Set up your hotel
What to check once your hotel is added, and where each thing is set. Most of it is filled in for you: check it and save it as yours.
OneHorizyn docs. Checked against the app on .
Settings
Settings is one page in eight parts, listed down its side: Your hotel, Your numbers, Rooms and prices, Booking sites, Competitors, Restaurants, Email sending and Google reviews. Most parts are filled in from what was read about your hotel and say where that came from. Once you save a part it is yours, and every page follows it.
- Settings is open to your group's admins and editors. Anyone else is sent to Home: ask an admin on Team & hotels to change something, or to make you an editor.
Settings has no reading of its own. It is filled in from your hotel's readings: the description from your website and Google listing, the rooms from your own website's prices on Google Hotels, the booking sites from the latest price reading, and each competitor's ratings from its latest Google and Tripadvisor reviews.
Most parts start from what was read about your hotel. Where nothing could be read, Rooms and prices starts with three empty rows, Your numbers leaves the rooms and average rate boxes empty, and Restaurants asks you to name each one. Email sending and Google reviews start as "No mailbox connected" and "Google not connected".
- 1
Open Settings from the cog at the foot of the menu, beside the book that opens these docs.
- 2
Go down the parts listed down the side, in order. The part you are reading is marked as you scroll.
- 3
Read the note at the top of a part, where there is one: it says where what is there came from. Rooms and prices also says the day it was read and over how many nights. What was read is not your word until you save it.
- 4
Change what is wrong and press the part's own button. It is live only when there is something to save, and once saved it says so in green.
- 5
Each part saves only itself, so save one before you go on to the next.
- Save as yours
- The button of a part still as it was filled in for you; once the part is yours it says "Save". Your numbers says "These are right: save them", then "Save these numbers".
- Filled in for you: save it to make it yours.
- Beside the button of a part nobody has saved yet: saving it as it is makes it yours. Rooms and prices and Your numbers say the same in their own words.
- No changes to save.
- Beside a button that is not live: nothing differs from what is kept.
- You have changes that aren't saved yet.
- Something in the part differs from what is kept. Leaving the page loses it.
- Saved.
- In green, with what now follows the part, such as "Saved. Price suggestions now follow this list." It stays until the next change.
- Not saved.
- The save was refused. Reload the page and try again; if it keeps happening, tell your account manager.
Why can't I see Settings?
The cog is shown only to your group's admins and editors, and a viewer who opens the address is sent to Home. Your role is on Team & hotels.
Does saving one part save the others?
No. Each part has its own button and saves only itself.
When do the other pages follow a change?
As soon as it is saved: the pages are drawn again with it. A competitor you add is read on its own, usually within the hour, and a restaurant you name is read with next month's reading.
Who sees what I change?
Everyone who can open your hotel sees the pages that follow it. Only admins and editors can change it, and the next person to open Settings sees what you saved.
What can't I change here?
Your hotel's currency, its guest questions and its Google searches. Ask the person at OneHorizyn who looks after your account.
Your hotel
What your hotel is and what it has, in a few words: a description of two or three sentences, and the facilities and services a guest would look for. OneHorizyn uses them whenever it writes for you: emails to companies, posts and articles, the details it suggests for your website, and the answers of Ask OneHorizyn.
What you confirmed at set-up is kept as yours: the part opens with no note, and its button says "Save". A hotel with no description saved has one written for you by AI from your website and what is known of your hotel, or else a plain start. The note above it says which, with the day of the AI's draft.
- 1
Read the description filled in for you and put it in your own words: what kind of place it is, where it is and what it offers.
- 2
Under "What you have", take off anything you do not have with its ×. Type anything missing and press Enter after each one.
- 3
Press "Save as yours", or "Save" once the part is yours.
- 4
Your rooms are not changed here: add or take one off under Rooms and prices, and the rooms your description names follow that list.
- The note above the description
- Where it came from: "Written for you on" a day, "Read from your website and Google listing when your hotel was set up", or "A start, from what we know of your hotel". It goes once you save it as yours.
