InGo-MMT: the extranet for MakeMyTrip and Goibibo, a guide for hotels

MakeMyTrip and Goibibo share one extranet for hotels. Their help pages call it the InGo-MMT Extranet, and the partner app, Connect by MakeMyTrip, says it was previously known as IngoMMT. Its bookings and reviews have a toggle for each site, every booking says which site it came from, and its Content Score counts what guests see on both.

1. 1Go to in.goibibo.com/extranet, the address MakeMyTrip's help gives.
2. 2Enter your user name and password.
3. 3Click “Sign in”.

If you forget the password, click “Forgot password?” on the sign-in page, enter your account's email address and click “Reset my password”, then follow the link in the email MakeMyTrip sends.

• The app is Connect by MakeMyTrip, on Google Play and the App Store. Its store page says it sets prices and availability, handles bookings and check-ins, runs promotions, messages guests and replies to reviews.
• Bookings also reach you by email and SMS and in the app, and on WhatsApp for bookings waiting for your confirmation, once you turn on WhatsApp notifications.
• For changes the extranet won't let you make, such as a locality missing from its list, MakeMyTrip's help sends you to your Business Development Manager.

OneHorizyn is not part of MakeMyTrip or Goibibo. Type your extranet password only on their own sign-in page or in their app, never on any other site, this one included.

MakeMyTrip's help article on listing with Goibibo and MakeMyTrip gives these steps:

1. 1Open the extranet's sign-in page and choose “Get started for free”.
2. 2Enter your name, choose hotel or property, use your email address as your user name, set a password and register.
3. 3Open the activation link MakeMyTrip emails you, and sign in.
4. 4Choose the kind of property, then enter its details, its address and its amenities.
5. 5Create at least one room type, and upload photos of the property and at least 3 of each room type, taken in landscape.
6. 6Add your policies, house rules, check-in and check-out times and a cancellation policy.
7. 7Upload proof that you own the property, add your bank details and, if you have them, your GST and TAN details, and submit.

• Hotels must upload an ownership document, such as a government lease or registration; for homestays and villas it is optional.
• A property without GST registration can still list, but can't claim back the GST charged on the commission.
• The property isn't open for sale until a Business Manager from MakeMyTrip gets in touch.

MakeMyTrip's help names these parts of the extranet:

• Rates & Inventory: the price of each rate plan, and the rooms for sale on each night.
• Property: Basic info, Contact, Amenities, Photos, Policy, Cancel Rules, the Content Score, Financial and Bank Details, and Settings, where you connect a channel manager.
• Grow Your Business: your promotions and coupons, Daily Steal Deals, and the MMTBlack and goTribe programme.
• Bookings: new, upcoming, past, cancelled and pay at hotel bookings, with a toggle between MakeMyTrip and Goibibo.
• Reviews, on the Dashboard: every review, with a filter for those you haven't replied to.
• Payments: a summary of what you are paid, and a table of each booking's status, amount, payment and voucher.
• Messaging Centre: Guest Messages, for chats with guests.
• Action Center, on the Dashboard: the tasks MakeMyTrip suggests for your property, under “VIEW ALL TASKS”, also in the app.

To change the rooms for sale for one room type:

1. 1Click the “Rates & Inventory” tab.
2. 2Click the arrow beside the room type, then “Update Inventory”.
3. 3Choose the dates. Every day of the week is selected; untick any you want to leave alone.
4. 4Enter the number of rooms to sell and click “Save Changes”.

Prices work the same way: click the “+” beside a rate plan, then “Update Rate”, choose the dates, enter the “Sell Rate” for each number of guests and click “Save changes”. Tick “Show Nett Rate” to see the nett rate beside each sell rate. “Bulk Update”, then “Rates” or “Inventory”, changes several room types at once, and clicking the box under a date changes just that night. For extra guests:

1. 1Click “Bulk Update”, then “Rates”, and choose the “Contract Type”.
2. 2Choose the dates, and untick any days to leave alone.
3. 3Tick “Update Extra Guest Charges” and choose the room type.
4. 4Enter the sell rates for Extra Adult and for each child range, and click “Save Changes”.

