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Hear about it by email, the day it is found

Most of what OneHorizyn reads can wait for the pages and the Monday summary. A few things can't: a booking site selling your rooms below your own website in the next two weeks, a new 1 or 2-star review with no reply, a restaurant of yours gone from Google Maps. Alerts send each one by email to your team, with the figures, where and when it was read, and one button to the page where you act on it. Alerts are on for every hotel, and each person chooses which kinds they get.

How it grows your revenue

A booking site below your website costs you a commission on every booking it takes. Hearing about it the same day, not at the end of the month, stops the loss sooner.

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See every feature
In your dashboard
An alert email
  1. 1What was found, with your hotel's name
  2. 2The nights and both prices, or the guest's own words
  3. 3Where and when it was read
  4. 4One button: email the booking site, draft a reply, or fix the listing
  5. 5A link that stops that kind of alert, for you and that hotel
Sent
Straight away, or at 8 in the morning, hotel time
Covers
Booking sites below your website, low reviews, a restaurant gone from Google Maps
Goes to
Everyone on your team who can open the hotel
You connect
Nothing: alerts are on for every hotel
Every month

What you see

  • A booking site below your website

    After each price reading, every week: a booking site you have a contract with (the ones you name in Settings, or the main booking sites until you do) selling the same room, on the same cancellation terms, at least 5% below your own website on a night in the next 14. Each night comes with both prices, read from Google Hotels, and a button to email that site.

  • A low review, straight away

    A new 1 or 2-star review with no reply yet, with the guest's words in full and a button to draft a reply. While alerts are on, your hotel's newest Google reviews are read every morning, so you hear of one by the next morning.

  • A 3-star review, in the morning email

    A new 3-star review with no reply waits for one email at 8 in the morning, hotel time, with anything else found since the last. When there is nothing, no morning email is sent.

  • Your restaurant gone from Google Maps

    A restaurant of yours that had its own Google Maps listing at the last monthly reading and has none now. Guests searching for it may think it has shut.

  • Told once

    The same review, or the same cheaper nights, found again by the next reading sends nothing. A booking site is alerted again only when it is clearly worse: 2 new nights, a gap 5 points deeper, or cheaper again after a reading where it was in line.

  • Nothing old, nothing late

    A review written more than 7 days before it is found is not alerted, and an alert about nights that have already passed is never sent.

  • Each person chooses

    The link at the foot of every alert stops that kind, prices, reviews or Google listing, for you and that hotel alone. It opens a page with a button, so nothing changes until you press it.

Email alerts

How it works

  1. 1

    A reading finishes

    Prices every week, your hotel's newest Google reviews every morning, your restaurant every month. Each is checked for the few things that can't wait.

  2. 2

    Each thing is kept once

    So the next reading that finds it again sends nothing new.

  3. 3

    Sent to your team

    Everyone who has accepted their invitation and can open the hotel. A person given only some of a group's hotels hears only about those.

  4. 4

    Straight away, or in the morning

    An urgent alert is emailed within ten minutes of the reading that found it, and several found together come in one email. A 3-star review waits for 8 in the morning, hotel time.

Questions

Questions hotels ask

Does every hotel get alerts?

Yes. Alerts are on for every hotel, and each person on your team chooses which kinds they get.

Who gets them, and can I stop them?

Everyone on your team who can open the hotel gets each of them at first. The link at the foot of each alert stops that kind for you and that hotel only, and nothing else changes. To have it again, ask your OneHorizyn contact.

Does an alert change anything for us?

No. It says what was found and opens the page where you act on it: the email to the booking site, the reply to the review, your restaurant's listing. You do each yourself.

Can alerts come by WhatsApp?

Not yet. WhatsApp alerts are coming; today every alert is an email.

More in every month

Grow your hotel's revenue, starting this month

Find your hotel and see its first look: what fixing what we find is worth a month, and what to fix first. Or talk it through with us on a call.

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