- Description
- Up to 800 characters. Two or three sentences are enough.
- What you have
- Up to 60 facilities and services, each a tag.
- Saved. This is now your hotel's description.
- What the part says once saved.
Where is this used?
In what OneHorizyn writes for you: emails to companies on Outreach, posts and articles, the details it suggests for your website, and Ask OneHorizyn's answers about your hotel.
Why does it say it was written for me?
Your hotel's description was never saved as yours, so it was written for you from your website and what is known of your hotel. Saving makes it your own word, and the note goes.
Can I clear it?
Empty the description, take off every tag and save: your own words are taken away, and the part is filled in for you again.
Your numbers
The six numbers behind every money figure: the rooms you sell, your average rate a night over the last 12 months before tax, your occupancy, the share of nights sold on your website and on booking sites, and the commission booking sites charge. "Everywhere else" (phone, walk-ins, travel agents) is what is left.
They are in your hotel's own money, set from its country. Until you save them, every money figure says it uses numbers filled in for you, and the Action plan shows how big each thing is, not what it is worth.
Until you save, each box is filled in for you and says from where: what set-up filled in, from what was found about your hotel or what was set for it when it was added, or what you typed there without ticking the box; for the average rate, the middle of your own website's price over the nights of the latest reading, once at least 5 nights were read; and for the rest, usual figures (75% occupancy, 10% of nights on your website, 55% on booking sites, 25% commission). The rooms box is never guessed: it is empty unless it was filled in at set-up.
Until you save them, every money figure says it uses numbers filled in for you.
- 1
Under "Your hotel", check the rooms you sell, your average rate a night over the last 12 months before tax, and your occupancy over the same 12 months.
- 2
Under "Where your nights are sold", put the share sold on your website and on booking sites. "Everywhere else" is worked out from them, and the bar under them shows the split.
- 3
Under "What booking sites cost you", put the average commission they charge you.
- 4
Watch the two figures at the top as you type. If room nights or room revenue a month look wrong, one of the numbers is wrong.
- 5
Press "These are right: save them". From then on the button says "Save these numbers", and every money figure follows what you saved.
- 6
Change them and save again when your year changes.
- room nights a month
- Rooms times occupancy times 30.4, the days in an average month, worked out as you type.
- room revenue a month
- Room nights a month times your average rate.
- Rooms
- The rooms you sell. A hostel counts what it sells by the night: beds or rooms.
- Average rate
- Your average price a night over the last 12 months, before tax.
- Occupancy
- The share of your rooms sold over the last 12 months.
- On your website
- The share of nights sold on your own website: the dark part of the bar.
- On booking sites
- The share of nights sold on booking sites: the grey part of the bar.
- Everywhere else
- What is left: 100% less the two above. It says "None" when they come to more than 100%.
- Commission
- What booking sites charge you, on average across them.
- Check your numbers
- The part's title until you have saved them; afterwards "Your numbers".
Why do money figures say they use numbers filled in for me?
Because you have not saved your own yet. Save them here and every money figure is worked from your real figures.
Why won't it save?
Your website and booking sites together can be 100% of your nights at the most: the part says so in red and holds the button back. Every box needs a figure: rooms from 1 to 5,000, occupancy up to 100% and commission up to 50%.
What money are these in?
Your hotel's own, set from its country and named above the boxes. Tell your account manager if it is not right.
Which pages use them?
Every page with a money figure: what a cheaper booking site costs you, the commission you would save when guests book direct, and what each thing on the Action plan is worth.
Rooms and prices
Your rooms, each with the lowest and the highest price a night you would take for it. Every suggestion on Price suggestions stays between the lowest and the highest of your cheapest room, and a night's price is named as the room it falls in when Google does not name the room. This list is the one place a room is added or taken off.
