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Outreach

The companies that could send you guests beyond the booking sites, and the email to each, written from what is known about your hotel. Six pages, one for each kind of company, worked the same way, and a calendar of the wedding and MICE enquiries.

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How Outreach works

Outreach has six pages, one for each kind of company that could send you guests: Travel agents, Groups, Weddings, MICE, Corporate and International. Each lists the companies of its kind that suit your hotel, found on the web for you or kept on a list of large companies, and moves each one through four stages: "To contact", "Contacted", "Replied" and "Partners".

Beside the list is the company you picked, with the address it publishes and the email to it, already written from what OneHorizyn has read about your hotel. You change the email and send it yourself, from your own Gmail or your own email program: nothing is sent without you.

Under "Emails sent", a company shows each email sent to it from your Gmail, with the day, who sent it and "Open in Gmail".

Ask OneHorizyn can send these emails for you, one company at a time: ask it "Which companies should we email this week?" or type "email the travel agents". It shows the email this page would send that company next (the introduction, the busy-period email when you ask for it, or the follow-up once it is due) in full, and sends it from your Gmail only when you say yes. The company is then marked Contacted here, and "See it on Outreach" opens this page on it. It never sends "Offer a rate" or an email with a gap to fill, nor to a company that has replied, works with you or is not for you.

How Outreach works in OneHorizyn
Set up first
  • To send from inside OneHorizyn, connect your Gmail in Settings › Email sending, and name the person who signs your emails there. Without it, each email opens in your own email program instead.
  • Your description and what you have, saved in Settings › Your hotel: after saying who you are, the emails give the first sentence of your description (when it is 220 characters or fewer), then up to four of the good things under the Playbook's "What your emails lead with".
  • Your restaurant, in Settings › Restaurants: one rated 4.3 of 5 or more on Google, across 20 or more reviews, is named in the emails.
Where it comes from

Nothing here is read on a timetable. Companies are looked for only when someone presses the Find button at the top of a page, one kind at a time: OneHorizyn searches the web in and around your town, in the cities your guests come from (from where your reviewers live), and among companies selling trips to your region. Each company must have its own website, and its address is kept only when OneHorizyn opens the page it was found on, or the company's home page, and finds it written there. The large companies are a list the OneHorizyn team keeps, each looked up on its own website. MICE also lists the organisers of the events coming to your town, found by the search for Busy periods. The emails are written again each time you open a page, from your latest reviews, prices and busy periods.

Before it fills in

Before the first search, Travel agents, Groups, Weddings, MICE and Corporate list the large companies that suit a hotel in your country, all at "To contact", and MICE the organisers of the events coming to your town. International says "No tour operators abroad yet." and shows only the email to one you find yourself. The Find button at the top of each page fills them in. Until your hotel's reviews and busy periods are read, the Playbook's "Why it is worth it" says so and fills in after your next reading, and each email says only who you are and what it asks.

What it can't do

Companies are searched for only when you ask: each search aims for about 12, and up to 40 are kept for each kind, the oldest still at "To contact" let go first. An address that cannot be found written on the company's page is never guessed. OneHorizyn cannot read your inbox, so you mark answers yourself. Up to 40 emails a day go from your Gmail, counted with every other email sent from it, such as those about your prices and those on your Action plan.

How to use it
  1. 1

    Read the four stages along the top. Each says how many companies are at it: press one to list them. The page opens on the first stage that has any.

    Step 1: Read the four stages along the top. Each says how many companies are at it: press one to list them. The page opens on the first stage that has any.
  2. 2

    Narrow the list with the buttons under the stages: "All", where the companies are, and "Large companies". Or type a name, a place or an address in "Search".

    Step 2: Narrow the list with the buttons under the stages: "All", where the companies are, and "Large companies". Or type a name, a place or an address in "Search".
  3. 3

    Press a company in the list. It opens beside the list: what it does, why it suits you, and the address it publishes with the page it was found on, or the page to write through when it publishes none.

    Step 3: Press a company in the list. It opens beside the list: what it does, why it suits you, and the address it publishes with the page it was found on, or the page to write through when it publishes none.
  4. 4

    If you know who to write to there, press "Add the person to write to at" and the company's name, such as "Add the person to write to at TBO.com", and save their name, role and address. Their first name goes after "Hello" and their address into "To", and both are kept for next time.

    Step 4: If you know who to write to there, press "Add the person to write to at" and the company's name, such as "Add the person to write to at TBO.com", and save their name, role and address. Their first name goes after "Hello" and their address into "To", and both are kept for next time.
  5. 5

    Choose an email: "Introduce us", "Offer a rate", "For a busy period" (when one is far enough ahead for that kind of company to book, and of a kind it books) or "Follow up". Change any of it, and fill in what is in [square brackets], such as the rate you would offer.

