How to list your hotel on MakeMyTrip and Goibibo, from sign-up to first booking

One sign-up puts your property on both sites: MakeMyTrip's sign-up page says you don't need to sign up for each brand separately, and that your listing appears on MakeMyTrip and Goibibo alike. The same page invites hotels, homestays, villas, resorts, lodges, guest houses, serviced apartments, hostels, cottages and bed and breakfasts to list for free, and says a house can be registered under Homestays. Working with other booking sites is no bar: the page says you can list with MakeMyTrip if you already do.

• Two kinds of listing: MakeMyTrip's help splits the sign-up into hotels and “Homestays & Villas”. A homestay, villa, cottage or hostel chooses the second, and then whether to sell the entire property or room by room.
• At least one room: creating a minimum of one room category is mandatory. MakeMyTrip's help names no larger minimum for listing.
• Who registers: not only the owner. The ownership step offers choices such as “My Spouse owns the property” and “My Parents own the property”, with a relationship document as proof.
• A hotel must upload a registration document as proof of ownership. For homestays and villas it is optional, but MakeMyTrip asks for identity proof such as an Aadhaar card instead.
• Channel managers sign up too: MakeMyTrip's listing articles show the sign-up asking whether you are a hotel or property, or a channel manager.

MakeMyTrip asks for all of these during sign-up, so gather them first:

• Proof of ownership: a valid government lease or registration document for the property, with the same address you enter. Mandatory for hotels, optional for homestays and villas.
• A relationship document, if the property belongs to your spouse, parents or someone else. MakeMyTrip says this can also be sent after onboarding.
• For a homestay or villa, identity proof such as an Aadhaar card. MakeMyTrip's help says Aadhaar verification, with your Aadhaar number confirmed by an OTP, can speed up activation.
• Bank details, mandatory for every property: the bank account number, the IFSC code and the name on the account. MakeMyTrip pays prepaid bookings into it.
• Your PAN, and your GSTIN if the property is registered under GST. MakeMyTrip asks for both to match your bank account: if the PAN, GST and bank account don't belong to the same person or business, it asks for documents proving the link.
• Your TAN, if you have one.
• Photos: at least 4 to 5 of the property and at least 3 of each room type, in landscape. Each needs at least 1000 by 1000 pixels and can be up to 10 MB.
• Your policies: check-in and check-out times, house rules and a cancellation policy. MakeMyTrip's hotel article says a cancellation policy for a minimum of one month is mandatory.
• Contact details for guests and for MakeMyTrip, and the property's exact address with its locality, pin code and map position.

GST registration isn't required to list. MakeMyTrip's help says it isn't mandatory for properties such as homestays, hostels and apartments, and that a property without GST registration can still partner with it by accepting the GST NOC agreement, though it can't claim the input tax credit on the GST charged on MakeMyTrip's commission. Corporate bookings through MakeMyTrip's myBiz do need a GST number.

MakeMyTrip's help articles on listing a hotel and listing a homestay or villa give these steps. The sign-up page now shows “Sign Up” and “List New Property For Free”; the older help articles call the same buttons “Get started for free” and “Register Now”.

1. 1Go to in.goibibo.com/extranet, the address MakeMyTrip's help gives, and choose “Sign Up” or “List New Property For Free”.
2. 2Under “Create an account”, enter your name and your email address, which becomes your user name, and choose a password. Click “Create account”.
3. 3Open the confirmation link MakeMyTrip emails you, and sign in with your user name and password. If the email doesn't come, check your spam folder.
4. 4Choose the type of property, a hotel or “Homestays & Villas”, and its sub-category. For a home, choose whether to sell the entire property or room by room.
5. 5Fill in the basic details: the property name (for a hotel, as on its documents), the star category, the date you started taking bookings, and contact details.
6. 6Enter the address exactly as on your address proof, with the locality, pin code, city, state and its latitude and longitude, and tick the box confirming it.
7. 7Choose the amenities you offer. MakeMyTrip's hotel article asks for at least 4 to 5.
8. 8Create at least one room category, with its beds, occupancy and amenities, then add the rooms for sale, meal options, prices, extra adult charges and child rates, and open availability.
9. 9Upload the photos of the property and of each room type, and caption them.
10. 10Add your policies: check-in and check-out times, house rules, and a cancellation policy covering at least one month.
11. 11Choose the ownership type from the drop-down, and upload the registration or lease document, and the relationship document if it applies. For a homestay or villa, add identity proof such as Aadhaar.
12. 12Enter your bank account number, IFSC code and account name, your GST details (or select “No”), your PAN, and your TAN if you have one.
13. 13Tick the last checkbox to confirm the details are accurate, which is also your consent to a final verification by a third party, and submit.