Filled in from your own website as Google Hotels lists it, room by room, over the nights of the latest price reading. Where Google names no room, from your own booking page as the weekly screenshots read it; and for a place whose website gives no price by room, the names a booking site lists: the cheapest with your own website's price, the others with none. Prices are without tax where your country's prices carry it.
With nothing read and nothing saved, the part starts with three empty rows.
- 1
Read the note at the top, when there is one: it says where the rooms were read from, on which day and over how many nights.
- 2
Check each room's name, its "Lowest a night" and its "Highest a night". Put in the most you would charge on a busy night, which is usually above anything your website showed.
- 3
Press "Add a room" for one that is missing, or the × beside a room to take it off.
- 4
Read the box above the button, "Before you save" or "What saving changes": above all, which room every price suggestion will be held to.
- 5
Press "Save as yours". Afterwards the button says "Save".
- Lowest a night
- The least you would take for the room on a quiet night.
- Highest a night
- The most you would charge for it on a busy night. A room with one price is sold at that price every night.
- Your cheapest
- Under your cheapest room: every price suggestion stays between its lowest and its highest.
- Needs a price to be kept.
- A room with a name and no price. It is not kept when you save. "Give it a name, or it won't be kept." is the same for a price with no name.
- Already on the list: only the first is kept.
- Two rooms with the same name.
- The lowest is above the highest: they'll be swapped.
- The two prices were typed the wrong way round.
- As read from your own website
- Under a list you have saved: the rooms and prices as last read, as a help.
Why does a room have no price?
Its name was read, but no price for it on your own website. Booking sites' prices are not yours, so the price is left for you. A room with no price is not kept.
Which room do price suggestions follow?
Your cheapest: the room whose lowest price is the lowest. The line under it says so.
What if I take every room off?
Price suggestions are then no longer held to a lowest or a highest price. The box above the button says so before you save.
Are the prices with or without tax?
Without tax where your country's prices carry it, like every other price in OneHorizyn. The line under the part's title says so when it applies.
Booking sites
The booking sites you have a contract with, in the order of how much each sells you, and a line among them. When a site above the line is cheaper than your website, your suggested price matches it. A site below the line is named when it is cheaper, and never followed. Sites you do not sell through go under "No contract".
The sites come from your latest price reading: the six usual ones first (Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia and Cleartrip), then any other site that had a price for you. Until you save, those six count as on contract and none is above the line, so none is matched.
Before your first price reading, each site says "No price at the latest reading".
- 1
Drag each site into the order of how much it sells you, the most first. On a phone, or from the keyboard, use the arrows beside it.
- 2
Drag the line, "Your price follows the sites above this line", so that the sites that sell you a lot sit above it.
- 3
Press the × beside a site you have no contract with: it moves under "No contract". Press "Add" there to bring one back.
- 4
Press "Save".
- The number beside a site
- Its place in your order, from the one that sells you the most.
- Priced on 84 of 90 nights
- How many of the nights read the site had a price for you at the latest price reading. "No price at the latest reading" when it had none.
- Your price follows the sites above this line
- The line. A site above it is matched when it is cheaper; "Below it: named when cheaper, never followed."
- No site is above the line yet
- None is followed: a suggestion follows how busy the night is and what your competitors charge, and names a site that is cheaper. Drag the sites that sell you the most above the line.
- No contract
- Sites you do not sell through, each with the nights it was priced on, or "no price".
- Matching stops at
- Your commission from Your numbers, between 5% and 30%: a site cheaper than you by more than that is discounting out of its own pocket, and is not matched.
Why are sites I don't use listed?
Until you save, the six usual sites count as on contract. Press the × beside each one you do not sell through.
What does the line change?
Only the sites above it set your suggested price on Price suggestions. One that sells you little should not set your price, so it sits below, where it is named when cheaper.
What if I put no site on contract?
The usual top booking sites are used, and the part says so in amber.
Why is a much cheaper site not matched?
Matching stops at the commission you pay, said under the list.