    Step 5: Choose an email: "Introduce us", "Offer a rate", "For a busy period" (when one is far enough ahead for that kind of company to book, and of a kind it books) or "Follow up". Change any of it, and fill in what is in [square brackets], such as the rate you would offer.
  6. 6

    Send it. With your Gmail connected, press "Send from" your address, then "Send now"; "Open in your email" opens it in your own email program instead. Without it, press "Write it in your email" to open it addressed and written in your own email program, or "Copy". Sending or opening it waits until "To" holds an address: for a company that publishes none, the person you saved or an address you type.

    Step 6: Send it. With your Gmail connected, press "Send from" your address, then "Send now"; "Open in your email" opens it in your own email program instead. Without it, press "Write it in your email" to open it addressed and written in your own email program, or "Copy". Sending or opening it waits until "To" holds an address: for a company that publishes none, the person you saved or an address you type.
  7. 7

    Press "Mark as contacted" once it has gone; an email sent from your Gmail is marked for you. After 7 days with no answer its follow-up comes due, and the "Follow up" email opens first. On Weddings and MICE the follow-ups come at 3, 7 and 14 days instead.

    Step 7: Press "Mark as contacted" once it has gone; an email sent from your Gmail is marked for you. After 7 days with no answer its follow-up comes due, and the "Follow up" email opens first. On Weddings and MICE the follow-ups come at 3, 7 and 14 days instead.
  8. 8

    When they answer, press "They replied", and "Partner now" once you work together. "Already a partner" marks one you work with already, "Not for us" puts a company in the fold under the list, and "Undo" takes it back to "To contact".

What the figures mean
N of 10 searches used this month
How many searches for companies your hotel has asked for since the 1st of this month, on the six pages together. A search that failed is not counted. When none are left, the button gives way to "This month's searches are used up. More on 1 November." While looking for companies on the web is switched off, the button's place says so, and no search is used.
last looked
The day this page's kind of company was last searched for, such as "last looked 12 Oct". Not shown before the first search.
Looking for travel agent networks now
A search for this page's kind is waiting or running (each page names its own kind). The companies appear within a few minutes: open the page again to see them.
To contact
Companies you have not written to yet, each with its email written. Under it: "Found, with the email written".
Contacted
Companies you have written to that have not answered. Under it, "Follow up after 7 days", or how many are due a follow-up: written to 7 or more days ago with no answer, or on Weddings and MICE, 3, 7 or 14 days after the first email with that follow-up not sent yet.
Replied
Companies that have answered, as you marked them. Under it: "Agree the rate and the contract".
Partners
Companies you work with, as you marked them. Under it: "Working with you".
Follow-ups due
On "Contacted", a button with how many are due a follow-up: press it to list only those, the longest waiting first.
Near your town, Your guests' cities, Selling your region, Event organisers, Large companies
Where each company is, as it bears on your hotel: in and around your town (the button names it, such as "Near Brighton"), in the cities your guests come from, selling trips to your region, organising an event coming to your town (on MICE), or on the list of large companies. International groups its companies by country instead, the country with most first.
Email
The address the company publishes, found written on its own page, with "found on" and the site it was read on. "No published email" when none was found: the panel then gives "Write through their contact page", or for a large company "Apply on their page for partners". In the list, a large company shows where to apply in place of an address: its website, such as tbo.com, or its name, such as Hotelbeds.
Next step
What to do next with each company: "Apply through their page" or "Write through their page" when it publishes no address, "Follow up on" the day 7 days after you wrote, then, once it is due, how long it has waited, such as "Follow up: 9 days, no answer", "Agree a rate" once they replied, and "Working with you" for a partner. A company with an address and nothing done yet shows nothing: the introduction is its next step.
1 of 4
In the panel: the chosen company's stage out of the four, with its next step.
Contact
The person you saved for the company, with their role and address, and "Change" to change them.
Fill in what is in [square brackets] before you send it.
The email still has a gap only you can fill, such as your rate. "Send from" waits until every gap in the subject and the email is filled and "To" holds an address, and says why; after 40 emails in a day it says "Today's emails are all sent: more tomorrow".
Not for you
The fold under the list, with how many companies you marked "Not for us". Each has "Put back".
What your emails lead with
In the Playbook under the list: the good things found to say about you, each from what was read, in this order; the emails give the first four, and a follow-up only the first. A rating only at 4.5 of 5 or more, or 4.3 and no lower than your competitors' middle, across 20 or more reviews; up to two things guests praise in 5 or more reviews, and at least 2.5 times as often as they criticise them; your restaurant's rating; your rooms; what you have; and that you answer your guests, when 90% or more of your latest Google reviews have a reply. A rating left out is named under it, with why.
Questions
Why does a page show only large companies, or nothing at all?

Companies are looked for only when someone presses the Find button, one kind at a time; nothing is searched for on its own. Until then Travel agents, Groups, Weddings, MICE and Corporate show the large companies that suit a hotel in your country (the wedding websites only in India), MICE also shows the organisers of the events coming to your town, and International shows none.

How many searches do we have?

The top of each page says. Most hotels have 10 a month, shared by the six pages. Each search looks for one kind of company and aims for about 12. They start again on the 1st of each month, and a search that fails is not counted.

Who sees our list, and who can change it?

