Do OneHorizyn and TrustYou do the same thing?

Only in part. Both read your reviews, draft replies and compare your scores with competitors', and both run guest surveys. TrustYou is built around your own guests: their feedback, records and messages. OneHorizyn is built around what guests see before they book.

Does OneHorizyn need our guest data?

No. It reads only public pages and reads no guest list. TrustYou's CDP works from your guests' records, joined from your property system, surveys and email tool.

What is TrustYou's Meta-Review?

A product for booking sites and travel platforms rather than hotels: a score and a review summary for each property, gathered from many review sources. Its page names Hotels.com and Lastminute.com among the sites using its review content.

Does TrustYou publish its prices?

Yes: CXP from €75 or US$75 a property a month, billed yearly, on the day its pages were read. OneHorizyn's first look is free for 7 days, then a hotel chooses what to keep in the app.

Can a hotel use both?

Yes. They cover different ground, and OneHorizyn connects to nothing, so it works beside TrustYou or any other system.

OneHorizyn and TrustYou, side by side

Both read your reviews, draft replies and compare your scores with competitors', and both run guest surveys. Past that they look at different guests. TrustYou works with the guests you already have: their feedback, their records, campaigns to bring them back and an AI agent that answers them. OneHorizyn looks at the guests still deciding: what booking sites, Google, Maps, reviews and AI assistants show them before they book.

TrustYou's own pages read on 19 October 2026, and again every quarter.

Who TrustYou is

TrustYou is a hospitality software company founded in Munich in 2008. It began with what guests say about hotels online, joined reviews with guest surveys in 2011, added guest data in 2021 and an AI agent in 2024, and says more than 100,000 properties in over 100 countries use it.

From TrustYou's About page

What TrustYou sells to hotels

CXP: reviews from more than 55 sources, Google, Booking.com and Tripadvisor among them, in one inbox beside your own surveys, with AI replies in 23 languages, a weekly summary, scores beside your competitors' and surveys before, during and after the stay.
CDP: joins each guest's records from your property system, surveys and email tool into one profile, and runs campaigns to groups of guests to bring them back to book on your own website.
TrustYou Agent: an AI agent that answers guests' questions around the clock, guides them through booking in a chat, suggests upgrades and alerts staff to problems, with a staff agent that answers your team's questions on how the hotel runs.
Meta-Review: for booking sites, travel platforms and tourism boards rather than hotels: review scores and summaries for each property, gathered from many review sources. Its page names Hotels.com and Lastminute.com among the sites using its review content.