MakeMyTrip then opens your property page for you to manage, but says the property is still not sellable on its websites: its Business Manager gets in touch to take you further. You can also list from a phone with the Connect by MakeMyTrip app, whose store pages say you can list your property, register your hotel and go live on MakeMyTrip from it.

MakeMyTrip's sign-up page says each new listing goes through a quality check and validation, and goes online in about 5 to 7 working days. These are the checks its help describes:

• Your details and documents: the property address must match the registration or lease document, and the documents must be clear. Your PAN, GST and bank account must belong to the same person or business.
• A final verification by a third party, which you consent to with the last checkbox.
• Your bank account: when bank details are changed, MakeMyTrip's help says its Quality Check team validates them within 72 working hours and moves their status from Pending to Verified, and payments wait until then.
• GST details: the extranet won't save a GST number that doesn't match your PAN or the state code.
• Photos: MakeMyTrip says photos are generally approved within 30 minutes, and a manual check can take up to 48 hours. It turns down watermarks, duplicates, low-resolution or blurred photos, edited photos and photos only of food.
• A call from your Business Manager, who takes the property from onboarded to sellable.

If the extranet won't let you make a change, such as a missing locality, MakeMyTrip's help sends you to your Business Development Manager. Keep that person's details: MakeMyTrip's help also sends you to them to ask for a review to be looked at, to switch on guest chat and to leave its programmes.

MakeMyTrip publishes no single commission rate. Its sign-up page says the commission varies with the type of property and its location, and that your account manager gives the details. Once you are set up, the “Payments” tab shows each booking's taxes, commission and adjustments, under “View”.

• When you are paid: MakeMyTrip's sign-up page says partners receive payments against their bookings within 48 to 72 hours of checkout.
• Virtual cards: some bookings are paid by a virtual credit card, shared as soon as the booking arrives. MakeMyTrip's help says you may charge it three days before check-in when there is no free cancellation, two days before for free cancellation up to 48 hours, one day before for up to 24 hours, and after check-in when cancellation is free until check-in. Find it with “Get VCC Voucher” in the Bookings tab.
• Pay at hotel bookings: listed in their own tab, these are the bookings where you collect the payment from the guest at arrival.
• Cancellations: a guest who cancels within the free cancellation period pays nothing, so you are paid nothing; a non-refundable booking is paid as usual.
• Guest invoices: MakeMyTrip's help says you must raise the guest's invoice on the sell rate, without deducting commission, with the GST that applies, and leaving out discounts you gave.

MakeMyTrip also deducts TDS under the Income Tax Act, against your PAN and on top of TCS, at a higher rate for a property without a PAN, and says the TDS is deducted for properties without GST registration too. Its articles giving the rate are dated January 2024, so confirm the current rate with your tax adviser. TDS credit shows in Form 26AS about a month after each quarter ends, and your Business Development Manager can send a TDS statement on request.

MakeMyTrip's help names several things that affect whether guests see your property and choose it. Set these up before your first booking:

• Rooms open well ahead: MakeMyTrip says updating your inventory well in advance increases your visibility in search and reaches early bookers. Use “Rates & Inventory”, then “Update Inventory” or “Bulk Update”.
• Child rates filled in: a blank child rate shows the property as sold out to every search that includes a child. A zero doesn't.
• Block dates, don't zero them: MakeMyTrip advises blocking inventory you can't sell rather than setting it to 0.
• The right locality and map position: many travellers filter by locality, and MakeMyTrip says the right one improves your visibility. A wrong latitude and longitude can hide you from searches by city. Its help also asks you to list the property on Google Maps.
• A flexible cancellation policy: MakeMyTrip says flexible policies can lead to more bookings, and guests can filter by free cancellation. Its choices are free cancellation until check-in, or up to 24, 48 or 72 hours before, or non-refundable, set under “Property”, then “Cancel Rules”.
• Couple Friendly: to appear there, answer “Yes” to “Do you allow unmarried Couples?” and to “Are IDs from the same city as the property allowed?” under your property rules.
• Several contacts: MakeMyTrip suggests more than one email address and phone number under “Contact”, so bookings and messages reach every member of staff who needs them.

