Sonesta ES Suites Charleston

Charleston, South Carolina. Looked at for its owner on 18 October 2026, the way a guest and an AI assistant would.

Sonesta ES Suites Charleston
Sonesta ES Suites Charleston's own picture, shown from sonesta.com
Revenue you could be losing
$150 to $281 a month
For each room you have
Because of
  • Your prices, and the commission booking sites take
  • Your website's health, 50 out of 100
  • Your AI score, 0 of 5
  • How your competitors price, day by day
And it doesn't end there.
Your website health
50 out of 100
21 things to fix
Your AI score
0 of 5
AI answers about Charleston that recommend you
Google reviews
4.3 out of 5
From 663 reviews
Your price vs nearby hotels
Not compared
Your overall score

You rank 3rd of the 8 hotels we read in Charleston

51out of 100
The hotels we read in Charleston, by overall score
  1. 1stThe Palmetto Hotel, Charleston58
  2. 2ndThe Ryder Hotel52
  3. 3rdSonesta ES Suites Charleston (you)51
  4. 4thHotel Richemont43
  5. 5thFrancis Marion Hotel42
  6. 6thHarbourView Inn35
  7. 7thCharleston Harbor Resort & Marina34
  8. 8thHawthorn Suites20
Why you rank 3rd
  • Booking direct25 of 25
    Google shows your website's own price, and none of the main booking sites asks noticeably less
  • AI assistants0 of 20
    AI recommends you in 0 of 5 answers about Charleston
  • Google Maps8 of 20
    Rated 4.3 from 663 reviews, not in the first 7 for “hotels in Charleston”
  • Your website10 of 20
    Scores 50 out of 100, with no button to book on its home page
Send this to your partner or general manager
It opens on any phone, with your score on the link.
Google Maps

You're not in the first 7 on Google Maps for “hotels in Charleston”

Most guests who search the map choose from the first ten hotels it shows. You're rated 4.3 from 663 reviews.

What moves you up the map
  • Answer every review, the poor ones first and within a day
  • Ask happy guests for a review as they check out
  • Add new photos of your rooms every month
  • Keep your phone number, website and hours right on your listing

With OneHorizyn you see your place on the map and your reviews against your competitors', every week.

Where you and your competitors come for “hotels in Charleston”
  1. 100+Sonesta ES Suites Charleston (you)4.3 from 663

The bars are each hotel's number of Google reviews.

What AI tells guests

AI doesn't recommend you when guests ask about Charleston

More and more guests ask an AI assistant where to stay before they search, and book from the shortlist it gives them. We asked one, Claude, the five questions guests ask most, on 18 October 2026, letting it search the web as it answered.

  • “Where should I stay in Charleston? Name the best hotels.”
    You're not named
    1. 1. Belmond Charleston Place
    2. 2. French Quarter Inn
    3. 3. Hotel Bennett
    4. 4. The Spectator Hotel
    5. 5. Market Pavilion Hotel
  • “What are the best luxury hotels in Charleston?”
    You're not named
    1. 1. Belmond Charleston Place
    2. 2. Hotel Bennett
    3. 3. Planters Inn
    4. 4. French Quarter Inn
    5. 5. Market Pavilion Hotel
    6. 6. Grand Bohemian Hotel Charleston
    7. 7. The Spectator Hotel
  • “What are the best hotels in Charleston for a family holiday?”
    You're not named
    1. 1. Embassy Suites Historic Charleston
    2. 2. Belmond Charleston Place
    3. 3. Hotel Bennett
    4. 4. The Mills House
    5. 5. Hampton Inn Charleston Historic District
    6. 6. The Beach Club at Charleston Harbor Resort & Marina
    7. 7. John Rutledge House Inn
  • “What are the best hotels in Charleston for couples?”
    You're not named
    1. 1. Planters Inn
    2. 2. French Quarter Inn
    3. 3. John Rutledge House Inn
    4. 4. Andrew Pinckney Inn
  • “What are good value hotels in Charleston?”
    You're not named
    1. 1. Indigo Inn
    2. 2. Francis Marion Hotel
    3. 3. Hampton Inn Charleston Historic District
    4. 4. Meeting Street Inn
    5. 5. Courtyard by Marriott Charleston Historic District
Your website

Your website's health is 50 out of 100

We read 6 pages of sonesta.com on 18 October 2026, the way Google and AI assistants do, and found 21 things to fix. These cost you the most guests; your hotel's page is on your brand's website, so its web team makes the changes:

  1. 1
    Google and AI assistants can't tell your website is a hotel's

    Without your hotel's details in Google's own format, they can't show your rating, price and address beside your name.

