No-show: when a booked guest never arrives

• Booking.com: a guest who hasn't arrived for their booking by midnight on the planned check-in date.
• Agoda: the same, midnight on the check-in date. Agoda asks you first to look for a “Late Check-in” request or anything agreed with the guest, and recommends waiting 24 hours after the check-in date before reporting one.
• A partial no-show is a guest who misses the first night and comes for the later ones. Booking.com's notes for developers say a full no-show cancels the booking, and a partial one changes it.
• A late cancellation is different: the guest cancels, but after the free cancellation period. Your policy may charge for both, and the booking sites record them apart.

Call or message the guest before you mark anything. A guest whose train is late is not a no-show, and a room given away at midnight to someone else, when the booked guest arrives at one in the morning, is an overbooking.

On Booking.com, in the extranet:

1. 1Sign in to the extranet and click the “Reservations” menu.
2. 2Select the reservation you want to mark as a no-show.
3. 3Under “Reservation actions”, select “Mark as a no-show”.
4. 4When asked “Would you like to waive the no-show fee for this reservation?”, choose “Yes, waive fee” or “No, charge fee”.
5. 5Click the “Mark as a no-show” button to confirm. Booking.com cancels the reservation and emails you and the guest.

• Agoda, for bookings you collect payment for: in the Partner Portal go to “Bookings”, then “Reservations”, click the booking and select “Mark as no-show”, within 72 hours from midnight of the arrival date. For bookings Agoda collects payment for, or once the 72 hours have passed, report it through the “Need Help” widget in the Partner Portal.
• Expedia Group: on the “Reservations” page in Partner Central, use “Mark as no-show”. For bookings Expedia collects, the option is there from 5:00 AM, the property's local time, the day after check-in until 30 days after check-out. For bookings you collect, set the right stay and amount in the Hotel Collect reconciliation after check-out. Once you confirm a guest's check-in, the booking can no longer be marked a no-show.
• MakeMyTrip and Goibibo: their partner help, read on 23 October 2026, has no article on marking a no-show. Under their 24, 48 and 72 hour free cancellation policies, a guest who cancels inside that time or is a no-show gets no refund. Ask MakeMyTrip's partner support how to record a no-show, and do it the same day.

• Booking.com charges commission on any fee you charge for a no-show or a late cancellation. It charges none on a no-show you mark in the extranet within 48 hours of the planned check-out date and whose fee you waive.
• Booking.com charges full commission on the original booking when a no-show, cancellation or other change isn't marked within those 48 hours. Its commission invoice comes once a month, and “Finance”, then “Reservation statements” in the extranet shows it booking by booking.
• With Payments by Booking.com, Booking.com handles late-cancellation fees and disputed payments, and the “Waive cancellation fee” option doesn't apply: keep your cancellation policies up to date instead.
• Agoda charges the no-show fee by the cancellation policy on the booking. On bookings Agoda collects, it pays the fee to you through your usual payout. On bookings you collect, Agoda tries the guest's stored card, but only if no one has tried to view the card; if it can't charge it, Agoda waives its compensation on the booking and shows you the card so you can charge the fee yourself.
• Agoda's commission is paid when you charge a guest for a no-show or a cancellation, and not when you waive the fee.
• Expedia Group lets you charge the cancellation fee in your policy when you mark a no-show, or waive it for a full refund.

The same booking on Agoda or Expedia has its own deadline: 72 hours from midnight of the arrival date on Agoda for bookings you collect, and 30 days after check-out on Expedia for bookings Expedia collects. Put a no-show check in the morning routine, on the day after each arrival date.

• Take a prepayment. On Booking.com, go to the “Property” tab, select “Reservation policies”, edit a policy under “Cancellation and prepayment policies” and select “Yes” under “Do you require guests to pay in advance?”. Booking.com says a prepayment helps secure reservations and revenue when guests cancel.
• Offer a non-refundable rate plan at a lower price beside your flexible one, so guests who are sure of their plans can commit.
• Shorten free cancellation on busy dates: MakeMyTrip lets hotels offer free cancellation up to 24, 48 or 72 hours before check-in, or until check-in itself.
• Message every guest a day or two before arrival to confirm, and ask their arrival time. MakeMyTrip shows a guest's contact details three days before check-in.
• Mark a card that fails as invalid at once. On Booking.com the guest then has time to send new card details, and if they don't, the booking can be cancelled.
• Use Booking.com's credit card exceptions, which let guests book without a card, only when you need bookings quickly: Booking.com says such bookings carry a higher risk of cancellation and unpaid fees.
• On busy nights, confirm pay-at-hotel bookings by phone the day before.

OneHorizyn's guide to cutting no-shows and late cancellations goes through each of these in more detail.

• Put the rest of the stay back on sale. Booking.com's notes for developers say a no-show can free a room on dates it was booked, and that the room's availability isn't updated on its own, so check your calendar and reopen the nights.
• Count a no-show in your occupancy as a room sold only if you count its fee as revenue, and keep the two matched every month.
• Keep a record of no-shows by booking site, by night of the week and by how far ahead the guest booked. It is the figure you need before you ever overbook on purpose.
• If you missed a deadline, or marked a no-show by mistake, contact the site at once. Booking.com asks partners in that position to get in touch for help.