and no day until you give them again.
Who gets an email when a to-do is given?
The person it is given to, from OneHorizyn's own address, a few minutes later: one email for everything given to them in those minutes, each to-do with what to do, why, its due day and who gave it, and a link to My work. Nobody is emailed about a to-do they took themselves, or one taken back before the email went. Each person can stop these emails at the foot of My work.
Who can change the Action plan?
Your group's admins and editors move cards, remove them, add their own and say who does each. Viewers see the same plan and cannot change it. Everyone who has signed in gets the top three open or planned to-dos in Monday's email.
Why is "What changed" empty?
It needs two months to compare, so it begins in your second month: until then it says "What changed appears next month, once there are two months to compare." After that it shows only moves too large to be chance, and a quiet month says "Nothing unusual changed this month."
My work
The to-dos that are yours at the hotel you are looking at, from the Action plan: the late ones first, then those due in the next 7 days, then the rest you have in hand. Under them, the new to-dos in what you are responsible for that no one has yet, and what you marked done this month. Every to-do given to you has a day to be done by.
- You need a place on Team & hotels and to have signed in. An admin gives you to-dos with "Give it to…" on the Action plan, and ticks what you are responsible for under your name.
Read from the Action plan each time the page is opened, counted as Ask OneHorizyn's "How did my team do this week?" counts them. A to-do is yours while it is in hand with your name or email on it. It is late once its due day has passed, or a busy period's step has passed without a tick, and late for you only from the day it was given to you. Days are your hotel's own.
"Nothing is yours today" until a to-do is given to you, or is new in something you look after.
Only the to-dos of the hotel you are looking at, and of the features in its plan. A viewer can be given to-dos but cannot take one or move a card: an admin or an editor does that.
- 1
Open My work from the menu, under Action plan.
- 2
Read the four tiles: how many to-dos you have in hand, how many are late and by how long the longest, how many are due this week, and how many you did this month.
- 3
Under "Late", "Due this week" and "In hand", each to-do has its area, what to do and when it is due. Press "Open where it's done" to go to the page for it, or "See it on the Action plan" for its card.
- 4
Under "New in what you look after", press "Take it" to make a to-do yours: it goes In progress on the Action plan with your name on it and a day to do it by.
- 5
At the foot, under "Emails", press "Stop these emails" if you don't want an email when a to-do becomes yours, or "Email me again" to have them back.
- In hand
- Your to-dos that are planned or in progress.
- Late
- Those past their due day, or with a busy period's step past its day, with how many days the longest is late.
- Due this week
- Those due in the next 7 days, from today at your hotel.
- Done this month
- What you marked done since the 1st of the month, with the latest day.
- In no one's hands yet
- Under "New in what you look after": a new to-do in something you are responsible for, which no one has yet.
Why is a to-do I typed my name on not here?
A name typed under "Who is doing it, and by when" is yours only when it is clearly you: your email, or a name only you match. Choose yourself from the list there, or press "Take it", and it is listed here.
Can I hand a to-do on?
Yes, if you are an admin or an editor: choose someone else under "Give it to…" on its card on the Action plan. It leaves your list, and they are emailed about it.
Why does it say I'm not one of the hotel's people?
My work lists the to-dos of the people on Team & hotels. OneHorizyn's own team, and anyone not on the hotel's team, see the whole plan on the Action plan instead.
All hotels
Every hotel you can open, by name, under its group's name. Press a name to open that hotel's Home. When you can open more than one hotel, OneHorizyn opens here until you pick one.
- A group's admins give each person the hotels they can open, in Team & hotels.
It lists names only: each hotel's figures are on its own Home. The demo hotel is not in the list.
- 1
Open "All hotels" from the account menu (the square with your initial at the foot of the menu), or from the foot of the list that opens from your hotel's name. It is there when you can open more than one hotel.
- 2
Press a hotel's name to open its Home. A hotel that is locked opens on its Billing page.
- 3
To move between hotels without coming back here, press your hotel's name at the top of the menu and pick another. You stay on the same page, so one page can be compared hotel by hotel.
- The line under "All hotels"
- How many hotels you can open, and in how many groups when there are more than one.
- Not in a group
- Hotels that belong to no group, listed together after the groups.
Why does OneHorizyn open on All hotels?
When you can open more than one hotel, Home sends you here first. Once you open a hotel, Home shows that hotel until you close your browser.
A hotel is missing from the list. Why?
The list shows only the hotels you have been given. Ask an admin of your group to give you that hotel in Team & hotels.
Can I see every hotel's figures side by side?
Not here: All hotels lists names only. Open a page, then switch hotel from its name at the top of the menu: you stay on the same page, so it can be compared hotel by hotel.
What changed
Home gives your usual price like for like with your competitors': your cheapest each night, on your website or a booking site, with your website's own beside it. Revenue management's count of cheaper nights is out of every night read, and says so when your website had a price on fewer.
AI's chart on Home is you and your competitors, with your place among them as AI's Analytics tile gives it, "joint" when a competitor is named in as many answers.
Action plan: the card to test a higher price names a busy period only when it is still to come and competitors charge more than their usual on its nights. Otherwise it says your busiest nights.
Home counts only the nights still ahead, and gives one usual price, your own website's, in its Revenue management and Competitors sections alike.
Action plan: a to-do past its day says on its card how many days late it is, in red, as My work does, and each card sits in the column of where its to-do stands. "Who is doing it, and by when" is always there, and says how to give a to-do to someone while nothing is in hand.
Home's "Your latest Google reviews, by stars" counts only your Google reviews, and a score of 6.1 to 6.9 out of 10 as 4 stars, as every other page does.
Action plan: "Give it to…" on each card hands it to one of your people, who is emailed about it, and "Mine" shows your own. A new card in an area someone looks after is marked for them.
Every to-do given to someone has a day to be done by, suggested by its effort and changed under "Due" on its card, and the Action plan has a filter for each person.
My work lists the to-dos that are yours, late first, and the new ones in what you look after, to take.
Ask OneHorizyn's "How did my team do this week?" says how each person named on your Action plan is doing with their to-dos. A card moved back to Open is no longer anyone's: who has it and its due day are cleared.
Home no longer shows your goals or the three to-dos costing you most: your goals are on Goals, and every to-do on the Action plan.
In the Day look, each part of Home opens on a white card like the rest of the page, and so does each goal on Goals. Night keeps them dark. The figures that show when you point at a chart are now on a card in the look's own colours: white in Day, dark in Night.
Goals opens on the revenue your goals bring once they are reached, and comes before the Action plan in the menu. Every goal with room to grow is there from the start of the quarter, the one worth most first in each area, and you can add goals of your own.
A to-do about the sites AI assistants read, and a change about a competitor AI names more often, now open on AI's What to fix page.
What changed shows a move in how often AI assistants name you, or a competitor, only when it is bigger than asking the same questions again would give.
Home leaves out the section of anything your hotel does not have, as the menu leaves out its pages.
Home is tighter and opens faster: Revenue management's finding on one line, your average place on Google Maps, competitors on price and ratings, Demand on the busy periods coming, and no Outreach.
Goals are there from the start of each quarter, one for each area in the menu's order, and editing a goal keeps where it started.
Home's price chart gives both prices for any night you point at.
Goals is its own page: each goal with its numbers, a track and its first step.
Each busy period and each place that brings guests is a card on the Action plan, with its steps to tick inside it.
Your goals, the next level and the date to reach it, are on the Action plan, on Home and in Monday's email.