To stop selling some nights:

1. 1Click “Bulk Update”, then “Inventory”, and choose the dates.
2. 2Click “Set Restrictions”.
3. 3Tick “Block room for selected dates” for each room type.
4. 4Click “Apply”.

To close the whole property, choose “Bulk Update”, then “Restrictions”, tick “Block Inventory” and save. To open nights again, click the box under a date and “Unblock”, or tick “Unblock Inventory” in the same places.

MakeMyTrip's help says to open your rooms well in advance, which helps you be seen in its search and reach guests who book early. When a property doesn't show for a date, it says to check that neither the rate nor the rooms are blocked, and that the child rates are filled in: a blank child rate, unlike a zero, shows you as sold out to every search with a child.

If a channel manager sends your prices, connect it under Property, then Settings, then the Channel Manager tab: choose it from “Select Channel Manager”, click “Add”, and give the channel manager the “Hotel Code” and “Access Token” the extranet makes. A status of “Active” on that tab means it is connected.

Most of your page is under the “Property” tab:

• Basic info: the description, check-in and check-out times in 24-hour form, and the address and locality. Click “Save and Continue”. MakeMyTrip says many travellers filter by locality, and that the right one helps you be seen in search.
• Contact: “Hotel Phone”, “Hotel Mobile” and “Hotel Email”, with more numbers and emails in “Phone List” and “Email List”.
• Amenities: choose Hotel, tick what you offer under “Basic Facilities” and “General Services”, then choose each room type and tick its amenities, and click “Save & Continue”.
• Policy: your terms in the “Hotel Policy” box, and the “House Rules” that fit, then “Save & Continue”.
• Settings: the two child age ranges, Range 1 and Range 2. Older children count as adults.

To add photos:

1. 1Click the “Property” tab, then “Photos”.
2. 2Click “Upload Photo” and choose your photos, up to 5 at a time.
3. 3Give each photo its tag, and write a description for it on the same screen.
4. 4For a room's photos, click the room's name, then “Upload Photo”.
5. 5Drag the photos into the order you want. MakeMyTrip suggests putting what sells the property, such as the outside, first.

• Each photo needs at least 1000 by 1000 pixels and can be up to 10 MB.
• MakeMyTrip suggests more than 30 photos of the property and more than 4 of each room, or more than 40 and 5 for a 4 or 5 star property: the facade, reception, entrance, lobby and amenities, and each room's bedroom, washroom and view.
• A photo that doesn't show was turned down. Open the “Rejected” tab under Photos to see why: MakeMyTrip turns down watermarks, duplicates, low resolution or blurred photos, edited photos, and photos only of food.

Cancellation rules are under Property, then “Cancel Rules”. “Activate Free Cancellation” makes bookings refundable until check-in for the dates and days you choose, and “Add New Policy” sets one of three ready-made policies, for the whole hotel or for one rate plan.

To appear under Couple Friendly, go to Property, then policies, then Property Rules. Under Guest Profile, answer “Yes” to “Do you allow unmarried Couples?”, and under Acceptable Identity Proofs, “Yes” to “Are IDs from the same city as the property allowed?”, confirming and saving each.

The Content Score, under Property, measures how full your page is: photos most of all, then amenities (at least 20), property rules, details such as room size and bed type, and your description and contact details. Each task it lists shows how much it would add. MakeMyTrip says your place in its search may depend on your content score, among other things.

MakeMyTrip names these offers: Basic Deals for every traveller, Day Based for chosen days of the week, Early Bird, Last Minute for stays booked 0, 1 or 2 days ahead, Free Night, Long Stay and Custom. Special Audience Promotions go only to some guests: members of its MMTBlack and goTribe loyalty programme, corporate guests on MyBiz, travel agents on MyPartner, guests booking on a phone, and guests from the Gulf.