Side by side

What each does for a hotel

	OneHorizyn	TrustYou
Reviews	OneHorizynGoogle and Tripadvisor reviews and the Booking.com score, for you and every competitor, with a reply drafted in one click for you to edit and post.	TrustYouCXP brings reviews from more than 55 sources, Google, Booking.com and Tripadvisor among them, into one inbox, with AI-drafted replies in 23 languages that your team checks before they are posted, and scores beside your direct competitors'.From TrustYou CXP's page
Guest surveys	OneHorizynYour own three-question survey on a link and a QR code, with every guest then invited to review you on Google.	TrustYouCXP's surveys cover the whole stay, before, during and after it, and their answers sit in the same inbox as your reviews.From TrustYou CXP's page
Guests' data and email	OneHorizynNone: OneHorizyn reads no guest list. The newsletters it drafts go out from your own email tool.	TrustYouCDP joins each guest's records from your property system, surveys and email tool into one profile, and runs campaigns to groups of guests.From TrustYou CDP's page
Guests' messages	OneHorizynNone.	TrustYouTrustYou Agent answers guests' questions around the clock, guides them through booking in a chat and suggests upgrades.From TrustYou Agent's page
Prices on booking sites	OneHorizynYour price on each booking site Google Hotels lists and on your own website, and each competitor's lowest price on any site, for each of the next 90 nights, every week, with screenshots of the cheaper booking pages on the nights that matter most.	TrustYouNot among the products on its pages, which cover reviews, surveys, guest data and guest conversations.From TrustYou's home page
AI assistants	OneHorizynWhich hotels AI assistants such as Claude and Google's AI Overviews name for about 50 questions your guests ask, every month, and what to fix to be named.	TrustYouCXP's AI drafts replies and answers your team's questions about your reviews, and its widgets put guests' full reviews on your website, which TrustYou says helps AI read it. The pages read describe no tool for how often ChatGPT or other assistants name a hotel.From TrustYou CXP's page
Google and Maps	OneHorizynWhere you appear on Google and Google Maps for searches near you, your website's health every week, and competitors' Google ads and offers.	TrustYouGoogle reviews are read and answered in CXP. Rankings on Google and Google Maps are not among the products on its pages.From TrustYou CXP's page
Your website	OneHorizynRead every week the way search engines and AI assistants read it, with a score out of 100 and what to fix first.	TrustYouReview widgets put your scores and guests' full reviews on your website, and TrustYou Agent can answer guests there in a chat.From TrustYou's home page
What you connect	OneHorizynNothing. It reads only what guests can see in public, so there is nothing to install and nobody needs access to your systems.	TrustYouCXP connects to more than 55 review sources and to 45 property systems.From TrustYou CXP's page
Price	OneHorizynIts first look is free for 7 days. Then a hotel chooses what to keep, in the app; a group agrees a price on a call and pays by invoice. No price list on the website.	TrustYouPublished: CXP from €75 or US$75 a property a month, billed yearly; CDP from €350 or US$350; TrustYou Agent from €100 or US$100.From TrustYou's pricing page

What only OneHorizyn does

Your price on each booking site Google Hotels lists, and each competitor's lowest, for the next 90 nights, every week.
A suggested price for each coming night, with why.
Where you appear on Google and Google Maps for searches near your hotel.
Which hotels AI assistants name for the questions your guests ask, and what to fix to be named.
Your website's health every week, scored out of 100.
Competitors' Google ads, offers, Instagram and YouTube.

What only TrustYou does

Reviews from more than 55 sources in one inbox, with replies drafted in 23 languages.
Surveys through the whole stay, before, during and after it.
One profile for each guest, joined from your property system, surveys and email tool, with campaigns to bring guests back.
An AI agent that answers guests around the clock, guides them through booking and suggests upgrades.
Answers in plain words to questions about your reviews and surveys, by hotel, date, topic or competitor.

Which fits your hotel

TrustYou

TrustYou suits a hotel or a group that wants to know its own guests: reviews and surveys across many sites and hotels, one profile per guest, campaigns to bring them back and an AI agent to answer them.

OneHorizyn

OneHorizyn suits a hotel that wants to see where it loses guests before they book: booking sites selling for less, competitors' prices, Google and Maps, reviews and AI assistants, every week, with what to fix first and nothing to connect.

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Questions

Questions about OneHorizyn and TrustYou

Do OneHorizyn and TrustYou do the same thing?: Only in part. Both read your reviews, draft replies and compare your scores with competitors', and both run guest surveys. TrustYou is built around your own guests: their feedback, records and messages. OneHorizyn is built around what guests see before they book.
Does OneHorizyn need our guest data?: No. It reads only public pages and reads no guest list. TrustYou's CDP works from your guests' records, joined from your property system, surveys and email tool.
What is TrustYou's Meta-Review?: A product for booking sites and travel platforms rather than hotels: a score and a review summary for each property, gathered from many review sources. Its page names Hotels.com and Lastminute.com among the sites using its review content.
Does TrustYou publish its prices?: Yes: CXP from €75 or US$75 a property a month, billed yearly, on the day its pages were read. OneHorizyn's first look is free for 7 days, then a hotel chooses what to keep in the app.
Can a hotel use both?: Yes. They cover different ground, and OneHorizyn connects to nothing, so it works beside TrustYou or any other system.

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