The Content Score, under the “Property” tab, measures how complete your page is: property and room photos most of all, with a cover photo and tags such as facade, reception and entrance, then amenities, property details and contact information, room details such as bed type, bed size, room size and view, and your rules and policies. MakeMyTrip says the visibility of your property in search results may depend on your content score among other things, and that a higher score may lead to more visibility. Its help suggests more than 30 property photos and more than 4 of each room (more than 40 and 5 for a 4 or 5 star property), and at least 20 amenities.

If a channel manager will send your prices, connect it under “Property”, then “Settings”, then the “Channel Manager” tab: choose it from “Select Channel Manager”, click “Add”, and give the channel manager the “Hotel Code” and “Access Token” shown. MakeMyTrip says more than 80 channel managers are on its platform, and that it doesn't recommend any one. Every everyday job in the extranet after this is in our guide to the InGo-MMT extranet.

There is no separate button to go live. After you submit, the listing goes through MakeMyTrip's checks, and its Business Manager gets in touch; the sign-up page puts the whole wait at about 5 to 7 working days. Use the time to finish your Content Score tasks, add photos and open your calendar. When the property is live, check it as a guest would:

1. 1Search for your property on MakeMyTrip and on Goibibo, by its name and then by its city and locality, for a few nights over the coming weeks.
2. 2If it shows by name but not by city, check its latitude and longitude in the extranet.
3. 3If it doesn't show for some dates, check that neither the rate nor the rooms are blocked on those dates, and that every child rate is filled in.
4. 4Compare the price guests see with your own website's, for the same room, night and terms, signed out and signed in.
5. 5If anything still looks wrong, write to your Business Development Manager with the dates and screenshots.

Once live, an independent budget hotel that meets its rules on rooms, price and ratings can later apply for MakeMyTrip's goSTAYS and MMT ValueStays programme, and a property with good ratings can pay for a Sponsored Listing. Our guide to the InGo-MMT extranet sets out who qualifies for each.

MakeMyTrip's help says bookings reach you by email and SMS and in the Connect app, and that bookings waiting for your confirmation can also reach you on WhatsApp once you turn on WhatsApp notifications. MakeMyTrip's help says many properties are on auto-confirmation, where every booking from MakeMyTrip and Goibibo is confirmed at once and must be honoured, so keep your rooms and rates right in the extranet to avoid overbooking. A routine for the first week:

1. 1Install the Connect by MakeMyTrip app and sign in, so bookings, check-ins, messages and reviews reach your phone.
2. 2Check “Bookings list” under the “Bookings” tab each day. Every booking says whether it came from MakeMyTrip or Goibibo, and “Get Voucher” opens its voucher.
3. 3Look at each booking's guest details and special requests. The guest's email address and mobile number appear from 3 days before check-in.
4. 4Answer guest chats under “Messaging Centre”, then “Guest Messages”. MakeMyTrip says chat before booking is open for homestays, villas, apartments and hostels; other properties ask their Business Manager to switch it on.
5. 5During each stay, use “Request Review” on the booking to send the guest a review request by email or WhatsApp, once every 24 hours until check-out.
6. 6Reply to every review under the “Reviews” tab, choosing “Not Replied”, then “Reply Now”, and “Send”. MakeMyTrip's help says to reply to every review, good or bad.
7. 7Open the Action Center on the dashboard for the tasks MakeMyTrip suggests, based on your last 30 days.

Only guests who booked through MakeMyTrip or Goibibo can review you, and each review is checked before it is posted. MakeMyTrip says guests can review within 6 months of check-out on MakeMyTrip, and within 30 days on Goibibo, and that it doesn't normally delete reviews. A cancelled booking puts its room back on sale by itself. Our guide to replying to MakeMyTrip and Goibibo reviews covers what to write.