Everyone on your hotel's team sees the same companies and stages. Admins and editors can search, move a company from stage to stage, save the person to write to and send from your Gmail. Viewers can read, copy and export, and open an email in their own email program.

Does OneHorizyn know when a company answers?

No. It cannot read your inbox, and answers come to your own email. Press "They replied" when one does, and "Partner now" once you work together. Each company marked as a partner counts towards your Outreach goals on Goals.

Why is Outreach, or Weddings, MICE or Corporate, not in our menu?

Outreach is switched on or off for each hotel. Without it, its pages leave the menu, and a link to one says so. Weddings, MICE and Corporate are not offered to a hostel: they leave a hostel's menu, and their addresses open Travel agents.

Where else does Outreach show?

Busy periods counts the "Companies to write to" and opens the Outreach page with a follow-up due, or else one with companies to contact. On your Action plan, a card about rising or peaking searches has "Emails to travel companies about it", with "Open Outreach". Goals has a goal for each kind with companies on its page: International once its first search has found some. Since 12 October 2026 Outreach is not on Home.

Travel agents

Wholesalers and networks that travel agents book through, and agencies near you and in the cities your guests come from. One contract with a wholesaler puts your rooms in front of thousands of agents, in countries your booking sites may not reach. The page starts with large companies such as TBO.com, Hotelbeds and WebBeds, and the Find button adds agencies found for your hotel.

Travel agents in OneHorizyn
How to use it
  1. 1

    Open "Playbook" under the list. "Have ready before you write" says what to decide first: a rate for agents and its nights, that it is never shown to the public on its own, whether your channel manager connects to the company, and your cancellation and payment terms.

    Step 1: Open "Playbook" under the list. "Have ready before you write" says what to decide first: a rate for agents and its nights, that it is never shown to the public on its own, whether your channel manager connects to the company, and your cancellation and payment terms.
  2. 2

    Start with a large company, such as TBO.com. Large companies publish no address for hotels: press "Apply on their page for partners" and apply there.

    Step 2: Start with a large company, such as TBO.com. Large companies publish no address for hotels: press "Apply on their page for partners" and apply there.
  3. 3

    For a person you know there, choose "Offer a rate" and put your rate for agents, or the commission you pay, where the [square brackets] are. Their address goes in "To".

    Step 3: For a person you know there, choose "Offer a rate" and put your rate for agents, or the commission you pay, where the [square brackets] are. Their address goes in "To".
  4. 4

    Press "Find travel agent networks" at the top of the page to look for agencies in and around your town, in the cities your guests come from, and selling trips to your region. Each comes with the address it publishes. After the first search the button says "Find more travel agent networks".

  5. 5

    For a travel agent you already know, press "Someone else": the same emails, to the address you type in "To".

    Step 5: For a travel agent you already know, press "Someone else": the same emails, to the address you type in "To".
  6. 6

    Once you have a contract, load your rate and free rooms through your channel manager or on the company's own website for suppliers, as the Playbook's "How it works" says, and mark the company as a partner.

What the figures mean
X% of the reviews that say where guests live are from abroad
In the Playbook's "Why it is worth it": the share of your reviews naming a country other than yours, with the three countries most of them come from. Said once 30 or more of your reviews say where guests live; when none is from abroad, it says that instead.
Large companies
The wholesalers and agent networks on the OneHorizyn team's list that suit a hotel in your country. Companies that work only in India are shown only to hotels there.
Questions
What is a net rate?

What you are paid for the night. The company sells it on to agents with its own margin. Some companies ask for a commission on your price instead. The Playbook's "How it works" sets out the steps, from the contract to the guest arriving.

Will a rate for agents undercut my website?

It can, if it reaches a booking site. The Playbook says to give it only to agents or in packages, never shown to the public on its own. Revenue management › Analytics shows any booking site selling your rooms below your website.

Why is there no email address for TBO.com or Hotelbeds?

Large companies publish none for hotels that want to work with them. The link goes to their own page for partners, where you apply. The emails are still there, for a person you know at the company.

Groups

Companies that run group tours, schools and colleges that take their students away, and clubs and sports teams that travel together. Wedding planners and event companies have pages of their own, Weddings and MICE. A group needs rooms for everyone at once, on dates fixed months ahead. The page starts with large group tour companies such as G Adventures and Contiki, and the Find button adds organisers found for your hotel.

Groups in OneHorizyn
How to use it
  1. 1

    Open "Playbook" under the list. "Have ready before you write" says what to decide first: a group rate and the smallest group it is for, how many rooms you can hold a night, when unsold rooms come back to you, meals, a deposit and your cancellation terms.

    Step 1: Open "Playbook" under the list. "Have ready before you write" says what to decide first: a group rate and the smallest group it is for, how many rooms you can hold a night, when unsold rooms come back to you, meals, a deposit and your cancellation terms.
  2. 2

    Press "Find group travel companies" at the top of the page to look for schools, colleges, clubs and teams near you, group tour companies, school trip companies and clubs in the cities your guests come from, and those with trips through your region.

  3. 3

    Press a company to see what it does in the panel and, for one found for you, why it suits your hotel, before you write.