To set up a Basic Promotion:

1. 1Under “Grow Your Business” in the menu on the left, open the promotions and coupons page.
2. 2Click “Create New Promotion”, then “Create now” under Basic Promotions.
3. 3Choose a flat or a percentage discount, and enter it.
4. 4Choose whether it runs by stay dates, booking dates or both.
5. 5Add any limits: dates left out, non-refundable only, no pay at hotel bookings, or only some rooms and rate plans.
6. 6Name it and click “Save Changes”.

Early Bird and Last Minute promotions follow one pattern: click “Create New Promotion” and choose the type, set the discount and the booking window, set when it runs under “Specify Promotion Validity”, add limits under “Advanced settings”, preview it and click “Create Promotion”. A Day Based Promotion is set for the days of the week you pick, and different days can have different discounts. Where a discount for signed-in customers is set, they get a bigger discount than travellers who aren't signed in.

To run a coupon:

1. 1Under “Grow Your Business”, open “Promotions & Coupons”.
2. 2Click “Create New Promotion”, then “Create Now” in the Coupon section.
3. 3Enter the discount, and the first and last stay dates.
4. 4Add any blackout dates, and booking dates under “Advanced Settings”.
5. 5Click “Activate Coupon”.

To stop a coupon, find it on the All Promotions screen, click the three-dot menu beside it and confirm. Two more offers sit under “Grow Your Business”:

• Daily Steal Deals: a discount on up to 12 dates a month that you choose, added on top of your other deals. Click “Daily Steal Deals”, choose the discount under “Select Discount” and the dates under “Select Dates”, add blackout dates, and click “Activate”.
• MMTBlack and goTribe: open the “Black / goTribe” tab, click “Enrol Now”, set the least discount members get, add any perks such as room upgrades or hotel credits, set blackout dates and click “Enrol into Black/goTribe”. You stay in for at least 30 days.

1. 1On the Dashboard, open the “Reviews” tab, and use the toggle to switch between MakeMyTrip and Goibibo.
2. 2Select “Not Replied” to see the reviews waiting for an answer.
3. 3Click “Reply Now” and write your reply. You can add your name and designation.
4. 4Click “Send”, then “Yes”.

• Only guests who booked on MakeMyTrip or Goibibo can review you, and each review is checked before it is posted. MakeMyTrip says it no longer accepts reviews without a booking, and that every published review is shown to travellers.
• MakeMyTrip's help says to reply to every review, good or bad.
• MakeMyTrip doesn't normally delete reviews. If you believe one isn't genuine, ask your Business Development Manager, with your reasons, the booking ID and the guest's voucher.
• During a stay, the “Request Review” button on a booking in the Bookings tab sends the guest a request by email or WhatsApp, once every 24 hours until check-out.

Bookings are in the “Bookings” tab, sorted into New, Upcoming, Past, Cancelled and Pay at Hotel bookings. Every booking and every voucher shows whether it came from MakeMyTrip or Goibibo. Click “Get Voucher” beside a booking for its voucher, or “mail me” to have it emailed. To contact a guest who has booked, MakeMyTrip's help gives two ways:

1. 1Click “Messaging Centre”, then “Guest Messages”, enter the booking ID or the guest's name and click “Initiate Chat”.
2. 2Or open the “Bookings” tab and look under Customer Details for the guest's email address and mobile number, shown from 3 days before check-in.

Guests can write to you through the chat too, before and after they book, and MakeMyTrip's help asks you to answer every chat promptly. If the chat isn't on for your property, it says to ask your Business Development Manager.

• The “Payments” tab shows what you are paid. Click “View” beside a booking for its taxes, commission and any adjustments.
• In the Bookings tab, “view details” under “Payment status” says whether a payment is “processed” or “pending”, with the bank's reference number once it is processed.
• When a booking is paid by a virtual credit card, MakeMyTrip's help says when you may charge it, by the booking's cancellation terms: three days before check-in when there is no free cancellation, and after check-in when cancellation is free until then.

To change the bank account you are paid into:

1. 1Click the “Property” tab, then “Financial and Bank Details”.
2. 2Enter the code sent to your property's email address or registered mobile number.
3. 3Click “Bank details”, then “Change Bank Details”.
4. 4Change the account number, bank name, IFSC code and account type, and click “SAVE”.

