Stop sell: closing a date or a room on the booking sites

• A stop sell on a room type closes that room on the dates you choose; other rooms stay on sale.
• A stop sell on a rate closes one price, such as a non-refundable one, while the others stay open.
• A stop sell on a site closes the dates on that site only, while you keep selling on your own website and the others.
• A whole-hotel closure, for a renovation or the off season, closes everything for a while.

None of them touches bookings already made. Booking.com says existing bookings must still be honoured, even when the whole property is closed for a while.

• The hotel is nearly full, and the last rooms are better sold on its own website or at the front desk, with no commission.
• A wedding, group or event has taken a block of rooms.
• Rooms are out of order, for repairs or a renovation.
• A booking site keeps selling your room below your website's price: closing that site for those dates stops the cheaper sale while you sort it out. Check your contract with the site first.

Booking.com's own help sets out the steps in its extranet, and OneHorizyn's guide to the Booking.com extranet walks through them too.

1. 1Sign in to the extranet and go to “Rates & Availability”, then “Calendar”, then “List view”.
2. 2For one date, find the room, click its “Room status” and choose “Close room”.
3. 3For a range of dates, click “Bulk edit”, choose the start and end dates and the days of the week, set “Room status” to “Close room”, and click “Save changes”.
4. 4In “Monthly view”, select the dates, choose “Closed” under “Open or close for bookings” and save. Booking.com shows closed dates in red.

If you use a channel manager, Booking.com says to close rooms in that system instead, and to check the extranet shortly afterwards that the change came through. If your channel manager is down and you can't reach it, Booking.com says you can contact it to close the rooms by hand.

• Closed to arrival, or CTA: no stay can begin on that date. A guest arriving the day before can still stay through it.
• Closed to departure, or CTD: no stay can end on that date. Guests can arrive before it and leave after it.

Booking.com calls this no arrivals and departures, one of the restrictions in its extranet calendar, meant for days when you can't check guests in or out. Hotels also use it on busy dates, so that a single busy night isn't taken by a one-night stay that leaves the nights around it empty.

For a renovation or the off season, Booking.com lets a hotel snooze its whole listing for the dates it chooses, set when guests can see it again and when stays can begin, and set the prices it reopens at.

• Bookings already made must still be honoured, and invoices still paid.
• Booking.com says snoozing can affect your place in its search, though not your Genius or Preferred Partner membership.
• Booking.com emails a reminder seven days before the hotel reopens, and you can reopen earlier from the banner in the extranet.

• Reopen the dates when the reason has passed. A closed date that's forgotten loses bookings without anyone noticing.
• When you close for a full house, close every site and your website together, or through your channel manager, so the last room isn't sold twice.
• Booking.com says changes saved in the extranet usually reach new searches almost at once, but through a connectivity provider they can wait for its next sync.
• Booking.com's auto-replenishment, on by default for most new partners, puts a cancelled room back on sale. If you want rooms kept off sale after a cancellation, check that setting.
• Check the sites as a guest would after closing: a room still showing on one site is still being sold.