Competitors
The hotels every comparison is made against: prices, rankings on Google Hotels, reviews, AI answers, Google, social media, ads and offers. Each is shown with its photo, its class, its rating on Google and Tripadvisor, and links to check it yourself. You keep at least 2; the most you can have is said under the list.
Each rating is the competitor's latest Google or Tripadvisor reading, out of 5. Suggestions are the hotels near you a guest would weigh you against: the same class, a price within reach, well reviewed. They are asked of Google at most once a month and kept. A hostel's competitors are hostels.
- 1
Check each competitor: its photo, its class, its ratings, and the links to its website, Google Maps, Google reviews and Tripadvisor.
- 2
Press "Take off" beside one guests do not weigh you against, and confirm. It leaves every comparison at once.
- 3
Press "Add a competitor". Under "Suggested near you", press "Add" beside a hotel guests compare you with.
- 4
Or type its name under "Or search by name", press "Search", then "Add" beside it.
- 5
A competitor you add is read on its own, usually within the hour: its listing, its prices for the 90 nights ahead, its reviews, its website and its offers. The rest takes it in at the next weekly and monthly readings.
- 6
One taken off is listed under "Taken off recently" for 30 days. Press "Put back" to bring it back with everything read about it.
- 4-star
- The competitor's class, as Google lists it.
- 4.5 Google, 1,234 reviews
- Its rating out of 5 at its latest Google reading, with how many reviews it has. Tripadvisor's is beside it when it has one.
- You compare with 5 hotels. You can have up to 8.
- How many you have, and the most there can be. At the most, the part says "That's the most there can be. Take one off to add another."
- Suggested near you
- Hotels to add, each with why: its class, how far it is, its price and its Google rating.
- Taken off recently
- Each with the day it is kept until, then deleted with everything read about it.
- Keep at least 2 to compare with.
- Shown when you have 2: "Take off" waits until you add another.
How many competitors can I have?
At least 2. The most is said under the list: 8 for a hotel with prices on booking sites, 5 for one without, and more where that was agreed with us.
How soon does a new competitor show?
Usually within the hour, on the pages that compare prices, reviews and offers. The other pages take it in at their next weekly or monthly reading.
What happens to one I take off?
It leaves every comparison at once. What was read about it is kept for 30 days, so it can be put back; then it is deleted.
Why can't I add a hotel I know?
Only a hotel shown in a suggestion or a search can be added, so search for it by name. You can add 5 a day and search 30 times a day. A hostel can only add hostels.
Why does a competitor have no rating?
Its reviews have not been read yet, or its listing has none. Ratings appear after its first reading.
Restaurants
The restaurants of your own that guests from outside can eat at, up to four, by name. Each is read as a business of its own on Restaurant: its listing, its rating and what guests say. They are filled in from your website when it gives a restaurant a page of its own.
With none named or found, the part asks you to name each restaurant guests from outside can eat at.
- 1
Check the names. Take one off with its ×, or type a name and press Enter.
- 2
Press "Save as yours" for names found on your website, or "Save" for your own.
- 3
If you have none, take them all off and save: Restaurant leaves your menu.
- Found on your website: save them to confirm.
- The names were read from your website and are not yet your word.
- Saved. The Restaurant page reads reviews for these.
- What the part says once saved.
Why is there no Restaurant page in my menu?
It is there for a hotel with a restaurant named here or found on its website, and with reviews among its features.
When is a new name read?
With your monthly reading, at the start of next month.
How many can I name?
Four.
Email sending
Send the emails OneHorizyn writes for you from your own mailbox, with one press, signed by your own person: to companies on Outreach, and to booking sites from Emails, with their screenshots attached. Answers come back to your mailbox.
Ask OneHorizyn sends from it too, one email at a time, when you say yes: an email a to-do has written, to the address saved for whoever it is for, or the next email to a company on Outreach, each shown in full before you press "Yes, send it". "Connect your Gmail" in the chat starts the same sign-in with Google as here, and brings you back to the chat. Only your hotel's own admins and editors can send from it or connect it there, and OneHorizyn's team never sends from it there.