    Step 3: Press a company to see what it does in the panel and, for one found for you, why it suits your hotel, before you write.
  4. 4

    Choose "For a busy period". It is written around the next busy period in your town, with its dates, while there is still time to hold rooms for a group.

    Step 4: Choose "For a busy period". It is written around the next busy period in your town, with its dates, while there is still time to hold rooms for a group.
  5. 5

    When a group asks, agree the rate, how many rooms you hold and the day unsold rooms come back to you, then mark the company as a partner.

What the figures mean
You have N rooms. A group of 20 sharing twin rooms takes 10 of them
In the Playbook's "Why it is worth it": the share of your rooms one group of 20 fills on its nights. Said for a hotel of 10 rooms or more.
X% of the reviews that say who stayed are from groups of friends
Said once 30 or more of your reviews say who stayed.
Coming in your town
Up to three of the busiest periods ahead in your town, from Busy periods, with their dates.
You have a restaurant
Said when your hotel has a restaurant: a group that can eat where it sleeps is simpler to plan for.
Questions
When should we write to groups?

Months ahead: groups fix their dates early. "For a busy period" is there whenever a busy period is coming in your town on Busy periods, and says it is early enough to hold rooms.

What does a group ask of us?

From the Playbook: a rate for the group, a block of rooms held on fixed dates, and a day when unsold rooms come back to you. Closer to the date they confirm names and numbers, and pay a deposit on the terms you agreed.

Why are some tour companies missing for our hostel?

Some, such as Intrepid Travel, Trafalgar and EF Educational Tours, stay only in hotels, so they are not shown to a hostel. A hostel's emails and Playbook say beds, not rooms.

Weddings

Wedding planners near you and in the cities your guests come from, destination-wedding planners, the companies that produce and decorate weddings, and the wedding websites couples choose a venue on. One wedding fills rooms for its guests, and often your halls and your kitchen too, on dates fixed months ahead. For a hotel in India the page starts with the wedding websites WedMeGood, WeddingWire India and Weddingz.in, and the Find button adds planners found for your hotel.

What it can't do

Not offered to a hostel. The wedding websites on the list are offered to hotels in India only.

How to use it
  1. 1

    Open "Playbook" under the list. "Have ready before you write" says what to decide first: your halls and lawns and how many guests each takes, a price for each, how many rooms you can hold for the guests and their rate, the dates you would rather not take, photos of weddings you have held, a deposit and your cancellation terms.

  2. 2

    Start with the wedding websites, such as WedMeGood. They publish no address for venues: press "Apply on their page for partners" and list your hotel there, with your halls, photos and prices.

  3. 3

    Press "Find wedding companies" at the top of the page to look for wedding planners and decorators near you, planners in the cities your guests come from, destination-wedding planners, and the wedding websites couples in your country use. After the first search the button says "Find more wedding companies".

  4. 4

    Choose "Offer a rate" and fill in your price for the hall or for the food by the plate, and your rate for the guests' rooms, where the [square brackets] are.

  5. 5

    When a planner brings a couple, agree the dates, the halls, the menu and the rooms held, and take a deposit.

  6. 6

    Once you have written to a company, follow-ups come due at 3, 7 and 14 days after your first email, each on the My work of whoever looks after Weddings: "Check that (the company) got your email", "Follow up with (the company)" and "Send (the company) a last follow-up". "Open where it's done" opens the company with that email first, "Check it arrived", "Follow up" or "Last follow-up"; sending it from your Gmail marks it done and makes the next. A reply takes the follow-ups off, and after the third the company is left be.

  7. 7

    Before the wedding season in your town, your Action plan has a card for Weddings to tell the companies you have already written to: send each of them "For a busy period", which is written around it.

  8. 8

    When a company replies, press "They replied". Whoever looks after Weddings on Team & hotels, named at the top of the page, is given "Answer (the company)'s reply" on their My work, due the next day, and is emailed about it. OneHorizyn cannot read your inbox, so it is marked by hand.

  9. 9

    When they ask about a wedding, press "They sent an enquiry" and type its first and last day, the rooms a night, how many guests and the hall or lawn, then press "Save". The company moves to "Enquiry", and the reply's to-do is marked done. "Change" beside it changes the enquiry later.

  10. 10

    Send them your proposal, and press "Proposal sent"; then "Won" or "Lost" once they answer. "Undo" takes a company back one step, and a lost one is kept under the list, with "Put back".

  11. 11

    In the days after a won wedding, your Action plan has a card for Weddings: "Ask (the company) for a review". Its company opens with "Ask for a review" first: thanks, and your links to review you on Google and on the wedding websites Venue listings found you on. Every won event is asked, as Google wants, never only the ones that went well. Its story can be written in Articles, under "A page for weddings or conferences".