    What to do: Ask your brand's web team to add them. It takes about an hour.

  2. 2
    Guests can't easily find how to reach you

    A guest with a question before booking needs your phone, WhatsApp and map on one page.

    What to do: Ask your brand's web team: add a contact page with all three.

  • No button to book on your home page, so a guest who wants to book direct has to hunt for one
  • No WhatsApp link, where most guests in India ask first
  • A phone number a guest can tap to call
  • AI assistants can read your website
What to do this week

Three things to do this week

Each one comes from what we found above, and each wins back guests who book you direct.

  1. 1
    Keep your website the cheapest place to book

    None of the main booking sites asks less than your website today. One rate change on any of them undoes it.

    How: Check your price on each of them every week, and on your busy dates every day.

  2. 2
    Give AI assistants a reason to recommend you

    Asked about where to stay, family holidays and couples' stays in Charleston, AI recommended Belmond Charleston Place and French Quarter Inn and others, not you.

    How: Add a page to your website for each kind of guest, with your rooms, prices and what's nearby. AI assistants recommend the hotels whose pages answer the guest's question.

  3. 3
    Google and AI assistants can't tell your website is a hotel's

    Without your hotel's details in Google's own format, they can't show your rating, price and address beside your name.

    How: Ask your brand's web team to add them. It takes about an hour.

With OneHorizyn you see every week whether each one worked, in guests and in rupees.

What a full reading adds

We've already done 4 of the 6 readings your first look is built from

Everything above came from what anyone can see: Google, Google Hotels, Google Maps, an AI assistant and your own website. Your hotel's own reading fills in the rest and turns each finding into a figure you can act on.

The readings your first look is built from
  • Your price on booking sites24 sites for one night
  • Google and Google Mapsrated 4.3 from 663 reviews
  • Your website6 pages read, health 50 out of 100
  • What AI assistants say5 questions about Charleston
  • Your reviews, week by weekonly on your own hotel's reading
  • Your price every night aheadonly on your own hotel's reading

Your own reading takes about half an hour, and nothing has to be connected to your systems.

What this page doesn't cover at all
The guests who never come through a booking site

There is no commission on any of these, and this page says nothing about them. We haven't looked at any of them for you.

  • Weddings and events
  • Conferences and company travel
  • Travel agents and tour operators
  • Events that publish a list of hotels
  • The nights your town fills up
  • What your competitors charge, nightly
  • Weddings and events

    The planners and families booking weddings in Charleston, who fill your rooms for three nights at a time and never touch a booking site.

  • Conferences and company travel

    The companies running meetings and incentive trips near you, and the firms whose staff already stay in Charleston every week.

  • Travel agents and tour operators

    The agents and operators selling Charleston to guests abroad, who send the same rooms again and again once you're on their list.

  • Events that publish a list of hotels

    Festivals, matches and conferences in and around Charleston that name hotels to stay at. Being on that list costs nothing, and most hotels never ask.

  • The nights your town fills up

    Which dates Charleston runs out of rooms months ahead, so you price them before your competitors do, rather than after.

  • What your competitors charge, nightly

    Their price for every night ahead, not the one night on this page, so you know which nights you are leaving money on.

Stop losing $150 to $281 a month for each room

OneHorizyn finds where your hotel loses money and tells you what to fix first, every week:

  • Booking sites
    When they sell your room for less than your own website, so more guests book you direct
  • Your competitors
    Their prices in Charleston for the nights ahead, so you price every night right
  • Google and AI
    What they tell guests about you, and how to get recommended first