"Recent emails" lists the last 50 sent: when, to whom, what each was about (such as "Booking site: Booking.com" or "Action plan: your web team") and who sent it. "Open in Gmail" opens one, and "Export" gives every one as a spreadsheet.
Each person can connect their own Gmail as well, under "Your own Gmail": the emails they send from Outreach then go from it, signed with their name and job on Team & hotels, as a banquet or MICE sales manager writes to their own companies. Everything else still goes from the hotel's mailbox.
Gmail only: one mailbox a hotel, and one of their own for each person. 40 emails a day from the hotel's mailbox, counting those sent from people's own, and 40 from each person's own; 10 at most from Ask OneHorizyn. Without it, every email can still be copied, or opened in your own email to send yourself. The words of an email sent are kept in your Gmail's Sent folder, not in OneHorizyn.
- 1
Press "Connect Gmail" and sign in with the one address your hotel writes to companies and booking sites from, such as sales@ or reservations@.
- 2
Under "Who signs your emails", fill in the name, role and phone number to sign with, and press "Save". Beside them, "How your emails will end" shows the end of an email as you type, and "Saved" shows once it is kept.
- 3
From then on an email has a "Send from" button with your address on it. Press it, check who it goes to, and press "Send now".
- 4
In Ask OneHorizyn, when an answer offers to send an email, read it on the offer and press "Yes, send it". A to-do's email then moves the to-do to In progress on your Action plan, and a company's marks it Contacted on Outreach.
- 5
To send your own emails on Outreach from your own Gmail, press "Connect your own Gmail" under "Your own Gmail" and sign in with it. "Disconnect yours" takes it off again. Ask OneHorizyn still sends from the hotel's mailbox.
- Connected
- Beside your address: the mailbox can send. "Connect again" when Google has stopped the connection: press it to sign in again.
- Gmail, connected on (a day) by (a person). 3 of 40 sent today.
- Who connected it and when, and how many of the day's 40 emails have gone.
- No mailbox connected
- Emails can still be copied, or opened in your own email to send yourself.
- Your own Gmail
- Your own mailbox, once you connect it: the address, when it was connected, and how many of its 40 emails a day have gone. Only you see yours, and only you connect or disconnect it.
Can OneHorizyn read my inbox?
No. It can only send the emails you press Send on, or say yes to in Ask OneHorizyn, one at a time and no more than 40 a day.
Can Ask OneHorizyn send an email on its own?
No. It sends one email when you say yes to it, after showing you the whole of it: who it goes to and from, its subject, every word and the screenshots attached. Once sent it cannot be unsent. It goes only to an address saved for whoever it is for, or the address a company publishes, never to one typed into the chat, and no more than 10 a day go from it for your hotel.
Where do answers go?
To your own mailbox, and what you send is in its Sent folder.
Can I use Outlook or Zoho Mail?
Not yet: they are next. Until then, copy an email or open it in your own email to send it.
Why does it say Coming soon?
Sending from your own mailbox is being switched on for your account.
Why does Google say access is blocked?
While OneHorizyn's sign-in with Google is being tested, only the addresses on its list can connect. Ask OneHorizyn to add yours, then press "Connect Gmail" again. When you come back from Google without connecting, it says so, since a press of Cancel and an address not on the list look the same to OneHorizyn.
Google reviews
Post the replies drafted on Reply straight to your Google listing, with one press, instead of copying them into Google.
Posting to Google from OneHorizyn waits on Google's approval. Until then this part says Coming soon, and replies are copied into Google by hand from Reply.
- 1
Press "Connect Google" and sign in with the Google account that manages your hotel's Google listing.
- 2
If that account manages several listings, choose your hotel's under "Which listing is your hotel's?" and press "Use this listing".
- 3
The part then shows your listing with "Connected", and "Disconnect" beside it. On Reply, a drafted reply has a "Post to Google" button.
- Connected
- Replies can be posted to this listing. "Connect again" when Google has stopped the connection.