What the figures mean
You have N rooms. A wedding of 100 guests, two to a room, takes 50 of them
In the Playbook's "Why it is worth it": the share of your rooms one wedding fills on its nights. Said for a hotel of 10 rooms or more; with 50 rooms or fewer it says the wedding would fill them all.
N of your latest reviews mention a wedding
Said once 30 or more of your reviews have words, when any of them mention a wedding, a reception, a sangeet or a mehendi.
Coming in your town
Up to three of the busiest wedding dates ahead in your town, from Busy periods, with their dates.
You have a restaurant
Said when your hotel has a restaurant: a kitchen of your own is what a couple asks about first, after the hall.
To contact, Contacted, Replied, Enquiry, Proposal sent, Won
The six steps along the top of Weddings, each with how many companies are at it. Lost, "Working with you" (one you marked as working with you already) and "Not for you" are folded under the list.
Enquiry
In the panel: the event the company asked about, as you typed it, such as "3 to 6 February 2027 · 40 rooms · the Lawn · 300 guests".
Looked after by
At the top of the page: the people who look after Weddings on Team & hotels, who are given a to-do when a company replies, or "No one looks after Weddings yet".
Questions
Why are weddings not on Groups any more?

Since 15 October 2026 weddings have a page of their own, and so do conferences and meetings (MICE): each asks different things of you, and each can be looked after by a different person. Groups is for group tours, schools and colleges, and clubs and teams.

Why does the page show no wedding websites for our hotel?

WedMeGood, WeddingWire India and Weddingz.in list venues in India only, so a hotel elsewhere starts with none. The Find button looks for the wedding websites of your own country as well as planners.

Why is Weddings not in our menu?

It is not offered to a hostel. A hostel's menu has no Weddings, and its address opens Travel agents.

Are the follow-ups sent for us?

No. Each is a to-do on My work, and the email is ready on this page: it goes only when someone presses Send, or sends it from their own email and leaves the company at "Contacted". The follow-ups count from your first email, so sending one early does not move the next.

Does OneHorizyn see when a company replies?

No. It can send from your Gmail but never read it, so you press "They replied". The person who looks after the page is then given a to-do to answer them.

Can our sales manager send from their own Gmail?

Yes. Under "Your own Gmail" in Settings › Email sending, each person connects their own, and the emails they send from Outreach go from it, signed with their name and job on Team & hotels.

MICE

The companies that bring conferences, meetings and incentive trips (MICE): event management companies, conference organisers, incentive travel companies, exhibition organisers and the associations that hold a conference every year, with the venue websites their planners search. A MICE event fills rooms on weekdays, often outside your busiest season. The page starts with Cvent Supplier Network (and in India VenueLook, with VenueMonk in Delhi NCR) and the organisers of the events coming to your town, and the Find button adds MICE companies found for your hotel.

What it can't do

Not offered to a hostel. VenueLook and VenueMonk are offered to hotels in India only, VenueMonk only in Delhi NCR.

How to use it
  1. 1

    Open "Playbook" under the list. "Have ready before you write" says what to decide first: your halls and meeting rooms and how many each seats, a day rate for each delegate, how many rooms you can hold for delegates and their rate, what you have for a meeting, when unsold rooms come back to you, a deposit and your cancellation terms.

  2. 2

    Press "Event organisers" under the stages to list the organisers of the events coming to your town, found by the search for Busy periods. Each says which event it was found through, with its dates, and its first email asks to be one of the places it suggests to the event's visitors.

  3. 3

    Press "Find MICE companies" at the top of the page to look for event management companies, conference and exhibition organisers and associations near you, incentive travel companies and conference organisers in the cities your guests come from, and the venue websites planners in your country use.

  4. 4

    For a venue website such as Cvent Supplier Network, press "Apply on their page for partners" and list your halls there: planners send their requests for proposals through it.

  5. 5

    Choose "Offer a rate" and fill in your day rate for each delegate and your rate for the delegates' rooms, where the [square brackets] are.

  6. 6

    Once you have written to a company, follow-ups come due at 3, 7 and 14 days after your first email, each on the My work of whoever looks after MICE: "Check that (the company) got your email", "Follow up with (the company)" and "Send (the company) a last follow-up". "Open where it's done" opens the company with that email first, "Check it arrived", "Follow up" or "Last follow-up"; sending it from your Gmail marks it done and makes the next. A reply takes the follow-ups off, and after the third the company is left be.

  7. 7

    Before a conference in your town, your Action plan has a card for MICE to tell the companies you have already written to: send each of them "For a busy period", which is written around it.

  8. 8

    When a company replies, press "They replied". Whoever looks after MICE on Team & hotels, named at the top of the page, is given "Answer (the company)'s reply" on their My work, due the next day, and is emailed about it. OneHorizyn cannot read your inbox, so it is marked by hand.

  9. 9

    When they ask about a conference, a meeting or an incentive trip, press "They sent an enquiry" and type its first and last day, the rooms a night, how many guests and the hall or lawn, then press "Save". The company moves to "Enquiry", and the reply's to-do is marked done. "Change" beside it changes the enquiry later.

  10. 10

    Send them your proposal, and press "Proposal sent"; then "Won" or "Lost" once they answer. "Undo" takes a company back one step, and a lost one is kept under the list, with "Put back".