Payments stop going to the old account at once, and reach the new one only after MakeMyTrip has checked it, within 72 working hours. If the PAN, GST and bank account don't belong to the same person or business, it asks for documents proving they do. OneHorizyn's guide What booking sites charge hotels in commission sets out what each site says about its commission.

MakeMyTrip sells your rooms to companies through myBiz. You need a GST number and must upload GST invoices. Ask your Business Manager to turn on the myBiz agreement, accept it in the extranet, and your property gets a myBiz Assured tag on the MakeMyTrip app. Then:

1. 1Open the “Rates & Inventory” tab and click “Calendar View”.
2. 2Click the “myBiz” tab and set the prices and rooms for the dates you want corporate bookings.
3. 3From the check-out day, open “Booking list” under Bookings, choose the “myBiz & Q2T” filter and click “Upload Invoice” beside the booking, or “Upload All” for several.

myPartner is MakeMyTrip's network of travel agents, who book you for their own customers at a discount only they see. To join, open the “Performance Booster” tab, choose “Grow with travel agent network” and set the discount.

Hourly Stays sell a room for 3 or 6 hours, and 9 if you choose. Under “New Offerings”, click “Hourly Stays”, check the room and its amenities, click “Next”, set the dates, the prices for each slot, the rooms, the hours it can be booked and the time to clean between guests, choose free cancellation or non-refundable, and click “Enroll”.

MakeMyTrip's help for partners names these:

• Rooms open well in advance, which it says helps you be seen in its search.
• Your content: your place in its search may depend on your Content Score, among other things.
• The right address and locality, since many travellers filter by locality.
• Prices on par with other sites: once you pay for a campaign, MakeMyTrip says this matters even more, and advises against raising your price because of it.
• Your Quality Score, which MakeMyTrip says to check every day: it depends on your rooms for sale, its comparison of your prices with other sites, guest ratings and more.
• Sponsored Listing: adverts paid for by the click, marked with a Sponsored tag, at the top of the results on both sites, in the app and on the website.
• goSTAYS and MMT ValueStays: a programme for independent budget hotels in India, with its own tag and filter on each site and a lower commission on every booking.

To start a Sponsored Listing campaign, which needs a guest rating of 3.5 or more on both MakeMyTrip and Goibibo:

1. 1Under the Sponsored Listing tab, click “Create Campaign”.
2. 2Enter the start and end dates.
3. 3Set the cost per click, and the number of clicks you want over those dates.
4. 4Name the campaign.
5. 5Choose to pay through a later adjustment of what MakeMyTrip owes you, or now by card, netbanking or UPI.

These are MakeMyTrip's programmes and its own words. Before paying for clicks, search your town on MakeMyTrip and Goibibo as a guest would, signed out, and note where you come.

MakeMyTrip's help describes a Competitive Analysis that shows on which searched dates its rates are higher than on other platforms, with “Resolve Now” to fix what it finds, and Competitor Pricing & Demand on the Analytics tab for your competitors' prices. It looks for where MakeMyTrip is dearer. A guest can also see a lower price than you set: signed-in customers, loyalty members and phone bookings can each have their own discount, and Daily Steal Deals add to your other deals. To see whether a guest finds you cheaper there than on your own website, check by hand:

1. 1Pick a few nights over the coming weeks, weekdays and weekends, and note your website's price for one room and two adults, with its cancellation terms and meals.
2. 2Search your hotel on MakeMyTrip and on Goibibo in a private window, signed out, for the same nights and guests, and note the price for the same room on the same terms.
3. 3Look again signed in, and in each site's app on a phone.
4. 4Where a site is lower, open your promotions under Grow Your Business and see which run on those nights, and for whom.
5. 5If none of yours explains it, write to your Business Development Manager with the nights, both prices and screenshots.
6. 6Check the same nights again a week later.

OneHorizyn's guides How to check your hotel's price on every booking site and How to price your rooms against your competitors take each check further.