- Through (an address), connected on (a day)
- The Google account it posts through, and who connected it and when.
- Google not connected
- Replies are copied into Google by hand from Reply.
Will OneHorizyn reply on its own?
No. It posts only the replies you press "Post to Google" on, one at a time, to the review you are looking at. A review that already has a reply on Google is left as it is.
Which Google account do I connect?
The one that manages your hotel's Google listing, as in Google Business Profile.
Why does it say Coming soon?
Posting to Google from OneHorizyn waits on Google's approval. Until then, replies are copied into Google by hand from Reply.
Team & hotels
Who is on your team, what each person does and can do, and the hotels in the group. Anyone in the group can open it. Only the group's admins add and remove people, give them a way in, change roles, rename the group and add hotels.
A group with only you in it lists you alone, as Admin and Active.
Every group keeps at least one admin. Someone who is not an admin can only leave.
- 1
Open Team & hotels from the account menu: the square with your initial at the foot of the menu.
- 2
Read the four tiles at the top: your group, how many people and hotels it has of the most it can have, and your own role.
- 3
To add someone, under "Add someone" type their name and email address, choose one of the usual jobs or type your own, such as Guest relations, choose "Viewer", "Editor" or "Admin", tick what they are responsible for, and in a group of several hotels choose which they can see. One of the usual jobs ticks what it usually looks after: Front office ticks Reviews and reputation, Revenue manager and Reservations Prices and booking sites, Sales Travel agents and companies and Busy periods and events, Banquet and wedding sales Weddings, Corporate and MICE sales Conferences and MICE and Travel agents and companies, Marketing Social, ads and offers. Then choose how they get in, and press "Add person".
- 4
"Email them an invite" emails them a link to sign in with that address: they get a code by email, then set their own password. "Make a password to share" makes their account with a password, shown once under the form: press "Copy the message", or "Share" on a phone, and send it to them yourself, on WhatsApp say. The first time they sign in with it, they choose their own password before anything else opens. Until they first sign in, their status says "Invited".
- 5
To change someone's role, pick another in their row: it is saved at once. In a group of several hotels, press "Change" under their hotels to give them all or only some. "Edit name, job and responsibilities" under a name changes those, for an admin; anyone can change their own name and job with "Edit name and job".
- 6
"Send the invite again" emails someone who has not signed in yet. "Make a new password" gives a new one to someone whose password your group made, when they have lost it: their old one stops working. "Remove" takes someone out of the group, "Cancel invite" takes back an invitation, and "Leave" on your own row takes you out.
- 7
Under "Hotels in this group", press "+ Add a hotel to" and your group's name to add another hotel.
- 8
Rename the group under "Group name" and press "Save".
- 9
"Who is responsible for what" lists, for the hotel you are looking at, who looks after Prices and booking sites, Reviews and reputation, Google and Maps, Website, AI search, Social, ads and offers, Busy periods and events, Travel agents and companies, Weddings, and Conferences and MICE. Several people can share one. A new to-do in one of them is for its people until someone has it: it is marked with their names on the Action plan, listed on their My work, and they are emailed about it the next morning. An admin changes what someone looks after with "Edit name, job and responsibilities" under their name.
- 10
Whoever looks after Weddings, or Conferences and MICE, is named at the top of that page on Outreach, and is given "Answer (the company)'s reply" on their My work, due the next day, when someone marks that a company there replied.
- 11
Admins also see "Work here" in each person's row: how many to-dos they have in hand at this hotel, how many are late, and how many they did this month.
- 12
Where your hotel has Ask OneHorizyn, admins see "Ask this month" too: how many questions each person typed this month at this hotel. Type a number and press "Save" to cap their share of the hotel's typed questions, or leave it empty for no cap. The line under the list says how many of the hotel's month are used and left.
- Group
- Your group's name, and the day it was made.
- People
- How many people are in the group of the most it can have, and how many are invited and not signed in yet. Red when it is full.