  11. 11

    In the days after a won event, your Action plan has a card for MICE: "Ask (the company) for a review". Its company opens with "Ask for a review" first: thanks, and your links to review you on Google and on the venue websites Venue listings found you on. Every won event is asked, as Google wants, never only the ones that went well. Its story can be written in Articles, under "A page for weddings or conferences".

What the figures mean
Event organisers
The organisers of the events coming to your town, found by the search for busy periods, each with its own website. An address is shown only when that search found it written on the organiser's own page. Once the event has passed, an organiser stays only if you have moved it on from "To contact".
Found through
In the panel, for an event's organiser: the event, with its dates, linked to the page its dates were read from.
X% of the reviews that say who stayed are from people travelling for work
In the Playbook's "Why it is worth it". Said once 30 or more of your reviews say who stayed.
N of your latest reviews mention a conference or a meeting
Said once 30 or more of your reviews have words, when any of them mention a conference, a seminar, a meeting or delegates.
Coming in your town
Up to three of the busiest conferences, trade fairs and business events ahead in your town, from Busy periods, with their dates.
To contact, Contacted, Replied, Enquiry, Proposal sent, Won
The six steps along the top of MICE, each with how many companies are at it. Lost, "Working with you" (one you marked as working with you already) and "Not for you" are folded under the list.
Enquiry
In the panel: the event the company asked about, as you typed it, such as "3 to 6 February 2027 · 40 rooms · the Lawn · 300 guests".
Looked after by
At the top of the page: the people who look after MICE on Team & hotels, who are given a to-do when a company replies, or "No one looks after MICE yet".
Questions
What is MICE?

Meetings, incentives, conferences and exhibitions: the events companies and associations hold away from their offices, and the trips that reward a company's staff. They fill rooms on weekdays, often outside the wedding season and the holidays.

How is it different from Corporate?

Corporate is for the companies that book their people's work trips, a night or two at a time, through the year. MICE is for whole events: a conference, a meeting or an incentive trip, with a hall, meals and a block of rooms on fixed dates.

Where do the event organisers come from?

From the search for what is on in your town, on Busy periods, which finds each event's organiser and its page for visitors. They join this page by themselves, and the MICE search leaves them out, so none is listed twice.

Why is MICE not in our menu?

It is not offered to a hostel. A hostel's menu has no MICE, and its address opens Travel agents.

Are the follow-ups sent for us?

No. Each is a to-do on My work, and the email is ready on this page: it goes only when someone presses Send, or sends it from their own email and leaves the company at "Contacted". The follow-ups count from your first email, so sending one early does not move the next.

Does OneHorizyn see when a company replies?

No. It can send from your Gmail but never read it, so you press "They replied". The person who looks after the page is then given a to-do to answer them.

Can our sales manager send from their own Gmail?

Yes. Under "Your own Gmail" in Settings › Email sending, each person connects their own, and the emails they send from Outreach go from it, signed with their name and job on Team & hotels.

Events calendar

One calendar for weddings and MICE: the enquiries on Weddings and MICE, for the next 12 months, beside what is on in your town: your busy periods, the wedding season's dates and the conferences, from Busy periods. The people who look after weddings and those who look after MICE see each other's dates in one place.

Two enquiries that want the same days are flagged when one is a wedding and the other MICE, and any two that want the same hall on the same days. A won event holds its days and its hall.

Each enquiry says where it fits best: MICE on weekdays, Monday to Thursday, outside the wedding season and the busy periods, with the nearest such days offered when it does not; a wedding on the season's dates. And it says what the rooms it would hold sell for those nights at your own prices, so a quote can start above that.

An enquiry that came straight to you, such as a couple who rang or a company that wrote to your own address, is added here with "Add an enquiry", and moved on from here: it has no company on Weddings or MICE.

Set up first
  • Type each enquiry on its company on Weddings or MICE: press "They sent an enquiry" and give its first and last day, rooms a night, guests and the hall or lawn. Name each hall the same way each time: two enquiries are in the same hall only when its name is the same.
  • Keep your busy periods on Busy periods, with a period named for the wedding season, such as "Wedding season" or the season's muhurat dates.
  • Choose who looks after Weddings and who looks after MICE on Team & hotels: both are named at the top.
Before it fills in

"No enquiries yet." until a company on Weddings or MICE has one typed, or one is added here. Your busy periods are shown from the start.

What it can't do

Not offered to a hostel. Up to 200 enquiries that came straight to you are kept, the oldest gone by let go first. The calendar books nothing: it shows what is asked and what is held.

How to use it
  1. 1

    Read the three tiles: how many enquiries are ahead, how many want days or a hall another wants, and how many are won, with their dates held.

  2. 2

    On "The next 12 months", read the rows from the top: the wedding season, the busy periods and the conferences in your town, then the wedding enquiries and the MICE enquiries. A filled bar is won; an outlined one is an enquiry or a proposal; a red ring is one that wants days or a hall another wants. Press an enquiry's bar to go to it in the list.

  3. 3

    Under "Each enquiry", read what clashes with it, where it fits best and what the rooms it would hold sell for. Press the company to open it on its page, and "Your prices for those nights" to open Price suggestions.