- Hotels
- How many hotels are in the group of the most it can have, and how many more can be added, or "limit reached".
- Your role
- Admin, Editor or Viewer, and whether you can manage the group.
- Person
- Their name, with their email and job under it. Someone with no name typed is shown by their email.
- Status
- "Invited" until the person first signs in, then "Active". "with a password" under it when your group made them a password to share.
- Hotels (in the people list)
- "All", or the hotels the person is given. Admins always see all.
- Viewing
- Beside the hotel you are looking at now.
- Work here
- For admins: each person's to-dos at the hotel you are looking at, in hand, late and done this month, counted as My work counts them.
- Ask this month
- For admins: the questions each person typed to Ask OneHorizyn this month at the hotel you are looking at, and their cap when they have one.
- Looks after
- Under a person's name: what they are responsible for.
- Who is responsible for what
- For the hotel you are looking at: the people who look after each part of the Action plan, or "No one yet". Only people who have signed in are listed.
Does the person I add get an email?
With "Email them an invite", yes: it says who added them, to which group, and links to the sign-in page. With "Make a password to share", no: you send them the password yourself. If an email could not be sent, the page says so and where they sign in.
Is it safe to send a password on WhatsApp?
It works once: the first time they sign in with it, they must choose their own, which nobody else knows. We show the password only once and don't keep it. If it reaches the wrong person, press "Make a new password" and the old one stops working, or remove them from the group.
Why can't I make a password for someone?
A password is made only for an email with no OneHorizyn account yet. Someone who already has one, in another hotel's group say, keeps their own way in: we email them the invite instead. "Make a new password" is there only for someone your group made a password for and who is in no other group. Anyone can always sign in with an emailed code instead.
What can each role do?
An admin can do everything, including people and hotels. An editor sees the hotels they are given and changes records, such as Settings and the Action plan. A viewer sees them and changes nothing. The "Roles" card says the same.
How many people and hotels can a group have?
10 people and 5 hotels to begin with. The tiles say how many are used: ask us to raise either.
Why can't I change anything here?
Only the group's admins can. Your role is in the last tile; ask an admin to change it.
Can a group be left with no admin?
No. To step down or leave as the last admin, make someone else an admin first.
What changed
Your numbers: a hotel whose average rate, commission and shares were found or set when it was added starts from those, not from the usual figures, and Revenue impact uses them too.
Email sending: each person can connect their own Gmail, and the emails they send from Outreach go from it, signed with their name and job.
Team & hotels: Weddings, and Conferences and MICE, each have their own people, with the usual jobs Banquet and wedding sales, and Corporate and MICE sales.
Team & hotels: type a job of your own for anyone, such as Guest relations or Front desk lead, or choose one of the usual ones.
Team & hotels: see how many questions each person typed to Ask OneHorizyn this month, and cap anyone's share of the hotel's 1,500.
Team & hotels: tick what each person is responsible for when you add them, such as reviews, booking sites or travel agents, and see what each person has in hand, late and done this month.
Team & hotels: add someone with their name and job, and either email them an invite or make a password to share, which they change the first time they sign in.
Email sending: Ask OneHorizyn sends a to-do's email or a company's on Outreach from your Gmail when you say yes to it, up to 10 a day, and "Connect your Gmail" in the chat connects it and brings you back. Recent emails calls an email to your web team or whoever runs your ads by whom it went to, not a booking site.
Email sending lists the emails sent from OneHorizyn, each to open in Gmail, and exports them all as a spreadsheet.
Who signs your emails: see how your emails will end as you type, and "Saved" once you save.
Competitors: the most you can keep is said under the list, 8 for a hotel with prices on booking sites and 5 for one without.
Email sending: send OneHorizyn's emails from your own Gmail, signed by your own person.
Google reviews: connect your Google listing to post a drafted reply with one press.
Add your own competitors, up to ten. One you take off can be put back for a month.
Settings is filled in for you and laid out in parts, each saved on its own.