  4. 4

    When MICE is offered other days, write to the company with them from its page: "Offer a rate" has the rate to fill in.

  5. 5

    For an enquiry that came straight to you, press "Add an enquiry", choose "Wedding" or "MICE", say who it is from (such as Priya and Arjun's wedding) and give its first and last day, rooms a night, guests and the hall or lawn, then "Save". Whoever looks after weddings or MICE on Team & hotels is given "Send a proposal for" it on their My work, due in two days.

  6. 6

    Move it on under its name: "Proposal sent", then "Won" or "Lost". "Undo" takes it back a step, "Change" changes what you typed, and "Take off" removes it. Its to-do is done once the proposal is sent. A lost one is kept under "Lost, that came to you", with "Put back".

What the figures mean
Enquiries ahead
The companies on Weddings and MICE at Enquiry, Proposal sent or Won whose last day has not passed, and those that came straight to you.
came to you
Beside an enquiry: it came straight to you and was added here, not through a company on Weddings or MICE.
Want days or a hall another wants
Enquiries with a clash: a wedding and a MICE enquiry on any of the same days, or two in the same hall on any of the same days.
Won, with their dates held
Enquiries marked Won. Their days and their hall are held: another that wants them is flagged, and MICE is never offered them.
Wedding season, Busy periods, Conferences in your town
Your busy periods on Busy periods, found for the next 6 months: one named for weddings or kept for wedding trips is the wedding season; one named for a conference, summit, expo, exhibition, fair or show, or kept for business trips, is a conference; the rest are busy periods.
is held for
Under an enquiry: the hall it wants is held on those days for a won event.
Offer (days) instead
For MICE that falls on a Friday or Saturday, in the wedding season or in a high or peak busy period: the nearest days of the same length, within six weeks either way, on weekdays and outside them, clear of a won event in its hall.
would otherwise sell for about
Its rooms on each of its nights, from its first day to the day before its last (one night for an event of one day), at the price Price suggestions gives for each night. A night whose price is not read yet is left out, and said.
Questions
Why is an enquiry not on the calendar?

Only companies at Enquiry, Proposal sent or Won, with an enquiry typed, are shown, and those added here. One whose last day has passed leaves the calendar, and a lost one holds nothing: the count of lost enquiries is under the list.

A couple rang us. Where do we put their enquiry?

Here: press "Add an enquiry". Say who it is from in your own words; nothing more about them is kept.

Why are busy periods shown only 6 months ahead?

What is on in your town is found 6 months ahead on Busy periods. Enquiries are shown as far ahead as they are asked, up to 12 months.

Why are no prices given for an enquiry?

Your prices are read for the nights ahead on booking sites up to a point, which the calendar says. Nearer the time they are read, and the enquiry is priced.

Why is the Events calendar not in our menu?

It is not offered to a hostel, as Weddings and MICE are not. A hostel's address for it opens Travel agents.

Corporate

Companies that book work trips for employers, and the employers near you whose staff, clients and new colleagues need somewhere to stay. A hotel on a company's list is offered to every traveller it sends to your town. The page starts with large business travel companies such as BCD Travel, HRS and Navan, and the Find button adds companies found for your hotel.

Corporate in OneHorizyn
What it can't do

Not offered to a hostel.

How to use it
  1. 1

    Open "Playbook" under the list. "Have ready before you write" says what to decide first: a rate for companies, what it includes (breakfast, Wi-Fi, parking, a late check-out), how many nights a year a company must book to have it, and your tax details and invoices.

    Step 1: Open "Playbook" under the list. "Have ready before you write" says what to decide first: a rate for companies, what it includes (breakfast, Wi-Fi, parking, a late check-out), how many nights a year a company must book to have it, and your tax details and invoices.
  2. 2

    Press "Find corporate travel companies" at the top of the page to look for employers in and around your town, companies in your guests' cities with work there, and the travel agencies that book work trips into your region.

  3. 3

    Choose "Offer a rate" and fill in your rate for companies: one price a night, the same every night of the year.

    Step 3: Choose "Offer a rate" and fill in your rate for companies: one price a night, the same every night of the year.
  4. 4

    Press "Export" to take the companies shown, with their addresses, stages and next steps, as a spreadsheet for your own email program or address book.

    Step 4: Press "Export" to take the companies shown, with their addresses, stages and next steps, as a spreadsheet for your own email program or address book.
  5. 5

    When a company sends its request for proposals, answer it with your rate for the year, then mark it as a partner once you are on its list.

What the figures mean
X% of the reviews that say who stayed are from people travelling for work
In the Playbook's "Why it is worth it". Said once 30 or more of your reviews say who stayed.
You have Wi-Fi and parking, which people travelling for work look for
Said with what was read for your hotel among Wi-Fi, parking, airport transfers and charging for electric cars; Wi-Fi and parking are called free when they are.
Coming in your town
Up to three of the busiest business, conference or event periods ahead in your town, from Busy periods, with their dates.
Many companies choose next year's hotels through a yearly request for proposals
Said from September to November, when hotels mostly answer those requests, to every hotel outside India.
Questions
What is an RFP?

A request for proposals: larger companies choose their hotels once a year this way, and hotels answer with a rate for the year. HRS and Cvent Transient invite hotels to bid for a place on their companies' lists.

When should we write?

Hotels mostly answer companies' yearly requests between September and November, so in those months the Playbook says to write before next year's lists are made. It is not said to a hotel in India, where many companies keep an April to March year.

Why is Corporate not in our menu?

It is not offered to a hostel: the business travel companies' travellers stay in hotels. A hostel's menu has no Corporate, and its address opens Travel agents.

International

Tour operators and travel agents in other countries that put together trips to yours. Being on their trips puts your rooms in front of travellers at home, before they choose where to stay. There is no list of large companies here: every company is found for your hotel, and grouped by its country.

International in OneHorizyn
Before it fills in

"No tour operators abroad yet." until the first search. The email to one you find yourself is there from the start.

How to use it
  1. 1

    Press "Find tour operators abroad" at the top of the page. OneHorizyn looks in the countries your reviewers come from, then in the others that send the most travellers to your country, and leaves out booking sites and the big wholesalers.

  2. 2

    After a few minutes, open the page again. The companies are grouped by country, the one with most first: press a country to list only its companies.

  3. 3

    Open "Playbook" under the list for what to have ready: a rate for operators abroad and its nights, the currency you quote in and how they can pay you, photos and a short description of your rooms in English, and how long before arrival you need names.

    Step 3: Open "Playbook" under the list for what to have ready: a rate for operators abroad and its nights, the currency you quote in and how they can pay you, photos and a short description of your rooms in English, and how long before arrival you need names.
  4. 4

    Choose "Offer a rate" and fill in your rate for operators, or the commission you pay, where the [square brackets] are.

    Step 4: Choose "Offer a rate" and fill in your rate for operators, or the commission you pay, where the [square brackets] are.
  5. 5

    For an operator you met at a travel fair or found yourself, write from "An operator abroad you find yourself" ("Someone else" once the list has companies), with their address in "To".

    Step 5: For an operator you met at a travel fair or found yourself, write from "An operator abroad you find yourself" ("Someone else" once the list has companies), with their address in "To".
What the figures mean
X% of the reviews that say where guests live are from abroad
In the Playbook's "Why it is worth it": the share of your reviews naming another country, with the three most of them come from, the operators to start with. Said once 30 or more of your reviews say where guests live.
The country buttons
One for each country the companies found are in, the country with most first; "Elsewhere" for a company whose country is not known.
No tour operators abroad yet.
Shown until the first search, with the email to one you find yourself.
Questions
How is it different from Travel agents?

Travel agents is for the wholesalers agents book through, agencies near you and in the places your guests come from, and tour operators that sell trips to your region. International looks only outside your country, grouped by country, for the operators that put together trips to it.

Why are there no large companies here?

None is kept by hand for International: every operator is found for your hotel, so the page is empty until the first search.

How do they book with us?

By email, or through a wholesaler they already use. The introduction asks which, and the Playbook says to offer the same rate there.

What changed

  1. Weddings and MICE: in the days after a won event, a card on your Action plan to ask for a review, with the email ready and your links to Google and the wedding or venue websites.

  2. Weddings and MICE: follow-ups at 3, 7 and 14 days after your first email, each on My work for whoever looks after the page, with its email ready; and before the wedding season or a conference in town, a card on your Action plan to tell the companies you have written to.

  3. Events calendar: add an enquiry that came straight to you, such as a couple who rang, and move it on from the calendar; whoever looks after weddings or MICE is given a to-do to send the proposal.

  4. Events calendar: your wedding and MICE enquiries for the next 12 months beside the busy periods, the wedding season and the conferences in your town, with the ones that want the same days or hall flagged, where each fits best, and what the rooms each holds would sell for.

  5. When your hotel can't search for companies, the top of each Outreach page says why in place of the button: this month's searches used up, with the day they start again, or the search switched off.

  6. Weddings and MICE: a company goes on from its reply to an enquiry (its dates, rooms, hall and guests), a proposal, and won or lost; a reply gives whoever looks after the page a to-do on My work; and each person can send from their own Gmail.

  7. Weddings and MICE are pages of their own, each with its own search and its large companies, and MICE lists the organisers of the events coming to your town. Groups is now for group tours, schools and colleges, and clubs and teams.

  8. Ask OneHorizyn sends a company its next email from your Gmail on a yes and marks it Contacted, and "See it on Outreach" opens this page on that company.

  9. Each company lists the emails sent to it from your Gmail, each to open in Gmail.

  10. Outreach can be switched off for a hotel: its four pages then leave the menu, and a link to one says so.

  11. Outreach's goals are no longer on Home: they are on Goals.

  12. Send each email from your own Gmail, signed by your own person, and save the person to write to at each company.

  13. Outreach is its own area, with four kinds of company found for your hotel, a stage for each company, and its email beside the list.

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